Chaldon Road Surgery
Chaldon Road, Caterham, Surrey, CR3 5PGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Unable to get a Doctor's appointment
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2024
Don't bother with this practice unless you have the NHS app. Phoned them at 8am this morning, by the time my call was answered (8 minutes) the only slot remaining was with a nurse practitioner which is inappropriate for my medical condition. The receptionist said to try again at 2pm. I feel really sorry for the reception team as they must receive a fair amount of abuse from patients when there is nothing they can do.
Visited August 2024
Review titled Chaldon Road Surgery
Replied on 27 August 2024
Dear patient. Thank you for your feedback. We endeavour to give patients a positive experience when visiting or contacting the surgery, and we apologise if you felt we didn't achieve this when you called on a busy Friday morning. We offer numerous ways for patients to book an appointment; NHS App/website/patient access/ telephone or in person, and the reception team will triage and offer an appointment with the appropriate clinician. We are always looking at ways to improve our services and once again, we appreciate your feedback and hope you have a more positive experience when contacting us in future. If you wish to discuss further, please contact me at the surgery on 01883-345466. Kind regards Michelle Palmer. Practice Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Sarah - Posted on 05 April 2024
Seen promptly by the very attentive advanced clinical practitioner.Both her and the GP listened to me and respected me as an individual. Thank you to all of the dedicated team at this surgery.
Visited April 2024
Review titled Chaldon Road Surgery
Replied on 10 April 2024
Dear Sarah. Thank you for your lovely comments and for taking the time to write it. I will ensure this is shared with the staff. Kind regards Michelle Palmer, Practice Manager
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Review titled Left my husband without medication for a week
by Talia - Posted on 02 April 2024
I don’t know if this is the surgery or the pharmacy’s fault but my husband has serious mental health issues and he was left without his psychosis medication and anti anxiety and depression this has caused breakdowns and sever trauma every time we rang the surgery the prescription was sent and ready but the pharmacy had another story and said they have only just received the prescription 7 days later it is totally unacceptable and I really advise mental health to be taken more seriously
Visited April 2024
Review titled Chaldon Road Surgery
Replied on 10 April 2024
Dear Talia. Thank you for your feedback. We are sorry that your husband has had issues with his medication. Please contact me at the Surgery and I will be happy to look into this for you. Michelle Palmer, Practice Manager.
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Review titled Fast service
Rated 5 stars out of 5
by Richard - Posted on 19 April 2024
Got an appointment same day. Seen at the right time (no wait) Quick turnaround for x-ray Poilte and efficient staff Cannot fault
Visited April 2024
Review titled Chaldon Road Surgery
Replied on 26 April 2024
Dear Richard. Thank you for taking the time to write a review. We are pleased to read that you had a positive experience at Chaldon Road Surgery and your feedback will be passed on to the staff. Regards Michelle Palmer, Practice Manager.
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Review titled Friendly Staff. Swift service.
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I have used this surgery many times. Im diabetic and have regular checks. Bloods taken. I have always found the staff friendly and accomodating when im booking appointments, and can usually get an appointment fairly easily. They all do a stirling job considering the amount of pressure put on all of the staff and doctors. Could not be more happy with the service i get. Im not sure why people moan about not being able to get appointments and wait times. Ive never had an issue. Fantastic surgery and service, cant fault. Very happy.
Visited October 2022
Review titled Chaldon Road Surgery
Replied on 06 June 2023
Thank you for taking the time to leave this feedback. It is a morale boost for us all to know we are appreciated.