Castle Healthcare Practice
50/60 Wilford Lane, West Bridgford, Nottingham, Nottinghamshire, NG2 7SDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude encounter from receptionist (morning time)
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2024
I went there to ask a simple question, where the blood test room was. She replied in a rude way saying ‘you need to check in first’ i felt so bad with the way she said it. Following conversation were also very rude and direct ‘giving me expressions which were unfriendly and intimidating’ This is my first time having blood test with castle in the ‘new’ walk in way, some people are expected to not know how to have it done & expect a helpful attitude for those who are in the responsibility to guide patients such as the receptionist. I am really disappointed by the lack of manner from the receptionist today and also no greetings from her. I am now thinking i wouldnt have been treated this way if i was a ‘white’person & didn’t have a foreign accent, atleast the receptionist would have got some kind of deserving response if it was a white patient. Why such inequality in a GP practice? This is shameful. Can you look into this please?She is white middle aged woman, didnt have a name badge so i couldn’t specify her name.
Visited August 2024
Review titled Castle Healthcare Practice
Replied on 21 August 2024
We are sorry to hear of your negative experience at the Practice. In line with patient confidentiality guidance, we cannot respond to specific comments on this platform, however if the patient who posted this comment wishes to discuss this matter further, please contact the Practice directly. Castle Healthcare Practice Team
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Review titled Excellent practice
Rated 5 stars out of 5
by A Marks - Posted on 28 July 2024
I was able to get an urgent appointment on the day to check an infection, even though I had seen the GP for a routine appointment the day before. Infection was confirmed and a short course of antibiotics prescribed. Despite improvement, the infection returned and another urgent same day appointment needed and a further longer course of antibiotics was prescribed. I was impressed with how both doctors listened to me, talked though their diagnosis and treatment options with me with thoughtful explanations. I am very grateful for their care and kindness and would also like to thank the entire support team of receptionists and phlebotomists etc who make this such a good GP practice.
Visited July 2024
Review titled Castle Healthcare Practice
Replied on 29 July 2024
Thank you very much for taking the time to write this comprehensive and positive feedback for us. We are so pleased you have had a good experience over various occasions. We will ensure your kind words are fed back to the staff here. Best Wishes, Castle Healthcare Practice Team
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Review titled Kindness and efficiency
Rated 5 stars out of 5
by David Chapman - Posted on 20 July 2024
I was impressed by the way in which my GP, who was meeting me for the first time, was able to home in on key aspects of my medical history and set forth a programme for my short-term treatment. My first priority was to find out whether I could be assessed regarding the possibility of the presence of prostate cancer. The GP set that in progress immediately but she also detected an abnormally high blood pressure level - that is also being tackled as well as my overdue bowel cancer examination. All of this was done by her during a 20-minute appointment and with great empathy for me, her new patient. I am very grateful.
Visited July 2024
Review titled Castle Healthcare Practice
Replied on 23 July 2024
Dear Mr Chapman, Thank you for taking the time to submit this feedback to us regarding your recent appointment. We are grateful to receive this and will ensure your kind supportive words are passed onto the GP you saw. Best Wishes. Castle Healthcare Practice Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Mrs Maureen Swann - Posted on 29 July 2023
Receptionist very friendly and helpful on checking in. No long wait to see GP. GP very caring and professional, sorting out problem very efficiently. I have always found this practice to be a joy to deal with.
Visited June 2023
Review titled Castle Healthcare Practice
Replied on 31 July 2023
Dear Mrs Swann, Thank you for your kind comments, these have been passed onto all the staff here. We are always grateful for patient feedback and appreciate the time that you have taken to provide this. Kind Regards, Castle Healthcare Practice Team
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I felt the response positively from Gp to all of my requests and demands and taking action immediately instead of rebooking for blood taking or so Phone call from the GP two hours after informing about the action will be taken further was another follow up engagement which I greatly appreciated
Visited June 2023
Review titled Castle Healthcare Practice
Replied on 07 June 2023
Thank you for taking the time to write this review. We appreciate all feedback. We will share your kind words with all the staff here. Many thanks, Castle Healthcare Practice Team
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2022
Appointment booked and arranged with time taken off work for this. On arrival, I was taken in to see the HCA for bloods who then realised the GP had no yet authorised them despite me having confirmed a letter should have been reviewed requesting these bloods from a different GP over a month before. What a waste of time.
Visited September 2022
Review titled Castle Healthcare Practice
Replied on 23 March 2023
Thank you for your comments, we are sorry that you were dissatisfied with the service that you received. We hope that one of our team has now resolved this issue for you. If you require further assistance to rectify this issue please contact the Practice. Castle Healthcare Practice Team
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Review titled Cervical Screening
Rated 5 stars out of 5
by Anonymous - Posted on 02 October 2022
The practice nurse who did my cervical screening was excellent. She was really friendly and reassuring, and put me at ease, which is just what is needed for a procedure which can feel awkward and uncomfortable.
Visited September 2022
Review titled Castle Healthcare Practice
Replied on 23 March 2023
Thank you for your kind comments, these have been passed onto our Nursing Team. We are always grateful for patient feedback and appreciate the time that you have taken to provide this. Castle Healthcare Practice Team
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Review titled Helpful and reassuring
Rated 5 stars out of 5
by Lucy S - Posted on 26 August 2022
Having had little reason to need to have contact with the practice until recently, my family have have a number of contacts of the past few months for various reasons. Our experience has been that the reception staff are efficient and polite, and have directed our query appropriately and all contact with a variety of clinical staff has been professional, reassuring and caring. In a time that has been testing for us as a family the help has been much appreciated. Too all staff, you may feel you are just doing your job but for our family it has been of great help. Thank you.
Visited August 2022
Review titled Castle Healthcare Practice
Replied on 12 September 2022
Dear Lucy, Thank you for taking the time to post this feedback. It will be shared with the Team. Kind Regards, Dr Lynn Ovenden Senior GP Partner