Castlefields Health Centre
The Village Square, Castlefields, Runcorn, Cheshire, WA7 2STContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Should be ashamed of themselves.
Rated 1 star out of 5
by Jon Rowling - Posted on 25 June 2023
I recently had a worrying health issue and called 111 to get some advice. They advised me that I most likely had shingles, and that I would need an urgent GP examination and vaccination. They told me to ring my GP surgery immediately for treatment. This advice was given late in the evening so I decided to call the practice the following morning. I called them at 8am the following morning.... after ~50 attempts I finally made it in to the queue at position 5. Over the next ~60 minutes I went through positions 4, 3, 2, 4, 5, 4, 3, 5, 4, 5, 4 and then back to 5. I gave up and drove to the GP surgery instead, to see if I could get an emergency appointment, but all I got was "you'll have to ring at 8:00am tomorrow now, there's nothing else we can do for you today". I never did get treatment for what turned out to be a nasty, and extremely painful, case of shingles which is still causing me neuralgia related problems still, 3 months later. I've also been waiting for several months for a phone call from my GP following a series a heart scans and an ECG test but, unsurprisingly, I have never heard anything back relating to that either. Undoubtedly their excuse will be that the test didn't show anything so they didn't bother calling, ignoring my symptoms and leaving me still suffering significant, and quite scary, heart palpitation issues. As the title to this review says, the staff at this practice should be ashamed of themselves, they're all quite happy to take taxpayer's money, but obviously feel no obligation to provide the service this money pays them to provide.
Visited March 2023
Review titled Castlefields Health Centre
Replied on 26 June 2023
Dear Mr Rowling Thank you for leaving your comments about Castlefields Health Centre on the NHS website. I am sorry that on this occasion our service hasn't lived up to our usual high standards. I feel your observations need to be followed up and so I will contact you in the coming days to discuss. I will also note the issue with the telephone call queuing system to the IT supplier for Halton who manage this service on our behalf. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled No Problems
Rated 5 stars out of 5
by Ann Egan - Posted on 24 November 2022
I have noproblems with my practice.I am treated with respect by everyone each time I need them. Despite Covid I will praise the service all the staff from the Doctors down. Thank You.
Visited October 2022
Review titled Castlefields Health Centre
Replied on 28 November 2022
Dear Ann Thank you for taking the time to leave your review about Castlefields Health Centre. It will give me great pleasure to share your kind words among our hard-working teams and I am sure it will give each and every one of them a well-deserved morale boost! Kind regards Julie Shaw Practice Manager
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Review titled Excellent 5*Practice
Rated 5 stars out of 5
by Luisa Rhodes - Posted on 16 February 2023
This time and invariably, when I contact the Health Centre, I know the receptionist will be pleasant and helpful, that I can get a telephone consultation with a doctor and a face to face appointment, when necessary, on the same day. The doctors have always listened, been proactive in seeking to interpret symptoms and given quality care to resolve problems. Castlefields Health Centre in Runcorn is an efficiently run and patient friendly surgery which I have no hesitation in recommending to others and I count myself lucky to be one of its patients.
Visited October 2022
Review titled Castlefields Health Centre
Replied on 20 February 2023
Dear Mrs Rhodes Thank you for taking the time to leave your positive review about Castlefields Health Centre. We work hard to ensure that, where possible, patients are spoken to or treated in person by a clinician on the same day. Your praise has come at a good time for staff morale, and it will give me great pleasure to share your kind and thoughtful words with the wider Practice Team. Thank you again. Kind regards Julie Shaw Practice Manager Castlefields Health Centre
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Review titled Great practice
Rated 5 stars out of 5
by Frances Sewruk - Posted on 05 December 2022
I received a same day appointment at Castlefields Health Centre and have always received good service from from all of the employees. The staff are always pleasant and efficient, a pleasure to deal with.
Visited September 2022
Review titled Castlefields Health Centre
Replied on 06 December 2022
Dear Frances Thank you for leaving us such a positive review, it is very much appreciated. We always try to do our very best for our patients and by reading your review, it is apparent what we are doing is working! I will share your kind words among our staff, as I am sure they will value them. Thank you again for taking the time to leave a review for Castlefields Health Centre. Kind regards Julie Shaw Practice Manager