Cape Hill Medical Centre
Raglan Road, Smethwick, West Midlands, B66 3NRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Jean Jukes - Posted on 14 July 2024
From the moment I called and waited for the surgery to call me back it was not long. Same day I had a Dr home visit, within a day I had my medication. I can't thank drs, nurse's and receptionist enough. This surgery does look after me for which I'm very grateful.
Visited July 2024
Review titled Cape Hill Medical Centre
Replied on 15 July 2024
Dear Mrs Jukes Thank you for your kind feedback. I am please to see you have received a good service and have been looked after by the whole of the team. I will circulate this feedback to the team. Regards Andrea Brydon, Practice Manager
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Review titled Absolutely appalling
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2024
My mother called on the dot 8am this morning. I said to her the name and date of birth of the patient (as she doesn't speak english) and as soon as I wanted to say the problem, the woman answering the phone cut me off and said "Is this an emergency" like of course it is maybe first of all don't cut me off so rudely. Secondly we've been trying to get an appointment with the GP because of my mom's health but It's always failed so we've had to switch to phoning an ambulance because she just felt that unwell. Honestly GP's do absolutely nothing and after +10 years of being at this GP you'd think they would improve something but obviously they don't.
Visited June 2024
Review titled Cape Hill Medical Centre
Replied on 05 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. I am sorry to hear of your experience at this time but I want to assure you that our GP's no not do nothing. All of our GP's work incredibly hard, including late night's, often until 10.00pm at night and always work in their personal time at the weekends. This is to ensure we are providing the best service we can which is safe and effective for the patient. If you feel you are not getting the service you deserve, all patients have the right to move surgeries if they feel this is better for them. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled Caring service
Rated 4 stars out of 5
by Anonymous - Posted on 07 March 2024
After telephoning the practice at 4pm I waited a reasonable amount of time, I was second in the queue, before being dealt with by a very efficient staff member . Firstly , a telephone consultation was booked for a medication review, saving me a visit to the practice . Secondly, the administration staff explained clearly how to make a face to face appointment about a post appendectomy surgery concern I had . They advised calling the practice the next day at 8am or attending a walk in clinic if this was unsuccessful. Imagine my surprise when less than half an hour later, I was telephoned by the practice, offering me an appointment that evening at 6.30pm. This meant my concerns were sensitively dealt with by the doctor and my post operative recovery could continue. A thoroughly positive experience.
Visited March 2024
Review titled Cape Hill Medical Centre
Replied on 05 July 2024
Dear Patient Thank you for your feedback and I am please to see you received the high standard of service from us and were able to continue your journey of recovery. I will feedback your comments to the team at our next team meeting Yous sincerely Andrea Brydon, Practice Manager
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Review titled Bad Service
Rated 3 stars out of 5
by Anonymous - Posted on 11 April 2024
I Came here to book an appointment as I didn’t have any data on my phone to call . The receptionist was extremely rude about it and told me he can’t do anything about that,I should use someone else’s phone.He didn’t have any good service and shouldn’t be working at the reception as he doesn’t know how to greet people or be nice to them on arrival.when I left the GP and stood at the front he proceeded to talk about me to another receptionist about the matter ; and if this is how the receptionist talks to another receptionist about each other the GP should be closed down as some stuff patients say when booking an appointment should be kept confidential.
Visited March 2024
Review titled Cape Hill Medical Centre
Replied on 05 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Bożena - Posted on 27 February 2024
There’s never appointment available. Every day since last week I calling 8.00 and waiting for 1 hour on the line to get my child to the doctor, which I need for the hearing loss referral and everyday I’m advised to try tomorrow 8 o’clock because there’s no appointments available.. if they answer other days phone call just getting distracted after 50-1 hour
Visited February 2024
Review titled Cape Hill Medical Centre
Replied on 05 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. We do have slots available both morning and afternoon but not sure what happened this is instance. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled Great service from Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 27 February 2024
Having had follow up calls regarding several issues I can say that the service I had from the Doctors was second to none. I know there are issues getting appointments but now they've changed to only telephone calls that puts everyone on a level footing.
