Burnham Medical Centre
Love Lane, Burnham-on-Sea, Somerset, TA8 1EUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled A lost practice
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
The whole system is bad. Tried ringing, put into a queue (always 6th in line)and get cut off when down to second, so I make a special trip to speak to the receptionist. I'm told I have to use the website. I find the website, log in and request to see someone. Nobody could be bothered to give a response. Tried to get back on the site to ask again and can't get back in. I've had a problem which got worse, taken into hospital for a week been out for about 3 weeks, still not seen a GP and have had zero interest from the centre.
Visited July 2023
Review titled Burnham Medical Centre
Replied on 01 August 2023
Thank you for your comments and I am sorry hear of your negative experience with the Medical Centre. Unfortunately, as you have posted this anonymously, I am unable to help further. If you would like more assistance, please contact us with your details at somicb.enquiries-burnhammc@nhs.net. Many thanks Joanna Everett Quality & Complaints Manager
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Review titled Excellent reception staff
Rated 5 stars out of 5
by J. Winn - Posted on 25 July 2023
Yesterday, they were so patient and friendly and efficient on the phone, twice. Even though my query was far from straightforward. I also find it much easier using the Ask My GP service, far less fraught
Visited July 2023
Review titled Burnham Medical Centre
Replied on 25 July 2023
Dear patient Sorry I can't respond to you personally, as there is not enough detail in your name for me to identify you. However, I would like to thank you for taking the time to provide us with such positive feedback. It is really encouraging to hear that your experience with us, was one we would like to provide all our patients and are working very hard to do so. I am also pleased that you found Ask My GP, less stressful than our previous options. Once again thank you for your comments Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Under pressure but trying hard
Rated 4 stars out of 5
by June Day - Posted on 30 June 2023
I have had a need to use askmygp three times in the past two months. Each time I have have a response in an acceptable time. I put a request on 28th had a call back at 5:30 and saw a medic at 9:45 the next day. Shame I cannot name him because he was attentive, compassionate and had a lovey manner about him. The receptionists have been very helpful with our family when we have made enquires, even calling us back to update us. They are under extreme pressure and it won’t stop whilst all the house building is going on unless they can get more GPS
Visited June 2023
Review titled Burnham Medical Centre
Replied on 05 July 2023
Dear Mrs Day Thank you for taking the time to share your experience. It is much appreciated when patients recognise not only the pressures we are facing at the surgery, but also when you have been dealt with in a friendly, professional and empathetic way. We still have a way to go, to provide the level of service we would like for all our patients, but things are definitely improving. Thank you once again Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Disappointed
Rated 2 stars out of 5
by Mrs Karen Houston - Posted on 27 June 2023
I used ask my GP to order a prescription for my painful bowel disease I had a message to say it had been dealt with The following day I called the pharmacy they said they had no prescription for me I called the surgery and 20 minutes later to be told it hasn't gone through and to call back at 5.30 if I hadn't had a message. I called again but no reply so I gave up. Another night of pain and no prescription so I'll need to try all over again from work!!! So much for paying NI for over 40 years.
Visited June 2023
Review titled Burnham Medical Centre
Replied on 28 June 2023
Dear Mrs Houston Thank you for bringing this to my attention. I acknowledge whilst your request was actioned on the same day, the Doctor failed to authorise it, which was an oversight. I am sorry for this delay and any additional distress this has caused. I confirm this has now been completed and can be collected from your normal pharmacy. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Day 3 still no action
Rated 1 star out of 5
by Mike Lacey - Posted on 01 June 2023
Hal way through day three, still no call back or contact from surgery. Spent 30 minutes in telephone queue yesterday pm and managed to move from position 30 in the queue right down to position 24 but then needed to do some work so eeded to hang up. Tried again today and am currently number 6 in queue despite waiting 20 minutes so far. When oh when will this ever get better?
