Chadwell Heath Surgery
72-74 Chadwell Heath Lane, Chadwell Heath, Romford, Essex, RM6 4AFContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Chadwell Heath Surgery.
Reviews
-
Review titled Experienced nurse
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
Having a smear is usually an uncomfortable, long sometimes painful experience. The Advanced Nurse Practitioner at chadwell heath surgery Jarrow Rd completed the task in probably 5 mins without me having to move into 10 different positions. Thank you so much for making the experience as comfortable and as short as possible.
Visited July 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Patient Thank you for sharing your experience with us. I am pleased to hear that our Advanced Nurse Practitioner was able to make your smear test as comfortable and quick as possible. Your kind words will be passed along to the team, and they will be greatly appreciated. We strive to provide a positive experience for all our patients, and your feedback is truly encouraging. Best regards, Practice Manager
-
Review titled Great service
Rated 5 stars out of 5
by Mr Alam - Posted on 03 July 2024
I contacted the surgery in the afternoon regarding my poorly baby who has had a temperature. The receptionist could not find an available on the day appointment or any at the local hub in the borough. She advised me that she will aim to speak to the doctor and give me a call back. A little while later, I received a call back and she provided guidance from the doctor. The receptionist also booked a next day morning appointment for the baby, which saved me a great deal of hassle calling in the next morning and trying to secure an on the day appointment. I was really impressed with the service received as they went above and beyond.
Visited July 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Mr Alam Thank you for sharing your positive experience with us. We’re delighted to hear that our team was able to assist you promptly and provide the care your baby needed. It’s wonderful to know that our efforts to go above and beyond made a difference for you. Your feedback will be shared with the team, and I’m sure they will be encouraged by your kind words. Best regards, Practice Manager
-
Review titled Too long
Rated 3 stars out of 5
by Gabby - Posted on 04 April 2024
I was prescribed medication from my specialist and it took almost 3 weeks for a GP to prescribe it. I kept going back to the GP surgery to get it done and it was constantly a disappointment.
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Gabby, I apologise that the service you received at our practice did not meet your expectations. To help us address your concerns, please reach out to our Reception Manager at chadwellheath.surgery@nhs.net with the details of your complaint. We are committed to investigating the cause of the delay and improving our processes. Please accept our sincere apologies, and we hope to provide you with a better experience in the future. Best regards, Practice Manager
-
Review titled Amazing practice and reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
I would like to take a moment out and thank Chadwell health Surgery for the amazing work they are doing, specially the two receptionists. I have been going to the surgery since 2005 and I have nothing bad to say. In recent days the two receptionists, one white female with red hair and the other female with blond hair have been amazing. I recently had a ACL surgery and the hospital has made few errors with my medication but the blonde receptionists has gone above and beyond to sort my medication out therefore it has helped me fasten my recovery. She has been absolutely amazing looking after me and my family. I had a physiotherapist visit me at home from queens hospital even she had amazing things to say about this female and how she has helped me sort my medication out. I would like to end this with nothing but absolute pleasure of having these two female work there and I would definitely recommend the sugary to friend and family due to the two lovely females. Thank you all for your hard work and please keep up the good work.
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Thank you for your kind words and positive feedback. I’m delighted to hear that your experience at our practice met your expectations. Your appreciation will be shared with our practice team, who will be encouraged by your recognition. Best regards, Practice Manager
-
Review titled Perfect service
Rated 5 stars out of 5
by Hana - Posted on 08 April 2024
Was in the surgery today just want to say how much I feel reception has improved since having the new reception manager , she has long hair and very cheerfull, she is so caring and kind always has a lovely little smile on her face , I always say to her she is a blessing to this surgery She’s really good at her job and she cares you can just tell she has a very caring nature about her! I feel reception staff have come along way since she has took over! So in that way that’s great! Brilliant stuff! Well Done reception my visit today was amazing! Thank you
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Hana Thank you for your kind words of appreciation. I am glad that you have noticed the change in reception due to the new reception manager. I will pass you appreciation to the reception manager and her team. Many thanks Practice Manager
-
Review titled Receptionists
Rated 5 stars out of 5
by Erdal Demirci - Posted on 08 April 2024
I would like to just say that the red hair reception manager and the lovely blonde haired lady are extremely helpful kind and very reassuring and made me feel very good on my visit. Thank you
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Thank you for your kind words and positive feedback. I’m delighted to hear that your experience at our practice met your expectations. Your appreciation will be shared with our reception manager, who will be encouraged by your recognition. Best regards, Practice Manager
-
Review titled Excellent Reception Service
Rated 5 stars out of 5
by Alex H - Posted on 04 April 2024
The Deputy Reception Manager was of great help in the days following a Bank Holiday weekend with trying to access services at the surgery. She pointed us in the right direction and kept us updated with developments. My wife and I really appreciate the service and we are very glad to be registered at the Chadwell Heath Surgery.
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Alex Thank you for your kind words and positive feedback. I’m delighted to hear that your experience at our practice met your expectations. Your appreciation will be shared with the receptionist, who will be encouraged by your recognition. Best regards, Practice Manager
-
Review titled Practice staff
Rated 5 stars out of 5
by Damla Demirci - Posted on 08 April 2024
Just wanted to say how helpful polite and approachable the blonde haired lady was at the receptionist thankyou for your patience and help with me really meant alot....
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Thank you for your kind words and positive feedback. I’m delighted to hear that your experience at our practice met your expectations. Your appreciation will be shared with the receptionist, who will be encouraged by your recognition. Best regards, Practice Manager
-
Review titled Great receptionist
Rated 4 stars out of 5
by Sidra - Posted on 06 April 2024
Currently suffering from episodes of bad health and continuously need appointments , bloods , X-rays etc .. this Hijabi receptionist always greats me with a smile and endeavours to accommodate my needs. She is extremely helpful and goes out of her way to help me.. highly recommended due to her customer service.
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 27 August 2024
Dear Sidra Thank you for your kind words and positive feedback. I’m delighted to hear that your experience at our practice met your expectations. Your appreciation will be shared with the receptionist, who will be encouraged by your recognition. Best regards, Practice Manager
-
Review titled Very helpful office staff
Rated 5 stars out of 5
by Paul Cook - Posted on 08 April 2024
Looking through some of the reviews in the past that have been less than complimentary about this doctor's surgery. I think it fair to say that whatever processes have been put in place the surgery has been turned round and now offers an excellent service. First and foremost the excellent frontline office staff. It is difficult to imagine more personable, friendly and helpful staff than are in the office at the Chadwell Heath surgery. So often in this day and age when any sort of service is 'take it or leave it' this surgery swims against the tide spending time to help their patients get the best of healthcare options. Over the past few weeks I have had to frequent the surgery over a range of health problems concerning my family. On each occasion the receptionists could not have been more helpful. A month ago I had a blood test, on receiving the results the surgery contacted me immediately for a face to face consultation, I was then given an appointment to see a nurse for ongoing lifestyle changes. My son today was sent home from work from the school that he teaches at. He has been very ill, almost collapsing. I walked to the surgery and they gave me an appointment for him at 8am the next day. A very good service.
Visited April 2024
Review titled Chadwell Heath Surgery
Replied on 16 April 2024
Dear Mr Cook I'm delighted to hear that you found our practice services satisfactory. Your kind words mean a lot to us. I'll make sure to convey your appreciation to the entire staff. Thank you very much for your feedback and for choosing our practice. Warm regards, Practice Manager