Castle Partnership
40 Fishergate, Norwich, NR3 1SEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing Nurse
Rated 4 stars out of 5
by Sarah Bird - Posted on 17 July 2024
The nurse who conducted my blood test at Tuckswood Surgery was incredible - not only was she extremely kind, supportive, professional and excellent at her job but also thoughtful and understanding. She took the time to listen to me, acknowledged, respected and validated but feelings, and soothed my anxieties regarding my various health concerns/conditions. She even took the time and energy to offer advice and helpful recommendations to ease my stress, improve my health and support my fertility journey (despite only going for a blood test). Her lovely nature, knowledge and professionalism made me feel safe, in good hands and cared for, which has helped me feel positive for the first time in weeks. All whilst training a student phlebotomist! Please thank her for me!
Visited July 2024
Review titled Castle Partnership
Replied on 19 July 2024
Dear Sarah Thank you so very much for your kind review. We shared this within the Nurse Meeting this week, and also in our Staff Newsletter today. It is really lovely to hear that you had such a good experience, especially as this was with one of our Patient Services Coordinators who is training as a Phlebotomist. We are committed to continued professional development for our team members, and your supportive attitude to this, as a patient, is extremely helpful. Thank you again - do let us know how we can improve your rating from 4 stars to 5 in future, we are always looking at ways to continue improving all of our services for our patients! Caitlin Business Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Lloyd Housley - Posted on 14 March 2024
I have attended for various routine and medical condition related reasons in the the years that I have been registered with this practice. All of which have resulted in my complete satisfaction at the way in which I was treated from the receptionist through to the doctor or clinician. Appointment times have always been punctual and I have always left feeling that I have been tested very well and satisfied with the treatment that I've received. When I call by telephone I am particularly impressed by the way I am informed where I am in the queue giving me the option to hang up and try later if the queue is long (which, on the few times I've had to do this, has never been particularly long. I wish more answering services would employ this system as it gives the caller the exact information required and takes the lottery off wondering how fast up the queue one is and where to call later or not. This coupled with the Airmid system creates a sense of accessibility and control. Excellent!
Visited March 2024
Review titled Castle Partnership
Replied on 17 March 2024
Dear Lloyd Thank you so much for taking the time to leave your considerate and kind review, I will share this with the whole practice team. We are always looking for ways to continue improving our services for our patients so appreciate you taking the time to feedback. Thanks again Caitlin Business Manager
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Review titled Fantastic reception staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I attended an audiologist appointment with my wife. While waiting, I saw outstanding patience kindness and professionalism shown the reception staff member on duty on the afternoon of the 8th of February. They dealt with a range of members of the public, including some clearly requiring support with real warmth and compassion. Some people of the best practice I have seen either professionally or as a member of the public.
Visited February 2024
Review titled Castle Partnership
Replied on 17 March 2024
Dear Patient Thank you so very much for leaving your kind review which I have shared with the whole Practice Team. I know that it has been hugely appreciated! Caitlin Business Manager