Brig Royd Surgery
Hirstwood, Ripponden, Sowerby Bridge, HX6 4BNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Exemplary Primary and Secondary NHS Service in Calderdale!
Rated 5 stars out of 5
by Doug - Posted on 13 January 2023
I would like to take this opportunity of thanking BrigRoyd surgery for exemplary response to a medical issue raised with you this week. The receptionist was fast and responsive providing me with a face-to-face appointment with the doctor within 24 hours. I saw a Doctor this morning(Friday, 6th January, 2023) who provided a thorough check on my medical issue with a further precautionary direction to attend hospital which he arranged there and then. I was seen by a range of medical staff at Huddersfield Royal infirmary the very same morning. All were extremely friendly, efficient and kind. A big shout out for primary and secondary healthcare in Calderdale!  I would also add that when my wife and I raise issues with your surgery we invariably get excellent attention and follow up. Well done and with many thanks.
Visited January 2023
Review titled Brig Royd Surgery
Replied on 18 January 2023
Dear Doug, This is good to hear, we are glad you have had a positive experience throughout primary and secondary care. Our team at Brig Royd work hard to deliver good care and service. Your feedback will be appreciated by our reception and clinical teams. Thank you for taking time to share your feedback which will be shared with our team. Thank you, Tina reception manager
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Review titled Great practice and care
Rated 5 stars out of 5
by Jennifer Allinson - Posted on 02 February 2023
I just wanted to acknowledge the fantastic care I have received at Brig Royd Surgery. I have been listened to with compassion and felt both heard and understood. Despite capacity pressures I have never felt rushed when attending appointments and my health concerns have been effectively investigated, and when required referred swiftly to specialist services. I wanted to record my sincere thanks to Brig Royd Surgery!
Visited January 2023
Review titled Brig Royd Surgery
Replied on 02 February 2023
Dear Jennifer, Your positive feedback provides us with recognition of the efforts of the team. They do work hard and truly care about patients so we appreciate this. Your comments will be shared with the whole team. Tina, reception manager
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Review titled Five Star/Gold Star service
Rated 5 stars out of 5
by Prof W A Douthwaite - Posted on 29 January 2023
Over the past 12 years, my wife and I have received superb service from the Brig Royd Practice. The practice administration is the best we have ever encountered in our 70 plus years. The clinical staff encountered have been capable, considerate and above all caring. This is an organisation that should be very proud of their value to society. We never cease to be impressed.
Visited January 2023
Review titled Brig Royd Surgery
Replied on 02 February 2023
Dear Professor Douthwaite, This is most appreciated and postive, kind comments you have made. I will share with the whole team your feedback which will certainly provide a boost. Thankyou for taking time to post this feedback. Tina, Reception Manager
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Review titled Exceptional Practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2022
I moved to Brig Royd Surgery after being at my previous GP practice for almost 35 years. Having been registered with Brig Royd now for almost 6 months i have to say that i wished that i had registered with them many years ago. The service provision, expertise of all the GP's, nursing staff and admin support is first class. It was nice to have an appointment with a GP who actually cared and took his time to go through everything clearly. I am absolutely blown away by the service at Brig Royd and whatever you are doing keep going. Great customer experience and well done to all the staff.
Visited December 2022
Review titled Brig Royd Surgery
Replied on 08 December 2022
Dear patient, We are happy that you have had positive experiences as a new patient and aspire to always continue to deliver exceptional care. The whole team work hard together as a unit to do so. Your comments will be passed onto the team who will be boosted to get such appreciation and kind feedback. Thankyou again, Tina Reception Manager
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Review titled Thanks for excellent care provided
Rated 5 stars out of 5
by emma ward-tilley - Posted on 19 December 2022
Thank you to all the staff at brig Royd Surgery that have provided care to me this year. In another difficult year and as a fellow health care profession I wanted to take the time to thank you all. The gps I have seen have been exceptional and helped me with the health problems I have. Many thanks to the gp I saw today. Their empathy and patient centred approach has helped me so much.
Visited December 2022
Review titled Brig Royd Surgery
Replied on 21 December 2022
Dear Emma, Thank you for your kind positive review. You are right this has indeed been a difficult year for everyone and especially the health industry. Despite the demands we aim always to give excellent patient care. The whole team are dedicated and hard working so we do appreciate your positive feedback, it does means a lot. Thankyou Tina reception manager
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Review titled Exceptional patient care
Rated 5 stars out of 5
by Deborah Lambert - Posted on 30 November 2022
I asked for an urgent face to face appointment on Monday morning 28/11 - I had the appointment at 2pm the same day. I experienced worrying complications from the diagnosed infection on the morning of 30/11, rang at 8am seeking an urgent phone appointment and received a call back from the senior doctor at 9 am. This was followed up by a face to face appointment with him at 11 15. The professionalism, reassurance and speedy treatment that I received is literally priceless, and I am so very grateful that I live within this practice area.
Visited November 2022
Review titled Brig Royd Surgery
Replied on 01 December 2022
Dear Deborah, Thank you for this positive kind feedback with respect to the care you were given by our team. Your feedback will be passed onto our team. We appreciate the time you have taken to pass on your comments. Tina Reception Manager