Briercliffe Surgery
Briercliffe Primary Care Centre, Briercliffe Road, Burnley, Lancashire, BB10 2EZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt Care Given
Rated 5 stars out of 5
by Diane Leslie - Posted on 26 September 2024
I've had a horrible neck and chest rash for over 5 weeks which was very debilitating and itchy and numerous trips to the pharmacy trying different things to take it down. Nothing was helping. I called the Centre Monday morning and was seen the same morning thankfully by a very caring young doctor. He prescribed an emollient that I hadn't used. Within two days the rash has nearly gone and I've slept all night for a change. Thank you very much.x
Visited September 2024
Review titled Briercliffe Surgery
Replied on 26 September 2024
Dear Ms Leslie, many thanks for your feedback, it is much appreciated. It is pleasing to see that some of our new systems are working and helping patients effectively. Your comments will be passed on to staff as positive feedback is always appreciated. Kind Regards
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Review titled not good
Rated 2 stars out of 5
by harry eastham - Posted on 10 April 2024
spent 90 mins waiting to be told that the booking in machine had not worked. Cost me 10 pounds to get there
Visited April 2024
Review titled Briercliffe Surgery
Replied on 15 April 2024
We are sorry to hear about your experience with us. It would be much appreciated if you could contact the practice manager directly at the surgery in order for us to investigate this more thoroughly.
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Review titled Hardly worth the effort
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
I saw a Pharmacist who recommended I see a doctor but when I visited the practice shortly after they said they had no appointments anytime soon which is their usual response, getting an appointment is extremely difficult and even telephoning is impossible to even get through. I was recommended to call 111 and I was given an appointment at urgent care. The doctor there examined me and sent me for an x-ray he said I had a chest infection and prescribed antibiotics. When I moved here some years ago this practice was amazing, but now is extremely poor. The reception staff in the main are totally unhelpful so it seems I will have to look elsewhere, I am a 77 year old veteran so unfortunately do have some medicinal needs.
Visited March 2024
Review titled Briercliffe Surgery
Replied on 28 March 2024
Thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.
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Review titled Terrible Reception Staff
Rated 1 star out of 5
by Kim - Posted on 07 March 2024
Forever having issues with this surgery and its the reception staff not the nurses! They are rude most of the time and change their minds about process, one says one and another says another. A nirse called me with results on tuesday hut i missed the call because of work, i called back and the one nice male receptionist said he would ask her to call me back. Been waiting since so called today and some rude girl said i need an appointment which seemed ridiculous but because i wasnt extra nice to her she booked it for in 2 weeks! Absolutely hate this surgery! I'll be even more upset if they call and its a 2 minute conversation saying my results are fine!
Visited March 2024
Review titled Briercliffe Surgery
Replied on 08 March 2024
Dear Kim, Thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.
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Review titled Shocking surgery
Rated 1 star out of 5
by Simone - Posted on 22 June 2023
Absolutely shocking surgery. The GP’s are rude and disinterested and that’s when you finally get to see them after at least 3 weeks of waiting regardless of the fact that you are displaying all symptoms of a serious condition. Can’t get a sick note done correctly, can’t get an appointment. Can’t get a prescription done correctly leaving us sat in the car in the heat 6 months pregnant with the dogs on our way to our holiday despite checking that it had all been sorted over the phone especially with it being my inhalers which enable me to breath! Had to explain everything 3 times for any sense of urgency to be accepted. Record keeping is shocking hence why the GP can’t provide you with a sick note despite having just being taken in by ambulance. Phone system is shocking and the amount of people that I have spoken to who have dealt with similar is just madness. I appreciate the NHS is under a lot of stress at the minute & it’s taken me over a year of issues to write this review but something really does need to be done now. Our old surgery in Manchester ended up this way and it was eventually closed down for unacceptable practice; and it’s no different at this surgery?!
Visited June 2023
Review titled Briercliffe Surgery
Replied on 26 June 2023
Dear Simone, thank you for taking the time to provide us with feedback. All comments, whether positive or negative are taken on board by the practice team as we always endeavour to provide a positive and effective service. When possible, please may you contact the myself so this issue can be investigated as soon as possible. Contact details can be obtained by phoning the surgery or requesting via email - briercliffemedicalcentre@nhs.net. Apologies again, Adam Bolton, Practice Manager.
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Review titled Helpful, polite, efficient
Rated 4 stars out of 5
by john Knowles - Posted on 11 July 2023
I was contacted and offered a health check, made an appointment, had a short wait at the health centre, blood sample taken and blood pressure checked, lots of health questions. I was given a form to fill having taken my own blood pressure each day. Blood test result was back in 3 days. Seems to be a very efficient effective system. All staff were polite and attentive.
Visited June 2023
Review titled Briercliffe Surgery
Replied on 12 July 2023
Dear Mr Knowles, many thanks for your feedback, it is much appreciated. It is pleasing to see that some of our new systems are working and helping patients effectively. Your comments will be passed on to staff as positive feedback is always appreciated. Kind regards, Adam Bolton, Practice Manager.
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Review titled Absolutely shocking.
Rated 1 star out of 5
by Steven Fort - Posted on 23 June 2023
I've been with the surgery all my life and in the past never had issues. I'm not someone who needs to attend very often but when I or my children have had to the waiting times are appalling. The current group management is definitely not working as there's to many patients for one medical center to cater for. Today I managed to get an appointment for my son who's had a cough for a number of weeks and arrived 10 minutes early. Currently waiting 45 minutes and still not been seen. Also looks as though only one Dr is actually seeing patients. The rest must be doing telephone or video consultations. Very seriously looking at changing drs after today.
Visited June 2023
Review titled Briercliffe Surgery
Replied on 26 June 2023
Dear Mr Fort, Thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.
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Review titled Excellent help and Advice
Rated 5 stars out of 5
by Anonymous - Posted on 12 May 2023
I got to the surgery at 8am to make an appointment, got one for 9am. I saw the GP for the first time and it was so nice to see a Dr that listened. First class service, thank you.
Visited March 2023
Review titled Briercliffe Surgery
Replied on 19 May 2023
Dear patient, Thank you for leaving such a positive review, all feedback whether positive or negative is essential in order to keep improving our service. It is very much appreciated and will be passed on to our surgery team who always endeavour to create and provide an efficient service. Kind regards, Adam Bolton
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Review titled Great practice and attitude
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
My situation was explained to me in detail, how the treatment will go, in general I am very satisfied, and the treatment is already effective!!!
Visited March 2023
Review titled Briercliffe Surgery
Replied on 13 April 2023
Dear patient, Thank you for leaving such a positive review. It is very much appreciated and will be passed on to our clinical team who always attempt to provide an efficient service. Kind regards, Adam Bolton
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Review titled Dreadful practice
Rated 1 star out of 5
by Jackie Wilkinson - Posted on 17 March 2023
This is by no means the first time but have rung 7 times as advised at 8am ti book a face to face appointment, after over an hour of waiting in a queue I have been told to ring back tomorrow, guy on reception needs training in customer service. Not once have I been asked why I need an appointment. Awful service and I will without a doubt be changing GP surgery, as will the rest of my family
Visited March 2023
Review titled Briercliffe Surgery
Replied on 21 March 2023
Dear Mrs Wilkinson, Thank you for taking the time to provide us with feedback. We are sorry to hear about your recent experience with the surgery. When possible, please may you contact the practice manager so this issue can be investigated and resolved as soon as possible.