Cardinal Medical Practice
2 Deben Road, Ipswich, Suffolk, IP1 5ENContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Thank you so much
Rated 5 stars out of 5
by Lisa Scott - Posted on 10 January 2024
I just wanted to say thank you to the Cardinal Medical Practice for their kind and efficient service lately. My family have needed the doctors a few times lately and it is very easy to moan but I wanted to thank them. We have been seen on the day of enquiry and dealt with, with compassion and care. Thank you or helping us, especially when the NHS is under so much pressure.
Visited January 2024
Review titled Cardinal Medical Practice
Replied on 11 January 2024
Dear Lisa Thank you for taking time out to pass on some positive feedback for the staff at Cardinal Medical Practice. I will be very happy to share this with the team and it is fantastic to hear that you have received the level of service, care and compassion we aspire to. With kindest regards Deputy Manager
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Review titled Professional and reassuring in an emergency
Rated 5 stars out of 5
by Jayne Chenery - Posted on 23 December 2023
Had an appointment to see a health professional at Norwich Road surgery on 21st December. It was a shock to find I was more unwell than I realised. Increadle initial treatment and reassurance from individual involved with my care, until ambulance arrived. Also like to thank the receptionist and other Health Professionals, who had to take on more care to other patients, while I was ill.
Visited December 2023
Review titled Cardinal Medical Practice
Replied on 23 December 2023
Dear Jayne, Thank you for taking time to feedback on the level of care you received whilst visiting the practice earlier this week, I will be happy to pass this onto the team who took care of you and glad you received the treatment you required. Whilst there are so many negative comments and actions locally and nationally to staff working within the NHS profession it is our patients like yourself that keeps us wanting to continue. Wishing you a speedy recovery and thank you again for taking time to make contact when you are unwell. kindest regards
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Review titled Terrible service if you want a result of a blood test
Rated 1 star out of 5
by Simon Pearson - Posted on 20 October 2023
Called them today to book an appointment with a diabetic nurse to discuss the result of a c-peptide test. The person who answered the phone said I can not book an appointment as she said I have to use the ask my gp app, even though on their phone system it says to press 1 to make an appointment. I then asked if she knew the result and she said the result was no further action to be taken. This is very odd as I need to know if I’m resistant to Insulin or not producing enough Insulin. Hopefully can make an appointment with as my gp app as the last blood test I had before this they didn’t contact me for over a month and then when I asked for that result on the app I was told it’s low priority and wouldn’t give me the results and I would be in a app waiting list for that result. I gave up waiting for that and asked on the app for an appointment over the phone with a diabetic nurse who then kindly organised a c peptide test for me. Of which I can’t get no meaningful result. What a joke.
Visited October 2023
Review titled Cardinal Medical Practice
Replied on 20 December 2023
Dear Mr Pearson Just to follow up from the phone calls I made to you in October, whereby I was unable to touch base with you. I believe you have since spoken to the GP and that your query has now hopefully been resolved. If however, you do have any further queries, please do feel free to contact the practice either via our website contact form, or via email to cardinal.medicalpractice@nhs.net, whereby we can look into any concerns you have. kindest regards