Brooklands Medical Practice
594 Altrincham Road, Wythenshawe, Manchester, Greater Manchester, M23 9JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Telephone call
Rated 1 star out of 5
by Anonymous - Posted on 24 September 2024
receptionist was awful to me this afternoon on a telephone call, i feel like I can’t even phone back to make a doctors appointment, how dare they make me feel like this Totally unacceptable
Visited September 2024
Brooklands Medical Practice has not yet replied.
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Review titled Extremely bad practice
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2024
The Brooklands medical center is completely out of order. There is no way to make an appointment with a doctor. Only by phone in the morning at 8:00, but after 30 minutes of waiting everything is fully booked. What does this center do? Rude and indifferent staff at the reception. Never helpful. How can I get an appointment to the doctor? How can I make an appointment if I work from 8:00? What do I pay taxes for? Disgusting medical center. Never any help.
Visited July 2024
Review titled Brooklands Medical Practice
Replied on 29 July 2024
Dear patient My name is Geraldine Jackson and I am the Practice Manager at Brooklands Medical Practice. I am very sorry that you have had such a bad experience in trying to book an appointment but I honestly do not recognise your experience as being typical at this practice. I would like very much to understand what has gone wrong, so please get in touch with me with your details and I will be happy to investigate this further. Can I please verify that you are a patient at Brooklands Medical Practice in South Manchester or whether you are a patient at Brooklands Medical Centre in Milton Keynes. I look forward to hearing from you. Geraldine Jackson Practice Manager Brooklands Medical Practice
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Review titled Disappointed
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2024
Made an appointment to see a doctor as I was concerned about my blood pressure and heart condition on 9 May 2024 to be seen on 16 May 2024. Received phone call on 10th May 2024 cancelling that appointment as Dr wasn't working that day. Offered next appointment for 29th May 2024 which is totally unacceptable due to my concerns.
Visited May 2024
Review titled Brooklands Medical Practice
Replied on 10 May 2024
Dear patient Thank you for your feedback. My name is Geraldine Jackson and I am the Practice Manager at Brooklands Medical Practice. I am very sorry that you were unable to book a replacement appointment for the one that needed to be cancelled within the timeframe you wanted. We do experience periods of very high demand for appointments, which sometimes means that we cannot offer appointments as soon as we would like to. I am very sorry that this has impacted you on this occasion but if you would like to pass on your details separately to me on g.jackson2@nhs.net, I would be happy to check whether there are any options which may be suitable for you.
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 02 March 2024
I tried to book an appointment and the receptionist was incredibly rude and quite unhelpful. She couldn't find my name on the system and tried to blame me. Turns out she obviously was incapable of running a simple search on a system and found it in the end without apologising. The audacity to be rude when you can't operate a computer is laughable. There's also a complain about a receptionist about a year ago and I'm guessing is the same person. I'm not shocked at all that she's still here with the same attitude.
Visited January 2024
Review titled Brooklands Medical Practice
Replied on 12 March 2024
I am really sorry to hear about your experience. None of our receptionists should be behaving in the way that you describe. I would be grateful if you could contact me separately on g.jackson2@nhs.net with more details of when this occurred and I would be happy to investigate this further. Thank you for posting this review so that I am aware where we fall short of the service that we strive to provide. Geraldine Jackson Practice Manager
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
All thr Dr's and nurses are always helpful and have a lot of time for me. Just wanted you all to get a well earned thank you.
Visited August 2023
Review titled Brooklands Medical Practice
Replied on 12 March 2024
Dear patient Thank you very much for posting this positive review of our service. Your thanks and appreciation means a lot to all of us. Geraldine Jackson Practice Manager
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Review titled Awful receptionist
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
I made a simple call just asking about a medication that they had refused to give me which helps with my epilepsy. The receptionist was rude, kept talking over me and not helpful at all. Basically blaming me for the whole ordeal. She’s rude and unprofessional and shouldn’t even be working a job that need compassion and care because she is none of those things.
Visited July 2023
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Dear patient Thank you for your review, though I am sorry to hear of the problem you experienced. I would very much like to hear from you regarding the issue you have raised so that I can investigate this further and hopefully prevent this situation occurring again. Geraldine Jackson Practice Manager
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 21 April 2023
I rang the other day for an appointment about suffering with anxiety and panic attacks was told no one was available not even a phone call with a doctor until 26th April. Iv filled for fit note and still havent heard. When you ring theres never any appointments or your always on hold theres been time when iv rang for an appointment and have the phone put down on me many occasions. Wouldnt recommend this GP at all. Horrible suffering with mental health and being turned away.
Visited April 2023
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Dear patient Thank you for your feedback. I am very sorry to hear that you have been experiencing issues with our availability. I am also shocked to hear that you have had the phone put down on you. I would very much like to hear from you so that I can investigate the issues you have raised further. Geraldine Jackson Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2023
I called at 8am and got an appointment the same day. The service was very professional and caring. I would recommend this practice to anyone.
Visited December 2022
Review titled Brooklands Medical Practice
Replied on 06 July 2023
Thank you for your review. We do always try to accommodate requests by our patients and I am pleased we were able to help you. Geraldine Jackson Practice Manager