Visited June 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Dear Mr Lacey I am sorry you've been having difficulties in contacting the surgery. I have checked our phone records and cannot trace you either talking to us, requesting a call back or raising a request on Ask My GP. If I could ask you contact our enquiries mailbox somicb.enquiries-burnhammc, we can investigate this further and get this resolved for you. Kind regards Quality & Complaints Manager
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Review titled No service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Haven't been seen within 6+ days of raising an 'AskmyGP' request only to be told I'll be contacted. Shockingly abysmal service, although staff were polite and friendly on the phone, even though they couldn't help me.
Visited June 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Good morning I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
I phoned for an appointment on May 26th and was told they had all arrangements had gone and to call again on May 30th which I did only to be told I would receive a call from the Doctor in a couple of days. Still waiting for a call today June 2nd.
Visited May 2023
Review titled Burnham Medical Centre
Replied on 14 June 2023
Good morning I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled Ask my gp if only I could !
Rated 1 star out of 5
by Annette Hooper - Posted on 03 July 2023
I contacted ask my gp through surgery as could make it work on line, that was 29th May, up to now no appointment ? I have rang x 2 and went to surgery x2 regarding this, last time today at Berrow , I have been down graded apparently to routine, in needing to discuss heart echocardiogram, which gp has looked at and deemed it normal, which is worrying as was informed at time of echo,of problem and advised my gp would follow up with me, and can clearly see on patient access that I have 2 heart valve problems, and would really like to discuss this as very worrying, what's happening with this practice?
Visited May 2023
Review titled Burnham Medical Centre
Replied on 05 July 2023
Dear Mrs Hooper Thank you for your comments and I am sorry there was a delay in us responding to you. The aim is we make contact with our patients within 72 hours. This may not be to provide an appointment, but to give them an update. I can confirm all our requests are triaged by a Clinician on day 1, and most urgent conditions are contacted the same day. The others are prioritised, based on a clinical need. So whilst I understand the delays are frustrating, this is a much safer approach for our patients and more effective than asking you to call back tomorrow. Kind regards Joanna Everett Quality & Complaints Manager
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Review titled Adverse reaction to post surgery medication-No Doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
Spoke with reception on two occasions 24 hours apart and no doctor available, contacted NHS England to get doctor to respond. I believe that the situation is untenable. Avoid
Visited April 2023
Review titled Burnham Medical Centre
Replied on 27 April 2023
Good afternoon I am sorry to hear about your recent experience with Burnham & Berrow Medical Centre. Unfortunately, we are not able to help you as there are no details. If you would like to email us on somicb.enquiries-burnhammc@nhs.net, we would be happy to investigate and provide you with a response. Kind regards Quality & Complaints Manager
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
After being reminded I had to make an appointment for a follow up with the doctor who requested the follow up, i phoned the surgery to make an appointment knowing I wouldn’t get to see this doctor and I was proven right, I could not get an appointment even though this doctor requested this and it’s on my records. I was told in an aggressive way that I shouldn’t have been given this advice, first of all it wasn’t advice, I was reminded to do this. I was told I could see another doctor, now why would I see another doctor when The doctor who originally dealt with my health problems, of which a hospital visit was needed requested the follow up with him. I then asked when would this doctor be available, It was suggested I phone in a few weeks. I found the receptionist rude, aggressive in her reply. There seems to be no compassion. I know I’m not the only one. There’s more receptionists than any other member of staff and the majority seem to walk around with nothing to do. I was sat in the waiting room yesterday with a clear sight behind the main reception and there was a girl on her mobile, I mean come on. Maybe you should have no mobiles during working hours. The surgery is just a joke.
Visited March 2023
Review titled Burnham Medical Centre
Replied on 15 March 2023
Dear Patient I am sorry for your experience with Burnham & Berrow Medical Centre. I can confirm we are working very hard to improve the situation with regards to our appointments and am pleased to say in April we will be launching 'askmyGP', which will help to reduce the need to call or visit the surgery for an appointment. Unfortunately, I am not able to deal with your review personally as you are shown as anonymous, if you would like to contact our enquiries mailbox somicb.enquiries-burnhammc@nhs.net with your details, I will happily look in to this for you. Kind regards Quality & Complaints Manager