Buxted Medical Centre
Framfield Road, Buxted, Uckfield, East Sussex, TN22 5FDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling service
Rated 1 star out of 5
by Anonymous - Posted on 12 July 2024
Repeated efforts to try and book appointments for myself and my husband over past two weeks. Logging on between 08.00 -08.10 not been able to get an appointment. Did manage to complete a form over two weeks ago and have not yet had a response. Had bloods taken which showed out of range concerns over a month ago. Not heard anything from the practice. Am looking at moving but they are the only practice in this area.
Visited July 2024
Buxted Medical Centre has not yet replied.
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 10 July 2024
I have tried for the last week to make an appointment using the online form, every time I log in it tells me it’s closed due to the number of requests. I travel to work at 8am very difficult to be online whilst driving I logged on at 08.20 this morning and already closed. I phoned to be told it had opened at 8am and closed at 8.15. Advised that appointments may open back up and to keep checking .. at this rate you need a crystal ball to predict when to log on and be able to book. It is appalling 1 week on and still no appointment. In addition they said I could ring back in an hour to see if they have any appointments and the receptionist would fill a form in on my behalf but the hold times on the phone is still ridiculous with no guarantees of an appointment. I would speculate that the online booking system reducing phone calls has failed miserably.
Visited July 2024
Buxted Medical Centre has not yet replied.
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Review titled Good customer service
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
Had a very good experience with one of the young receptionist, including a phone call to complete the task. Very impressed
Visited July 2024
Buxted Medical Centre has not yet replied.
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Review titled If you weren't desperate before, you will be
Rated 1 star out of 5
by Christine - Posted on 19 June 2024
I am not a frequent flyer with the surgery so didn't fully realise, despite the conversations I hear in the media, just how broken GP surgeries seem to be. Smashed to smithereens I would say, at least as far as Buxted is concerned. I have a skin lesion that others have told me needs looking at (one of whom was a doctor) and so I naively tried to make contact with the surgery, to find they have a new triage computer booking system. This would be fine if I wasn't on the commute to work when the system opened and by the time I was able to try to log on (9.30 am) the system was no longer taking forms due to high demand! On 3 successive days! Eventually, after a 50 minute wait, and an entire free lesson, I managed to speak to a receptionist on the phone. After explaining the difficulties of being a teacher who can't sit at a phone trying to make an appointment all morning, the receptionist asked if there was anyone who could log on to the system on my behalf (there isn't) and finally whether I could phone the surgery from my car on the journey, so that they could fill in the online form for me! Words almost fail me. After expressing my concern about the potential of having a malignant growth that would never be appraised by a doctor, I was sent a questionnaire and asked for a photo. The following day I received a message from the doctor saying that it is benign and advising me to keep an eye on it in case anything changes. It is on my back, so unlikely I can. Last night my doctor friend told me that it is most definitely not what I was told it was and showed me an image of what this condition would actually look like. I don't think it is the same thing either. It looks very like something nastier to me. However, even if it is nothing to worry about, I have been told that it is bad practice to diagnose a skin condition from a photo, especially as there was no indication of size (I wasn't asked) and that I should have been seen by a doctor just in case. Last night I registered with another practice in the area, that I hope will be easier to access and provide a better experience. They certainly can't be any worse...
Visited June 2024
Buxted Medical Centre has not yet replied.
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Review titled Great fast digital services
Rated 5 stars out of 5
by andy mitchell - Posted on 12 June 2024
I have just use the new digital Service to book an appointment with the surgery. I was initially extremely sceptical of the change. I’ve always liked to talk to people but when I filled the form in, I received a phone call from the surgery within 25 minutes. This really surprised me because on the format said contact would be within one day so within 25 minutes I was called by the surgery and now I have an appointment to go there this morning. I must admit my initial scepticism has completely disappeared and I am super impressed about the ease and speed of the new service so if you have not tried it or you are sceptical, please try have an open mind. It is definitely an improvement .
Visited June 2024
Review titled Buxted Medical Centre
Replied on 17 June 2024
Thank you so much for taking the time to feedback about your experience regarding our new way of working. We can fully understand why people who haven't yet used the system may be skeptical about it's use and ease. We are so pleased that your view has changed from one of 'skepticism' to 'impressed recipient'! We will share your comments with the team. Thank you
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Review titled Inadequate medical practice
Rated 1 star out of 5
by clarissa fabre - Posted on 11 June 2024
Tried new booking system (filling in form). Told that too many forms had been submitted that day, and try again at 8am the following day. Useless system, and worse than using a telephone. Needed to see doctor for urgent referral. Impossible to get a doctor face-to-face app't. I don't want to see a pharmacist or a paramedic. This was the last straw after months of inadequate care. I have now changed to another local practice and could not believe the amazing service I received. Buxted needs more receptionists to deal with the morning deluge of patients, they should deal with calls more quickly and efficiently, and they need more doctor app'ts. I could cry at the appalling service.
