Caskgate Street Surgery
Elswitha Hall, 3 Caskgate Street, Gainsborough, Lincolnshire, DN21 2DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled appointment
Rated 1 star out of 5
by Mrs flint - Posted on 30 October 2024
why can you only make appointments via phones? i asked the receptionist she said phone in mornings to make appointments! I said so what if you don't have a phone? Her reply was I don't know anyone that doesn't have a phone i said my mother doesn't and I'm getting rid of mine too, as I can't afford to own one. her reply was well i can't make appointments here i said i thought that was apart of bring a receptionist? Apparently not. I know lots of people getting rid of phones cost and data spy's etc. So how are we supposed to see a doctor? Funny how technically has made us lazy and and actually Backwards in services the receptionist was quite blunt I said so what am I supposed to do ? Apparently book an appointment yes that's what I'm trying to do! No you have to phone and we send you a link! So you can make appointments or phone in mornings! I can phone speak to this receptionist to book an appointment, but I can't walk in and ask to book, so if I stand there tomorrow morning and ring I be able to see why it takes half hours to answer the phone and she can make appointments but not face to face ! is it me? or is that one of the stupidly answer yet! Thank you for nothing no help no understanding just repeating like a robot !!!well you want to contact me in future it's by letter only I don't except phone calls my phones going in bin. This happened today 30th Oct 24
Visited October 2024
Caskgate Street Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Katharine McGhie - Posted on 09 October 2024
Just rang surgery got through within 10 mins sorted problem out straight away for us, a good service all round
Visited October 2024
Caskgate Street Surgery has not yet replied.
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Review titled Excellent messaging service
Rated 5 stars out of 5
by Fenliz - Posted on 19 March 2024
Whilst this surgery does have problems with answering the phone permanently engaged . I used the messaging service to report an ear problem and the need to be seen. Amazed that before I had logged out of my computer less than 5 mins . I was contacted by the surgery offering an appointment next day. Excellent service.
Visited March 2024
Caskgate Street Surgery has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
I went to the practice for a routine blood test, the nursing assistant did not ask my name or date of birth or any information that would have given her the clarity of who I was. Everyone always struggles to take my blood due to poor veins, but this person appeared over confident she did not give any explanation of what she was going to do, she just pushed the needle in, resulting in blood spurting out the side of the needle. No apologies my arm is bruised and with a swelling. Very disappointed in the lack of care/ compassion/ training
Visited February 2024
Caskgate Street Surgery has not yet replied.
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Review titled Trying hard
Rated 4 stars out of 5
by Anonymous - Posted on 21 January 2024
This practice has had such a lot going on change of computer lack of appointments. Whilst the phone system is not manned enough so causes frustration. When you use the email or text system prompt reply and actions .
Visited January 2024
Caskgate Street Surgery has not yet replied.
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Review titled Poor excuse for a surgery
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
They continued to cancel my appointment and kick it down the road, then when I had a last minute issue come up that I wanted to change my appointment, they had no way to change it but to only cancel it. You can call but I phoned 6 times waiting 45 minutes on hold one time and 2 hours on hold another time to only be cut off. The rest of the time they set their number to busy, the fact that the only option is to leave a cancellation message shows how they feel about their clients. They know they can just ignore people as there is not a lot of choice in this area, absolute shambles and anytime you go in there all just in the reception chatting away. It’s absolute chaos.
Visited January 2024
Caskgate Street Surgery has not yet replied.
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Review titled Can't get to see a Doctor
Rated 1 star out of 5
by Ann Baxter - Posted on 18 January 2024
I cannot get through to the surgery on the phone today 18/01/24. I cannot use the app as not accepting messages. My husband called personally to the surgery and the gates are closed so can't get in. I have had symptoms of flu for a week now and cannot get any help. I am 70 years old. What is happening????
Visited January 2024
Caskgate Street Surgery has not yet replied.
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Review titled Awful communication
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Patient access withdrawn with no notice at the beginning of December. No way of getting a prescription to the usual medication online delivery company. Can only get to local pharmacies. Told would be back up & running from 18th December. Patient access says gp still not linked. Sent admin query to ask what is happening. Told need to visit surgery with photo id to gain access. After visiting you need to fill in the original form you did when registering with the practice & then it needs processing again. Each person needs to go in individually so couldn't sort husband's. He can't attend easily with work commitments. Why wasn't this communicated in the original message? Caskgate Street are an absolute shambles & their communication is appalling. They do not answer the phone...you are on hold for a good 30mins -1hour & may eventually get through. You can not get an appointment easily & it is easier to go to the local UTC to get help. Would not recommend this surgery at all.
Visited December 2023
Caskgate Street Surgery has not yet replied.
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Review titled .....no notice
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
Patient Access withdrawn with no notice whatsoever - I fill my prescriptions online and to be given some form of notice I would have thought would be a minimum - really poor. Can only conclude that no thought has gone in to this at all. I appreciate that they must be going through a lot of issues there as there are so few surgeries in Gainsborough and their staff to patient ratio must be pretty high - but surely someone should have seen this coming?
Visited December 2023
Caskgate Street Surgery has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
I have been with the surgery for a matter of months, i suffer bipolar, so i need medication. I have had nothing but trouble getting repeat prescriptions or the lose the request. Needless to say i go with out for a few days which is not good at all, no matter which method i use they still manage to delay medication.
Visited December 2023
Caskgate Street Surgery has not yet replied.