Brixton Hill Group Practice
Surgery, 22 Raleigh Gardens, Brixton, London, Greater London, SW2 1AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Discrimination
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2024
My son visited this surgery on 2 occasions this year for issues with his ear. On both occasions, the 2 different doctors he saw suggested he would need a syringe and recommended going to either Boots or Specsavers. Not once did they offer making a referral which would have saved him from paying for the service. It is not right that they claimed the service was a paid service, knowing that they could have referred him.
Visited May 2024
Brixton Hill Group Practice has not yet replied.
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Review titled Joke
Rated 2 stars out of 5
by Anonymous - Posted on 01 August 2023
Position 2 for 40 minutes? Seriously? That's a complete joke. I'm a receptionist at a surgery myself. That is embarrassing. Employ more staff please and sort it out. What on earth.
Visited August 2023
Brixton Hill Group Practice has not yet replied.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Suzannah - Posted on 05 January 2023
I never write reviews but I feel it is really important to highlight the exceptional work this Practice are doing; particularly in times of such high demand. This is by far the most efficient and caring Practice I have been registered with in my 7 years in various boroughs in London. I tend to use the e-consult service (rather than phoning as waits can be, understandably, quite long) for non-urgent medical issues. I have always received a response within 24 hours, and if follow up is needed I have been asked to come in the same day for review/ treatment/ referral. Reception staff are really helpful and the doctors are caring and knowledgeable. I have complete faith in this Practice for primary care needs and highly recommend. Thank you so much!
Visited January 2023
Brixton Hill Group Practice has not yet replied.
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Review titled Terrible & Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Got discharged from this surgery, they didn't even tell me. Left me without my prescription that I've been on for year and told me to call 111. Secretaries often rude & unsympathetic. Avoid, avoid, avoid!
Visited December 2022
Brixton Hill Group Practice has not yet replied.
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Review titled terrible reception staff
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
I have had numerous poor encounters with the reception staff this month both in person and on the phone. Having worked in the NHS and as a GP receptionist, I understand it can be challenging but the staff here really show a lack of knowledge, compassion and would probably benefit from re-training. When I've asked simple questions, they never seem to know the answer and can hear them over the phone waiting to ask someone else. So many things are bad: leaving me waiting at reception with no communication, not knowing who to book appointments with, whether they can (or how to) book GP antenatal checks. I was told by one receptionist that she would call me back about an admin request - never had a call. I was told by another receptionist that the nurse she had booked me with would be able to take swabs "god willing"! On a positive note, I have had pleasant experiences with GPs & nurses but your reception team really let you down.
Visited November 2022
Brixton Hill Group Practice has not yet replied.
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Review titled Very compassionate GP took great care of my little boy
Rated 4 stars out of 5
by David's mum - Posted on 10 November 2022
After 5 days with a temperature, I rang the practice in the morning to get a GP appointment for my son. The receptionist made sure I got a call back by 10am as I had another medical appointment myself elsewhere. The GP was thorough, sympathetic and professional and took an interest not only in my child but also in me, which I really appreciated. Following the phone assessment, we arranged a face-to-face appointment for the afternoon where the GP performed a thorough examination and prescribed treatment that worked really well. The GP was great with my toddler and kept him entertained and reassured throughout the appointment. The GP was also very supportive of this anxious, exhausted mum. Thank you very much for your kindness, professionalism and compassion.
Visited November 2022
Brixton Hill Group Practice has not yet replied.