Catherine House Surgery
Westward House, New Walk, Totnes, Devon, TQ9 5WBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Mrs R parker - Posted on 08 October 2024
This practice gives me confidence---from the helpful,human receptionists who listen and respond positively and sensibly as again this morning, to the nurses and GPs who have been excellent on every occasion that I've seen them. I've been particularly grateful for the prompt diagnosis and ongoing care for a family member and was impressed to observe the supervision of medical students by an experienced GP .
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Mrs Jan Willett - Posted on 09 October 2024
My flu and covid jab, was, once again carried out very pleasantly . Even though in my case it has become routine great care was taken from the moment I arrived at the Surgery to make me feel comfortable. Thank you
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Peter Dijkhuizen - Posted on 08 October 2024
All the times I’ve had to use my practice I’ve had really good care and kindness. My clinical needs have been met in the shortest time and I’ve always felt nothing was too much trouble
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Helpful and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 October 2024
Organisation and delivery of flu and covid booster jabs was first class. Reception and clinical staff were 'on the ball'.
Visited October 2024
Catherine House Surgery has not yet replied.
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Review titled Variable experience
Rated 4 stars out of 5
by Sheila - Posted on 23 September 2024
My experience today was really good . The receptionist was so friendly and helpful and I was able to see someone quickly who was able to help me I find the service variable though - it can be excellent but at other times poor due to Rude and unhelpful reception staff Too few doctors rotered on to meet the demands of the practice Lack of basic medical equipment like dressings , ecg pads
Visited September 2024
Catherine House Surgery has not yet replied.
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Review titled Fast acting surgery
Rated 5 stars out of 5
by Jaye - Posted on 26 July 2024
At the end of June i was in some distressed pain..A doctor was able to see me within 3hrs! The doctor took my pain seriously and admitted me into hospital. After being discharged a week later i was able to speak and see doctors who took my concerns seriously and their empathy made me feel I wasn’t alone in dealing with my diagnosis and this allowed me to feel comfortable asking questions I needed answers to! With the destress that our NHS is in I feel very blessed to have a doctors surgery with receptionist that do what they can to make you feel heard and at ease! Long May it continue.
Visited July 2024
Catherine House Surgery has not yet replied.
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Review titled Exceptional service
Rated 5 stars out of 5
by Rosemary Young - Posted on 12 July 2024
I had a telephone conversation with the Doctor this morning who dealt with my problem and arranged a prescription to be collected. All aspect of this visit were first classIt is most definitely the best GP practice I have been with. All staff should be commended.
Visited July 2024
Catherine House Surgery has not yet replied.
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Review titled I feel heard
Rated 5 stars out of 5
by Madeleine - Posted on 26 June 2024
I’ve had health issues for almost coming up to a year now. The Catherine House team have been extremely caring, professional and honest. From the receptionist trying their best to facilitate my appointment needs, the nurses taking my bloods in such a caring manner and my GP, Dr S, really listening and making me feel heard and supported. It really felt like Dr S has gone above and beyond, I couldn’t be more grateful for her and the rest of the team. Thank you for stopping me from feeling like I was being a burden.
Visited June 2024
Catherine House Surgery has not yet replied.
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Review titled Good service
Rated 4 stars out of 5
by Anonymous - Posted on 14 June 2024
Had a routine face to face appointment with a GP, really thorough consult, not rushed and left feeling listened to. Receptionist happy and polite, had a blood test arranged the same day. Nursing staff equally professional and polite. Overall a great experience.
Visited June 2024
Review titled Catherine House Surgery
Replied on 18 June 2024
Dear Patient, Thankyou for your feedback. We are so pleased that you were happy with your experience with us. I will pass your comments on to the whole team. Kind regards, Sheila, Practice Manager.
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Review titled Very good practice
Rated 5 stars out of 5
by Frances Jerred - Posted on 25 June 2024
Able to see a doctor the same day I called.Sorted out health problem efficiently and doctor was very effective.And reception staff are excellent.
Visited June 2024
Catherine House Surgery has not yet replied.