Visited February 2024
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patient Thank you for your feedback and your kind words. I will relay this to the team at the next team meeting. Yours Sincerely Andrea Brydon, Practice Manager
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Review titled Poor reception staff practice
Rated 1 star out of 5
by Patricia - Posted on 13 January 2024
I have been having health issues over the past year. I saw a doctor in March 2023 who requested blood test. I have never received my results since as I have not been able to get an appointment. I have visited Accident and emergency 2 times and contacted 111 service following worsening of symptoms. I have been advised to contact my gp to make a referral for a scan. 3 weeks later am phoning the gp every morning only to be told no appointments available. I need to phone the next morning by an extremely rude receptionist who tells me if I wait for 30 minutes without an answer I should hang up and try the next morning. Serious why do we pay national insurance?
Visited January 2024
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patricia Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled No appointment given to a 13 day old baby
Rated 2 stars out of 5
by Anonymous - Posted on 03 November 2023
Hello, I rang up this morning to book an appointment for my daughter who is 13 days old.I waited in phone queue for half an hour only to be told there is no appointments available. The advice I was given was to take baby to hospital.I wanted her to be checked out by a doctor at the surgery as she is finding it difficult to feed because of cough and throat sounding blocked. I am really disgusted that the surgery is unable to give an emergency appointment for a young child!
Visited October 2023
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. We do have emergency appointments for all children under the age of 5 in a morning and afternoon. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further and I can understand what happened. I can also listen to the call you made if you contact me and let me know your details. Yous sincerely Andrea Brydon, Practice Manager
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Review titled Impossible to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 04 September 2023
I have attempted to get an appointment with my GP, or a matter of fact anyone now 4 times. Every day I have called at 8 on the dot, I have been stuck in a queue for 30 minutes. I have then been told that they have no appointments left, with the phone abruptly been hung up on me. When I raised this issue the last time I called, I was advised to go to the hospital if the problem was so urgent. It almost feels as if I am to diagnose the severity of the issue itself and determine where to go. If I go to a pharmacy, they advise go to my GP. If I call the nonemergency number, they advise it is for my GP. It is not a life- debilitating injury, so is not appropriate for the hospital. It is for a GP to assess and determine the required course of action. I work full time, shift work. I actively avoid going to the GP and haven't used the system much my entire life. When I attempt to use it, I am unable to do so it seems. Quite simply, I am unable to speak to a medical professional and sadly it does not seem I am alone in this.
Visited September 2023
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager
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Review titled Ongoing poor access to care
by eaterhy86 - Posted on 12 June 2023
When is someone going to review what is happening at Cape Hill Medical Centre? - It is nearly impossible to speak to a doctor let alone see one - no appointments available online despite the fact that other practices are doing so - more patients being registered despite the practice not being able to offer appointments for those already registered - when being told to make an appointment with a health care professional this isn’t facilitated -no provision made for follow up appointments with a health care professional when consulting them over a particular issue, so there is no continuity of care (this is despite what it says on the website). No ability to make appointments in advance (despite what it says on the website). - follow up appointments that are supposed to be booked don’t actually happen, so it’s not worth the hassle of pursuing - no medication reviews done These are some of the issues that I have experienced over the past year that have caused considerable barriers to accessing healthcare. I need to rearrange an appointment that I was asked to make that has been cancelled. Unfortunately I find the current system doesn’t enable me to do so without a great deal of effort on my part. I’m sure the healthcare professionals at this practice do care about their patients, but getting access to healthcare feels like a lottery.
Visited June 2023
Provided by Care opinion
Review titled Cape Hill Medical Centre
Replied on 03 July 2024
Dear Patient Thank you for your feedback and I am sorry you have not received the high standard of service you expect from us. Please do call the surgery and ask to either speak to me or ask for a meeting with me to discuss further Yous sincerely Andrea Brydon, Practice Manager