Central Surgery
Corporation Street, Rugby, Warwickshire, CV21 3SPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Horrible
Rated 1 star out of 5
by Erica sherwood - Posted on 05 June 2024
Absolutely disgusting service doctors do not listen to you and are rude send you for tests then can't remember what was said in the Initial conclusions and then make out like you have it all wrong. I am changing practice as its not the first time this has happened not going to wait for them to slip up again. Absolute disgrace
Visited June 2024
Review titled Central Surgery
Replied on 29 October 2024
We are sorry you have felt the need to complain about your experience. In order for us to try to resolve this matter we would ask you to kindly contact the practice and provide some further details.
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Review titled Excellent experience
Rated 5 stars out of 5
by David - Posted on 11 May 2024
We attended your surgery with our grandson, your reception staff were very friendly towards him, they found him a dinosaur sticker. Your Paramedic Practitioner was excellent, he did a very detailed and thorough assessment and arranged follow on treatment. A great example of your staff.
Visited May 2024
Review titled Central Surgery
Replied on 14 May 2024
Thank you for your positive feedback. It is such an encouragement to us to read your kind comments about our colleagues. I have shared your feedback with the whole team at Central Surgery.
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Review titled No response
Rated 1 star out of 5
by Linda - Posted on 13 May 2024
18 month waiting list to see an Ear Nose &Throat specialist . Left paperwork with receptionist for a private referral and two weeks later still waiting. Have sent three separate messages via the website which states messages will be viewed and answered same day but no response. Telephoned today 21 people in Queue . I was really hoping improvements could be made at this surgery but sadly it's not looking good so far.
Visited May 2024
Review titled Central Surgery
Replied on 14 May 2024
We are sorry you have felt the need to complain about your experience. We would ask that you kindly contact the Administration Team at the practice and provide some further details in order for us to try to resolve this matter for you.
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Review titled Very efficient appointment system now
Rated 5 stars out of 5
by Colin and Maureen Carter - Posted on 24 May 2024
I visited the surgery today after a phone call earlier in the day. I was examined and refurred for further test. I was also given an ECG later in the day. I feel that I was lisened to and made to feel at ease, as I was a little nervous about the visit.
Visited May 2024
Review titled Central Surgery
Replied on 29 October 2024
Thank you for your positive feedback. It is a real encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 April 2024
I submitted the form online for a drs appointment, then was contacted just 10 minutes later with the offer of a face to face GP appointment within half an hour… really impressed on how quickly I was contacted. The GP who I saw was fantastic and explained everything so thoroughly. The surgery’s standards have really improved.
Visited April 2024
Review titled Central Surgery
Replied on 18 April 2024
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled Smear Test - so much better than I feared
Rated 5 stars out of 5
by Rachel H - Posted on 10 May 2024
Nobody wants to have a smear test but we all know we should. The nurse who did mine made the experience bearable and painless. She explained everything very well and helped me relax. I had been dreading it, having had a bad experience before, and she made me feel so much better. Thank you!
Visited April 2024
Review titled Central Surgery
Replied on 14 May 2024
Thank you for your positive feedback. It is such an encouragement to us to read your kind comments about our colleague. I have shared this feedback with the whole team at Central Surgery.
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Review titled Prompt Service
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
I called the surgery at 8.30 requesting an appointment for today Receptionist called me back at 10.30 to offer me an afternoon appointment which I gratefully accepted. Waited 10 minutes to see the doctor. Very satisfactory experience all round at Central Surgery. Also, the updating of the whole area is a big improvement as are the screens with volume to alert patients to the location of their appointments with named professional. Keep up this improved practice!! Helen
Visited February 2024
Review titled Central Surgery
Replied on 18 April 2024
Thank you for your positive feedback. It is such as encouragement to us to read your comments which I have shared with the team at Central Surgery.
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Review titled this is a great practice
Rated 5 stars out of 5
by penny leverton - Posted on 22 January 2024
The GP I saw was very helpful, she told me everything I needed to know about my forthcoming replacement knee, putting my mind at rest, she was very thorough, and helpful
Visited January 2024
Review titled Central Surgery
Replied on 23 January 2024
Thank you so much for your positive feedback. We are delighted that your experience with us was good. I have shared your comments with the whole team at Central Surgery.
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Review titled Experience!
Rated 5 stars out of 5
by KELVIN SHAW - Posted on 16 January 2024
Vast improvement over last 3 months. 40yr old practice is now looking fresh clean and modern. Booking system is now much improved. Staff friendly. My doctor today was excellent. Long may it continue in 2024.
Visited January 2024
Review titled Central Surgery
Replied on 18 January 2024
Thank you for your positive comments. We are delighted that you have had a good experience at the practice. The whole team has been working extremely hard and your comments are really encouraging to read. I have shared your feedback with the entire team at Central Surgery. Thank you.
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Review titled Best experience ever at the surgery
Rated 4 stars out of 5
by Chris P. - Posted on 07 December 2023
I was seen before my appt. time - not even 30 seconds of waiting. The lady (not a doctor) who saw me was very friendly , informative and knowledgeable . I only wish I could name her but site rules don't allow me to do so . A really good experience . I sincerely hope that the surgery continues what appears to be an significant improvement . Happy Christmas to all the staff .
Visited December 2023
Review titled Central Surgery
Replied on 11 December 2023
Thank you for your positive feedback. We are absolutely delighted that you had a good experience with us. I have shared your comments with the whole team at Central Surgery. Your positive comments are a real encouragement to us all.