Brinsley Avenue Practice
11 Brinsley Avenue, Trentham, Stoke-on-Trent, ST4 8LTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely caring & compassionate
Rated 5 stars out of 5
by C Steele - Posted on 15 August 2024
I have had around 5 interactions with various GP’s at the practice this week as a result of my 3 year old little boy being very unwell. On every occasion we were both treated with such care, compassion and kindness. He’s been given thorough checks and I’ve had everything explained to me, including why the care hasn’t yet been escalated, as a way to reassure me that he’s on the mend. I have always found this practice to be wonderful with my children in particular, but this week I’ve had appointments accommodated for last minute, follow up calls to check he’s okay, and genuine warmth and kindness. I am very grateful
Visited August 2024
Review titled Brinsley Avenue Practice
Replied on 16 August 2024
Thank you for your feedback we are very much appreciative for your kind words. We will feedback to the clinical team and the rest of the practice at practice meetings. thank you again Kate Davies Practice Manager
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Review titled Efficient and caring
Rated 5 stars out of 5
by Colette wood - Posted on 16 January 2024
I have been under this surgery for several years, it is reasonably easy to get an appointment and if I have to call them the phone is answered quickly. The nurses and always brilliant. The drs have always been very empathetic. I think it is really refreshing at when I have any abnormal test results I get a call direct from the GP rather than being told to make an apnt. I am always kept informed of actions taken or required regarding my healthcare via text messages which keeps me up to date with the plan. The reception staff are friendly and polite.
Visited January 2024
Review titled Brinsley Avenue Practice
Replied on 17 January 2024
Thank you for your kind words. I will of course feed this back to our team. thanks again Kate Davies Practice Manager
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Review titled Very, very poor care in the community
Rated 1 star out of 5
by Terence Jones - Posted on 15 October 2023
At phone 111 because I could not get an appointment after ringing 6 times, this to a follow up appointment. The first appointment was diagnosed incorrectly, as the 111 doctor confirmed. I am imuno comprise, so should be priority as the 111 doctor confirm again. I have never been treated so badly by a doctors surgery in my entire life, I am 67. This is about shingles a very painful thing, but the problem is that the receptionists dont understand basic clinical need or priority. I have now at to sit at home in a lot of pain as I was not willing to wait in AE for 5 five hours, at this stage the hole of the NHS as let me down, but this doctors as a very very poor community care.
Visited October 2023
Review titled Brinsley Avenue Practice
Replied on 17 January 2024
Dear Mr Jones I understand at the time you had spoken with one of our GP's who tried to resolve the issue with you. We did at the time discuss this within our clinical meeting to see whether we could have done anything different. thank you for your feedback thanks Kate Davies