Carlton Street Surgery
Carlton Street, Horninglow, Burton-on-Trent, Staffordshire, DE13 0TEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Rude receptionist & no confidentiality what so ever
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
Having been to the surgery today to make an appointment with the nurse I was asked why I needed the appointment & after trying to explain I was told there were no appointments available & to try again. Then I asked about a call back from the nurse so I could request a blood test form only to be told I needed to get a call back from a doctor & the next available call back was for the 14th of March. I told the receptionist it was the nurse I spoke to the last time I requested a blood test form & she totally ignored me & said in a sharp voice the doctor will ring you on the 14th of March. They do plenty of training days on Thursday afternoons at Carlton Street surgery but obviously some members of staff need more!!
Visited February 2023
Carlton Street Surgery has not yet replied.
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Review titled Amazing doctor!
Rated 5 stars out of 5
by Anonymous - Posted on 16 December 2022
I had a GP appointment today which was very easy to book via the NHS App. The GP was polite & attentive. Very respectful & took the time to explain everything. The reception staff were pleasant. I requested for my choose and book referral which they provided efficiently. Great staff & thank you for the continued care you provide.
Visited December 2022
Carlton Street Surgery has not yet replied.
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Review titled What happened to patient confidentiality?
Rated 3 stars out of 5
by Anonymous - Posted on 11 November 2022
First let me say that it’s great to be back to face to face appointments at the surgery! However, following my consultation with the Dr who told me to book two follow up appointments with the nurse, I returned to reception to do this! I was flabbergasted to be asked by the receptionist why I needed the appointments and wasn’t prepared to announce details of my private medical problem to a packed waiting room! The receptionist wasn’t prepared to understand that the Dr had asked me to book the appointments so it was stalemate. I will phone at a later date and if asked what the reason is for the appointment I shall make something up! I think some further training in patient confidentiality may be in order for some of the staff!
Visited November 2022
Carlton Street Surgery has not yet replied.