Bursted Wood Surgery
219 Erith Road, Bexleyheath, DA7 6HZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disgraceful practice
Rated 1 star out of 5
by Bowen - Posted on 05 November 2024
This practice used to be good. Now it’s a sham. It seems the only time you can get a non urgent appointment is 8am on a Monday morning because “the books are closed” you are told to call or visit the surgery, then you hang on for a ridiculous length of time. My husbands appointment was booked for 1pm today, we sat for 40 minutes in a waiting room with just 1 other patient . After 35 minutes the receptionist said the GP was on his way from another surgery. The GP said he was not due to start work till 2pm so why not make an appointment then! The receptionists are unprofessional and certainly not approachable, they sat back chatting about texting while 2 people were standing at the desk, finally they did their job! I have unfortunately had dealings with the surgery over the last couple of months and quite frankly dread it and leave there feeling worse. All said and done I have to say the GP was very good so I’m thankful for that. Just go back to making appointments when they’re needed, ie open the books permanently! I’m sure there will be a good excuse why this can’t be done.
Visited November 2024
Bursted Wood Surgery has not yet replied.
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Review titled No GP
Rated 3 stars out of 5
by Anonymous - Posted on 10 August 2024
We booked two appointments, one to have our newborn seen and another for myself. On both occassions I asked to see a GP. We went in and actually thought we were speaking to a GP. On my second visit I had the same person and enquired whether or not they were a GP to be told that they were a physician. I am now wondering if the practice is being run without a GP and why we weren't told that we were not being seen by a GP.
Visited August 2024
Review titled Bursted Wood Surgery
Replied on 21 August 2024
Thank you for your comments. You have picked up your concerns with the Practice directly and our Practice Manager will be liaising with you. Clearly we have General Practitioners, please be reassured by this.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
My mum was in extreme pain and couldn't walk. The practice rang within the hour from the eConsult. They provided a prescription for painkillers and made a referral for a district nurse to come and do a blood test. They said that they might not get the referral until after the Easter weekend but they attended to my mums address about two hours after speaking to the surgery! Very helpful, thank you!
Visited March 2024
Bursted Wood Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Ted Hatfull - Posted on 30 January 2024
The lady doctor I saw, was extremely caring, and spoke with a considerate attitude. She was able to put my mind at rest, with a referral to ENT. I know I am in the best hands!!
Visited January 2024
Bursted Wood Surgery has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anita w - Posted on 15 July 2023
My elderly parents are patients with this practice whenever I contact them re appts letter blood tests etc which is often the reception staff are all so helpful and all medical staff from Gp to nurses are so patient and kind .thank you all
Visited July 2023
Bursted Wood Surgery has not yet replied.
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Review titled Hiding behind technology ?
Rated 2 stars out of 5
by Anonymous - Posted on 16 May 2023
I have been a patient of Burstead Wood surgery for many years, but post Covid things seem to be very different. A system seems to have been designed to actually prevent you getting medical help. I had a question about the side effects of a medication I had been given. On phoning the surgery , I was told I would have to complete the on line e consultation form so this could be reviewed before any appointment could be arranged. So I set about logging on the my NHS account and completing the required set of questions ( none of which where relevant to my problem or question) After doing this twice ( the first time the system crashed) I got to the end of the form , and a big orange banner appeared saying that my condition could not be dealt with by this process, and I should seek medical help ! It then gives you a tab to close the form . I was under the illusion that this was the entire purpose of this was to access medical help ? It then tells you to phone 111 or go to A & E. So next ,I phoned 111, and went through the same set of tick box questions as the form . This in all took about an hour ( got to say the call centre person at 111 was fine). However at the end of the day, they determined they could not advise me what action to take and they would have to phone Burstead Wood. A miracle occurred , and I was given an appointment the same day to see a doctor, despite being told that no appointments were available during my previous calls. My question was answered after a brief conversation with the doctor. We all know the NHS is under pressure, but the amount of time and resources which was wasted by going round in circles is ridiculous. The process seems designed to actually stop or put patients off seeking help. I am used to using online services via a mobile, I don’t know how elderly or people who are not used to online systems would cope. This practice needs to review how it provides access to medical services, and apply some logic to cases, rather than waste time filling in online forms that don’t work.
