Castlecroft Medical Practice
Castlecroft Avenue, Castlecroft, Wolverhampton, West Midlands, WV3 8JNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Compassionate staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 June 2023
In times where resources are stretched and limited, I find the staff at this surgery remain compassionate and willing to support in whatever way they can. I had an experience today where the admin member went out of their way to liaise with medical staff to seek medical advice where another service has not been able to support (in the way they should). The nursing team are also made up of kind, compassionate and caring members who always appear available and attentive to provide a fantastic service, despite the pressures we can assume they face with the wider context of working within the NHS. Thank you!
Visited June 2023
Castlecroft Medical Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Jane Wellington - Posted on 05 April 2023
Best GPs surgery in the area. I have had several telephone appointments recently as I did not require a physical examination. Prescriptions have been sent to my local pharmacy and marked "urgent" for a fast delivery. A follow up call from the GP in question today to check on my progress was very welcome and reassuring, as was the further prescription sent out very soon after the call
Visited April 2023
Castlecroft Medical Practice has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
I had a very good experience today with the Practice. Briefly, I needed to ‘see’ a doctor as I believed that I required some tablets. I phoned in and moved relatively quickly from No.10 in the queue to being spoken to. I was asked to send in photos via a link which would be sent and that Dr would ring me after 11.00. The link arrived promptly, the photos dispatched promptly, the Dr rang and we had a sensible conversation and a prescription has been despatched to my pharmacy. All very efficient - top notch service! Many thanks to everyone at the Practice who makes these things happen.
Visited February 2023
Castlecroft Medical Practice has not yet replied.
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Review titled Thank You For All Your Efforts
Rated 5 stars out of 5
by Anonymous - Posted on 08 December 2022
Life is tough everything is under pressure but all my dealings with Castlecroft Medical Practise have been conducted with utmost kindness and professionalism. Yes things go wrong sometimes and maybe slower than we all wish but ultimately we should all step back and think hard about the great institution called the NHS we are lucky to have access to.
Visited December 2022
Castlecroft Medical Practice has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2022
It is not easy to get a repeat prescription without a computer which my parents in their 80's don't have. I had to physically race over to hand in a list of medicine needed urgently as dad had ran out. The request was not accepted over the phone, so I had to get a list of his medication from the care home instead of the GP practice looking on their system. Ironically they had printed the list out last month for the care home! What a strange unhelpful way to get medication to an elderly patient in the digital world we live in!
Visited October 2022
Castlecroft Medical Practice has not yet replied.