Canterbury Medical Practice
Bridge Health Centre, Patrixbourne Road, Bridge, Canterbury, Kent, CT4 5BLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Kiran - Posted on 13 September 2024
Absolutely disgusted at this surgery. The same surgery I was registered to as a child myself and now to see how they handle young patients is ridiculous. My sister tried to make a doctor’s appointment for her daughter (under 2 years old) who is very unwell, but all they offered was a telephone call. If a baby is very unwell, a telephone consultation is not appropriate. I don’t know any other medical centre that would not offer an in person appointment. Surely you have a block of in-person appointments saved each day for emergencies and a baby being very unwell is most definitely fitting in that scenario. Do better. Improve your services and actually serve your patients appropriately. No excuse for this. So many good doctors have left this practise and I can understand why! Ridiculous and disappointing.
Visited September 2024
Review titled Canterbury Medical Practice
Replied on 16 September 2024
Thank you for bringing your concerns to our attention. We are sorry to hear that your recent experience did not meet your expectations. To ensure we can thoroughly investigate the matter and address your concerns appropriately, we kindly ask that you submit a formal complaint through our website. This will allow us to review the situation in detail and provide you with a considered response. We value your feedback as it helps us improve our services, and we look forward to resolving this matter for you.
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Review titled Online Consultation & Appointment
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
Submitted an online consultation which was responded to same day and resulted in an appointment being booked for me. Fantastic and efficient service, thank you.
Visited March 2023
Review titled Canterbury Medical Practice
Replied on 16 September 2024
We are continuously striving to improve our services, particularly in terms of accessibility, so we greatly appreciate you taking the time to share your positive feedback on your recent experience.
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Review titled Restricted Access
Rated 2 stars out of 5
by Sam Bean - Posted on 07 March 2023
I think you are restricting peoples access & right to care if certain appointments & services are restricted to only one practice, especially if there is the additional issues with transport. You will find people less willing to access support with these restrictions causing people to suffer, their condition to worsen, to miss important health checks leading to them to eventually requiring possible hospital treatment snailing up the system unnecessarily when they could have be treated quickly at their medical practice if they were more flexible.
Visited March 2023
Canterbury Medical Practice has not yet replied.
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Review titled Practice Website
Rated 3 stars out of 5
by Gina - Posted on 01 February 2023
I was looking for up to date news about the practice . It appears that the latest Liaison Newsletter available is Winter 2021. Can this be correct? I understand it might be delayed, but a short message explaining why would be helpful.
Visited February 2023
Review titled Canterbury Medical Practice
Replied on 08 February 2023
Thank you Gina for your comment regarding the website. The website is currently going through a review (which takes time) and the plan is to recommence the patient newsletters as soon as possible to keep our patients updated.
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Review titled Brilliant
Rated 5 stars out of 5
by June lee - Posted on 23 October 2022
Excellent service from physiotherapists at Bridge Medical Centre recently Need to mention also polite professional and helpful reception staff always Thank you very much
Visited October 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Thank you for taking the time to provide this feedback which will be passed across to the teams involved.
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Review titled Keeping up to date
Rated 3 stars out of 5
by Stephen Hardman - Posted on 21 September 2022
Having each received text invitations from the NHS I rang our practice yesterday to arrange Covid booster and yearly flu vaccinations for myself and my wife. My wife is over 75. I am just under 75. I was aware that Covid boosters were at first being offered to the over 75s, so before ringing the practice I checked the NHS on line to make sure I was eligible for a Covid booster. I was, as the NHS had lowered the age band to 65 a week previously. I deliberately didn`t ring early as it was a non- urgent request. I rang about noon, to be told I was 29 in the queue. I held for 5 minutes which got me down to 26, so I requested ring back. They telephoned back about 50 minutes later. These times are approximate. The person I spoke to would not give me an appointment, insisting that I had to be 75 for a covid booster. She was very pleasant, but according to the practice directives I was not ticking the right boxes. I insisted, and explained all the above. She asked me to hold. After a long wait she came back, having found out that I was eligible. She made the appointment. This is just a minor irritation, having wasted about 30 minutes on the phone in getting through and speaking, but it is also a worrying example of no proper liaison between the NHS and their GP practices, and/or inefficient training at the practice. Having been a patient of this practice for about 18 years I can vouch for a history of kind, efficient and caring service, but since lockdown it seems that systems are now in place that make it much harder to both see a doctor or deal with a problem, and particularly in having continuity of care from one particular doctor. This, in my view, is a very retrograde step. My father was a GP, so I grew up in a doctor`s house. Even then, with the NHS in its infancy, it was a busy practice, with huge surgeries and many at home visits. Somehow the practice managed to give a personal service. I`m sure there are many differences today, so harking back to the 1950s, 60s and 70s is of limited value, but I suspect much of the attraction in the fictional "Meet the midwife" is a nostalgic look back at how it used to be. So this is my request that someone (a practice manager?) keeps on top of changing regulations and keeps the staff up to date, and that normal pre-Covid service is resumed as soon as possible. And finally, the recorded telephone announcement when one rings in, is now out out date and inappropriate, and needs redoing.
Visited September 2022
Review titled Canterbury Medical Practice
Replied on 06 December 2022
Apologies for the delay in responding but this has been due to a change in practice management and enabling access for the new manager. Thank you for the review placed and highlighting some concerns and thoughts. Regarding the covid vaccination programme, as you may be aware it is a busy practice and also the covid vaccine programme is quite a huge number of patients involved. To ensure we capture everyone that is eligible we have to work in sections and used age as a margin. This may have caused confusion, so we apologise for this. Regarding the telephone we are currently working with our telephone provider to improve the service for our patients, we have introduced a call back facility to limit the amount of time you wait in the queue "holding on" which has had positive feedback. We continue to work with our telephone provider.