Visited June 2024
Review titled Buxted Medical Centre
Replied on 12 June 2024
We are really sorry to hear you have experienced difficulties with our new system. It is the case that after the initial number of medical forms are completed by patients that the service may be temporarily suspended, this allows us time to allocate patients the care they need with the most suitable clinician. This will usually be done according to clinical need rather than personal preference so that we can use our appointments in the most efficient way. We do understand that some people’s preference will always be to see a doctor. Bar three days since 22 April when we launched the new system, we have been able to re-release forms later in the morning or early in the afternoon as we have been able to service the patients who had submitted forms, allowing us to then assist others and open up our medical forms again. For example on Monday 10 June we still had medical forms which patients were able to complete online until just before 9am, before the service was temporarily suspended, and then re-opened several times again later that morning before closing the system for the day at 11.45am once we knew we were not able to see any more patients that day due to existing cases. Today for example, we are still accepting medical requests (having had some small pauses to re-assess and re-allocate workload) and at the time of writing this reply it is 1.30pm on a Wednesday. We are pleased to advise that the number of callers have dramatically reduced, since 22 April as have waiting times on the phone for patients, improving access for patients who are unable to use technology. This morning the highest number of callers we have had in our queue was 16 and this was between 8am and 9am, under our previous system this could have been up to 80. A reduction in our inbound phone calls has meant that at several times throughout the day our reception team are able to undertake outbound calls inviting patients whom do not have mobile numbers in for chronic disease reviews. Under our previous system, this was a very difficult task to achieve regularly, due to the relentless number of inbound calls. Overall the feedback we have heard from patients, except for a small minority is that they much prefer the new system. We are very sorry that in your case you have not encountered the same experience. It is a shame that we were not able to have a discussion with you before you left the surgery, or review, so that we could review your experience to identify if there were any specific problems on the days you mentioned trying to reach us. We would still welcome the opportunity for a discussion if you would like. Kind regards
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Review titled Amazing new system. Triage works!
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
I had had Covid and high fever for 8 days and was worried that it could be something else underlying that needed urgent treatment. I completed the forms online and within thirty minutes I had been contacted by Buxted Medical Centre staff and an appointment that afternoon arranged with a GP. That afternoon, only five minutes after the arranged appointment time the GP telephone. Medications were prescribed, and due to not being able to get to the surgery or pharmacy due to Covid, they even delivered the medication that evening. Amazing service, yet again! They have never let my self or my family down. I don’t think the staff at Buxted Medical Centre get enough thanks for all they do. Too many people seem to have unreasonable, unrealistic expectations to the service they should receive and then throw a tantrum, and be rude to staff or write bad reviews out of spite. The local population is growing exponentially and no increase in funding for existing services. Keep up the good work Buxted, East Hoathly and Horam Medical Centre.
Visited June 2024
Review titled Buxted Medical Centre
Replied on 17 June 2024
Thank you very much for taking the time to provide feedback. We are really pleased that you found our new way of working such a positive experience. Thank you for your kind comments about the level of service you and your family receive from us, we will be sure to share these comments with our team.
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Review titled New system
Rated 3 stars out of 5
by MS S E Hughes - Posted on 04 June 2024
I have now tried for six morni gs running g to access the form via the yellow box to no avail. Each time it tells me it is not accessible and to try after 12 or the next day. I need to talk to a doctor about reducing antidepressants which I do not want to do without advice. I am very frustrated by the new system.
Visited June 2024
Review titled Buxted Medical Centre
Replied on 17 June 2024
We are really sorry to hear you have experienced difficulties with our new system. It is the case that after the initial number of medical forms are completed by patients that the service may be temporarily suspended, this allows us time to allocate patients the care they need with the most suitable clinician. Bar three days since 22 April when we launched the new system, we have been able to re-release forms later in the morning or early in the afternoon as we have been able to service the patients who had submitted forms, allowing us to then assist others and open up our medical forms again. We hope that you've received the help that you need now, but please get in touch with us directly if you have not.
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Review titled Terrible booking system
Rated 1 star out of 5
by Anonymous - Posted on 28 May 2024
I Received a text telling me that I need to book an appointment at the surgery and gave me a link to book on line, however after a week of trying the link is always temporarily closed and try again next day at 8am. This morning at 8am and every 5 minutes for an hour you get the same message. Buxted medical centre already know why I need an appointment as they requested it, so why do I need to fill in an on line form are they really that in unintelligent!!!
Visited May 2024
Review titled Buxted Medical Centre
Replied on 17 June 2024
We are really sorry to hear you have experienced difficulties with our new system. It is the case that after the initial number of medical forms are completed by patients that the service may be temporarily suspended, this allows us time to allocate patients the care they need with the most suitable clinician. Bar three days since 22 April when we launched the new system, we have been able to re-release forms later in the morning or early in the afternoon as we have been able to service the patients who had submitted forms, allowing us to then assist others and open up our medical forms again. The reason why patients are asked to confirm the reason for their appointment is so that it speeds up the process of handling the patient's request. For example, for patients in your scenario, it would be really helpful if you wrote "have been requested to make a follow up appointment with Dr X". Your query would then be dealt with by an admin member of our triage team rather than by a clinician, allowing our clinicians to focus on the queries that require clinical decision making. Provide a summary of the problem, also means that some queries can be forwarded directly to the relevant team members, rather than a member of the team having to open, read and review patients notes to try and work out what a patient needs. We appreciate writing a reason on the medical form, does result in patient's spending a little more time when filling in their form for completion, and we thank patients for their assistance in doing this. We hope the above explains a bit more about our processes, and once again, we are sorry that on the occasions you tried to complete a medical request, the service was paused.
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Review titled Great new system
Rated 5 stars out of 5
by Polly - Posted on 01 May 2024
I used the new computerised system for making a non urgent appointment with the GP. It was simple to use and I could do it in my own time so there was no stress. I received a text reply a couple of hours later with a date for my appointment - it was as simple as that. I used the system again the following day for a medication query and got a very helpful reply even more quickly. Based on these experiences I think the new system is excellent!
Visited April 2024
Review titled Buxted Medical Centre
Replied on 17 June 2024
Thank you very much for taking the time to provide feedback. We are really pleased that you found our new system worked well for you