Central Surgery
Cleadon Park Primary Care Centre, Prince Edward Road, South Shields, Tyne and Wear, NE34 8PSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled efficient staff.
Rated 4 stars out of 5
by Mavis Pippin - Posted on 17 June 2023
I called in today to make a query. The receptionist was very helpful and friendly. She was nice to me and made me feel listened to.
Visited June 2023
Central Surgery has not yet replied.
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Review titled Excellent Service
Rated 3 stars out of 5
by Dianne - Posted on 16 May 2023
I needed confirmation of information given to me by a nurse at a consultation. I didn't want to take up an appointment, just reassurance that I was following the treatment correctly. The receptionist I spoke to was extremely helpful and got a message to the nurse. The nurse very quickly responded to me by text with a caring and clear message. Winners all round - my query was answered quickly, no wasted appointment. The receptionist was very polite, listened to my concerns and took time to find the correct way to get the information I wanted. NHS frontline staff are often unjustifiably maligned but this receptionist and nurse deserve praise for the way in which they represented the Practice today.
Visited May 2023
Central Surgery has not yet replied.
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Review titled Faultless practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2023
My last 3 telephone requests for medical help, have been dealt with within 4 hours. From the initial phonecall to having medication, via face to face appointments. The reception have given appointments the same day on all 3 occasions. Caring and wecoming advice given from all 3 doctors and nurses. Medication sent at once to on site chemist and avalable 5 mins later. Excellent service.
Visited February 2023
Central Surgery has not yet replied.
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Review titled Why are there still no online services? Terrible service.
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
It’s 2023 but you’d think it was 1973! This practice isn't fit for purpose. No one answers the phone and even if they do, it’s virtually impossible to get to see a gp. Even trying to answer an admin query is a farce since the online system isn't working. Ive had to resort to driving down to the surgery just to speak to someone. How is this serving the needs of the community? It’s not is it? It’s really not that hard to have an online system for queries and appointments. It doesn't feel like the practice has any plans to address this either. I suppose it suits if people can’t get through. Tough on those that remain ill, are in pain or deteriorate though. Shocking and unacceptable.
Visited February 2023
Central Surgery has not yet replied.