Carn to Coast Health Centres
Pool Health Centre, Station Road, Pool, Redruth, Cornwall, TR15 3DUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Has anyone had a face to face appointment?
Rated 1 star out of 5
by Anonymous - Posted on 22 October 2024
Been trying for two years to get a face to face appointment with a doctor. Every time I call or try to fill in an on-line form the best I can get either 1. We are very busy and are not taking calls. 2. We are very busy and the on-line form is not available 3. Someone will call you back 4. Someone does call back but it's never a gp, at best, a nurse. 5. We don't think you need a face to face appointment. 6. We are very busy, if you go to the Minor Injuries Unit at the hospital they have doctors. There is no continuity with the alleged 'care' provided. To those who you do speak to, they should review your past medical history but with some of the questions I've been asked, I don't know if that is the case.
Visited October 2024
Carn to Coast Health Centres has not yet replied.
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Review titled Super NHS Service
Rated 5 stars out of 5
by Steve Smith - Posted on 14 October 2024
I attended Homecroft Surgery Illogan Cornwall at 8.50am on Sat 12 Oct for my Covid and Flu jab. There were at least 30 people ahead of me in the queue but due to the excellent organisation of the NHS team, I received my injections within ten minutes. As I commented to one of the staff, “this is like a well oiled machine.” Well done to you all and keep up your great work!
Visited October 2024
Carn to Coast Health Centres has not yet replied.
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Review titled Really good
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I have received appointments without delay. There was a problem with my prescription (item prescribed was out of stock), this was quickly rectified, I requested an alternative via Klinik app at 08.30 and received a text from gp at 15.07 advising me that a prescription for the alternative item had been sent to the local pharmacy. I collected the prescription at my local pharmacy at 16.30. Excellent.
Visited October 2024
Carn to Coast Health Centres has not yet replied.
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Review titled So helpful and kind
Rated 5 stars out of 5
by Denise Covill - Posted on 05 September 2024
The telephone call I had in the morning, was a lovely voice, not rushing me and very gentle. Just what I needed. Then whe I got to Carn to Coast in the afternoon, I received the same treatment from both the receptionist and the dr. No rushing, and was so kind. Thank you.
Visited September 2024
Review titled Carn to Coast Health Centres
Replied on 23 October 2024
Dear Denise, Thank you for taking the trouble to post this. We have made sure the staff involved are aware of the positive feedback. Regards, Stephen Holby Managing Partner
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Review titled Good care coordinator
Rated 5 stars out of 5
by Christopher Inge - Posted on 05 September 2024
I needed advice about access to doctor re my comorbid health probs. Care coordinator phoned me and within a couple of hours phoned back with outcome, which resulted in meds being prescribed and pharmacy asked to prioritise, and they delivered within 2 hours. Care coordinator was caring and very professional. Thanks
Visited September 2024
Review titled Carn to Coast Health Centres
Replied on 01 October 2024
Thank you for the feedback which has been shared with the care co-ordinator. Regards Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled Felt listened to.
Rated 5 stars out of 5
by Leaim - Posted on 16 September 2024
Generally I’m sure most of our experiences are the same and that’s we don’t have enough time with a GP due to them being so busy. Today I had a phone call consultation with a locum who went against the grain. He had time to talk to me, didn’t rush me, and made me feel like I wasn’t a problem. I’m sure for the rest of the day all his phone calls will be late however I appreciate the fact he actually gave me time. Not only this sometimes I feel GPs can try and force you down a route they “think” is right without actually fully listening to what you say, again this GP did nothing of the sort. He was calm, friendly, incredibly patient. Hopefully I will come across him again as it was genuinely a pleasure and super refreshing.
Visited September 2024
Review titled Carn to Coast Health Centres
Replied on 23 October 2024
Thank you, Leaim, for the positive feedback. We do try to ensure that we know any locums that we use and can rely on them to give a good service. Regards, Stephen Holby Managing Partner
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Review titled Great response
Rated 5 stars out of 5
by Anonymous - Posted on 01 October 2024
I made a request for an appointment at Homecroft Surgery online via Klinik. 24 hours later I was being seen by a nurse practitioner, who is referring my problem to a specialist. The nurse practitioner was kind and efficient. Excellent experience.
Visited September 2024
Review titled Carn to Coast Health Centres
Replied on 23 October 2024
Dear Patient, Thank you for this review. Our system of triage is designed with a view to making it possible to respond very quickly where clinically appropriate as in this case. I am glad that we were able to assist with an immediate referral. We have made sure that the nurse practitioner is aware of your feedback. Regards, Stephen Holby, Managing Partner
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Review titled Amazing Practice
Rated 5 stars out of 5
by Mounjaro - Phil :) - Posted on 22 July 2024
Appointment with s j . Very professional and made my visit relaxed and comfortable. I didn't feel rushed even though I can talk the hind legs off donkey but I wasn't made to feel like I had overstayed my welcome :) sj demonstrated the way to use the Mounjaro pen and that made my first attempt really easy. Face to Face appointments 18th July - s j .... Demo Mounjaro Pen - see above 10/10 24th June - z j .... Blood Tests - not a mark left - 10/10 3rd June - b s ... Blood Test again not a mark - 10/10 Showed great compassion when discussing my sons suicide in 2021 and offered help if I ever felt I needed it. 13th May - l h ... Correctly diagnosed gout after years of painful bouts. 11/10 All of the above nurses very professional and caring. Much Love Mounjaro Phil x
Visited July 2024
Review titled Carn to Coast Health Centres
Replied on 23 July 2024
Dear Phil, Thank you for taking the trouble to give this review. We have provided feedback to the nurses. Regards, Stephen Holby Managing Partner
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Review titled Care-ful, professional and personal
Rated 5 stars out of 5
by Clive laws - Posted on 07 August 2024
As a retired Hospice Chaplain, I believe I can identify good health-care. Recently, at very vulnerable and unsettling time, I received all the support, understanding and help I needed. Thank you so much.
Visited July 2024
Review titled Carn to Coast Health Centres
Replied on 01 October 2024
Thank you for posting this - it is much appreciated. Stephen Holby Managing Partner Carn to Coast Health Centres
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Review titled practitioner
Rated 5 stars out of 5
by Sommerleigh Conacher - Posted on 17 July 2024
I’ve had the practitioner twice now and both times she’s been amazing help,she’s so friendly and she really takes her time and gets to the point.
Visited July 2024
Review titled Carn to Coast Health Centres
Replied on 19 July 2024
Many thanks for posting this, Sommerleigh. Your comments have been passed on to Laura, the clinician whom you saw. Stephen Holby Managing Partner