Visited May 2023
Review titled Bursted Wood Surgery
Replied on 18 May 2023
We do apologise for your recent experience with Bursted Wood Surgery . we would be grateful if you would write to the Practice Manager to make yourself known to us so that we can investigate this further.
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Review titled Appalling
Rated 1 star out of 5
by Arthur Harbard - Posted on 06 April 2023
Appointment 40 minutes late, Doctor failed to send prescription to chemist, wait 45 minutes on phone when number 1 in queue. Surgery don't open emails, even though they asked for them. Surgery don't answer e-consultant requests. This Surgery is beyond a joke!!!!
Visited March 2023
Review titled Bursted Wood Surgery
Replied on 18 May 2023
We do apologise for your recent experience with Bursted Wood Surgery .We have looked into your review and can assure you that your e consult was responded to the same day as it was submitted ( we do have 48 working hours to respond ) and your emails were opened and answered in a timely manner. Unfortunately we do experience a high volume of calls at certain times of the day and reception try their upmost to answer them as soon as they can. We have introduced a call back function on our phones so patients do not have to wait in a queue. If you have any other issues with the surgery we would be grateful if you could please put them in writing to the practice manager so we can investigate them further .Thankyou
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Review titled Wouldn’t recommend
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
I have been with this practice since it opened many years ago & it was excellent, the doctors and staff were very helpful. Now this practice is beyond a joke - can never get an appointment, couldn’t get an appointment for my 2 year old for a week!! Do online consultation, get email back to say if not heard by ….. contact surgery - don’t hear back, wait over an hour to get through to be told “oh that’s just an automated reply”. No point even trying to contact this practice, might as well go to Urgent Care & sit in there for 3+ hours, at least you get seen. If you do go to the surgery there are never any patients waiting, receptionists sitting chatting to each other & loads of staff sitting about in the office. This used to be a brilliant surgery
Visited March 2023
Review titled Bursted Wood Surgery
Replied on 08 March 2023
Thankyou for leaving your review, we welcome all reviews good and bad ,in order for me to be able to look into your review I will need further details from you. Please contact the surgery or send an email with your details for attention of the Practice manager so we can discuss you review in more detail . Thankyou
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Review titled Used to be great
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
They used to be brilliant with daily walk in hour to see the GP for urgent needs but now you’re lucky if you get anything within a week and for things that need immediate attention that’s just no good! Basically, impossible to see/speak to GPs in a reasonable timeframe
Visited February 2023
Review titled Bursted Wood Surgery
Replied on 18 May 2023
We do apologise for your recent experience with Bursted Wood Surgery . If you are still experiencing issues with the surgery we would be grateful if you would write to the Practice Manager to make yourself known to us so that we can investigate this further .
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Review titled One of the best
Rated 5 stars out of 5
by Anonymous - Posted on 16 February 2023
Been with them for 2 years since retiring back to the area. They are very good on every level I have found. Appointments, efficient, professional and above all else friendly. The reception staff are lovely as are the doctors, nurses and paramedics. Very thorough every time I have had cause to visit. Phone consultations if needed again thorough and reassuring. I've had a few doctors surgeries over the years and Bursted Woods is easily in my top two surgeries.
Visited February 2023
Review titled Bursted Wood Surgery
Replied on 17 February 2023
It is always nice to receive positive feedback as a reflection of the hard work the staff do to provide the best possible service for our patients. We pride ourselves in providing a friendly and welcoming surgery we hope you continue to have a good experience at our surgery. We would like to thank you for taking the time to post your lovely comment ,we will pass it on to our team. Practice Manager