Burnley Practice
Robson Avenue, Willesden, London, Greater London, NW10 3RYContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Burnley Practice.
Reviews
-
Review titled Great practice
Rated 5 stars out of 5
by Franca pugliesi - Posted on 07 June 2024
I received very good service and was satisfied. thanks. every time I go to the GP. I never encounter problems. everything is resolved.
Visited June 2024
Review titled Burnley Practice
Replied on 08 August 2024
Thank you for your kind words! We’re delighted to hear that you consistently receive good service and that your concerns are always resolved. If you ever need further assistance or have any additional feedback, please feel free to reach out. We’re here to help and appreciate your continued trust in our practice.
-
Review titled Good service practice
Rated 5 stars out of 5
by Adel - Posted on 09 June 2024
Very good duff, and helpful doctors They treat everyone with respect and very treatment. I have been to Burnley medical centre last week,and the doctors help me a lot, and prescribed a pain killer for my back pain, and chest infection. I am extremely happy with the help I received. Thanks
Visited June 2024
Review titled Burnley Practice
Replied on 08 August 2024
Thank you so much for your positive feedback! We’re thrilled to hear that your experience with us was friendly, speedy, and efficient. It’s wonderful to know that your appointment, prescription, and follow-up were handled promptly. If you need any further assistance or have any additional feedback, please don’t hesitate to reach out. We’re here to help and look forward to continuing to provide you with excellent care.
-
Review titled Very Efficient
Rated 5 stars out of 5
by Conrad - Posted on 18 April 2024
I called at 9am asking for an appointment, was given one for 1pm that day, seen exactly on time, subsequently given a prescription and a physio appointment for two days later. Friendly, speedy and efficient. Can't fault at all.
Visited April 2024
Review titled Burnley Practice
Replied on 08 August 2024
Thank you so much for your positive feedback! We’re thrilled to hear that your experience with us was friendly, speedy, and efficient. It’s great to know that your appointment, prescription, and follow-up were handled promptly. If you need any further assistance or have any additional feedback, please don’t hesitate to reach out. We’re here to help and look forward to continuing to provide you with excellent care.
-
Review titled Horrible practice
Rated 1 star out of 5
by Epitacio Silva Junior - Posted on 30 April 2023
I have just changed practice because this one is just awful, after waiting hours for a Dr to call me it was a pharmacist that called me and after almost an hour interview she promised that I would get some medicine prescription on the same day, after 3 days I am here still waiting and never heard from them again. I am still suffering because can't get treated, this is just one of the reasons I am out of there for good.
Visited April 2023
Review titled Burnley Practice
Replied on 08 August 2024
I’m very sorry to hear about the delays and lack of follow-up you experienced with our practice. It’s unacceptable that you had to wait so long for a call and that you have not yet received the prescription you were promised. We understand how critical it is to get timely and appropriate treatment, and we regret that we fell short in this instance. Your feedback is important, and we will investigate this issue to prevent similar situations in the future. If you would like to discuss this further or if there’s anything we can do to address your situation, please contact us directly. We appreciate you bringing this to our attention and apologize for the distress caused.
-
Review titled Catastrophic
Rated 1 star out of 5
by Anonymous - Posted on 13 March 2023
- no continuation: different doctor for every appointment - no appointments: no chance of seeing a doctor even for urgent problems - staff seem overworked and are often dismissive and very unfriendly
Visited March 2023
Review titled Burnley Practice
Replied on 08 August 2024
I’m very sorry to hear about the difficulties you’ve faced with our service. It’s unacceptable that you’ve experienced a lack of continuity with different doctors at each appointment and that you’ve had trouble securing an appointment, even for urgent issues. We also regret that you found our staff to be dismissive and unfriendly. This is not the level of service we strive for, and we are addressing these concerns to improve our patient experience. Your feedback is crucial in helping us understand where we need to improve. Please contact us directly so we can discuss your concerns further and work towards a resolution. Thank you for bringing these issues to our attention.
-
Review titled Burnley Practice
Rated 1 star out of 5
by Joao Madeira - Posted on 09 July 2023
Very bad. Appalling. My screening is done by the receptionist who transmits my health problem to the doctor, it is up to the health professional, even not knowing the extent of the problem, to attend to me or not and this "diagnosis" is transmitted by the receptionist!
Visited December 2022
Review titled Burnley Practice
Replied on 08 August 2024
I’m truly sorry to hear about your experience with our screening process. It’s unacceptable that you felt your health concerns were handled inappropriately and that a receptionist was involved in your initial assessment. We are committed to ensuring that all patient concerns are addressed directly by qualified healthcare professionals, and I apologize for any confusion or distress caused by the process you described. We will review and address this issue to improve how we manage patient screenings and ensure that all health concerns are handled appropriately by our medical staff. If you’d like to discuss your experience further or need immediate assistance, please contact us directly. Thank you for bringing this to our attention.
-
Review titled rubbish and useless
Rated 1 star out of 5
by Anonymous - Posted on 17 November 2022
i was first told i was diabetic then told i wasnt .Told i have prediabet .Today i was asked tocall about my prediabetic annual ytest which i did yesterday and for the lady to say to me that nothing was mentionned about prediabet in the results when the whole world told me i was diabetic. If you wanna die use that practise. Moreover i have been trying to get an appointment for almost a year ,they always come up with stories they never gave me an appointment .Even this morning i tried ,they have refused to give me an appointment.
Visited September 2022
Review titled Burnley Practice
Replied on 08 August 2024
I’m very sorry to hear about the confusion and frustration you’ve experienced with your diagnosis and appointment bookings. It’s concerning to hear about the inconsistencies in your medical information and the difficulties you’ve faced in securing an appointment. We understand how critical it is to have accurate information and reliable access to care, and we deeply regret that we’ve not met these expectations. Your experience is not reflective of the standard of care we strive to provide. Please contact us directly so we can urgently address these issues and ensure you receive the clarity and assistance you need. Your feedback is important, and we are committed to resolving these matters and improving our service. Thank you for bringing this to our attention.