Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Extremely efficient
Rated 5 stars out of 5
by David Kyle - Posted on 13 March 2024
Arrived 1 minute before appointment time, logged in and as I walked into waiting room I was called for appointment. Nurse explained everything very clearly putting me at ease.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear David Kyle, Thank you for taking the time to provide feedback on your recent visit to our practice. It is wonderful to hear about your experience of our efficient service, particularly noting the punctuality of your appointment. Our team works diligently to ensure minimal wait times while maintaining a high standard of care. I am also delighted to learn that the nurse provided clear explanations and succeeded in making you feel at ease during your appointment. Our nursing staff are indeed a cornerstone of our practice, and their dedication to patient comfort and understanding is something we take great pride in. Your positive review reinforces our commitment to offering timely and compassionate healthcare to all our patients. We aim to continue this level of efficiency and care, ensuring that every visit to our practice is as smooth and reassuring as yours. Thank you again for your kind words. Yours sincerely, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Great practice
Rated 5 stars out of 5
by Jen - Posted on 14 March 2024
The staff are very caring, and helpful and polite. I suffer from depression,arthritis sometimes anxiety, fybromyalgia and now been diagnosed diabetic. I have sadly developed most issues due to the trauma of loosing my mother father first born son and only brother in a short number of years. The surgery accommodate my situation of only being able to see certain member of staff. And also the difficulties I have making phone calls and appointments. They are very very helpful. Over the years they have looked after me very well. All staff are very efficient. My nurse is very helpful and looks after me she is helping me with my diet and health. All Dr's. do there job efficiently.The receptionists are all very helpful too. Hope this is helpful. Regards jen
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Jen, Thank you for your heartfelt review and for entrusting us with your healthcare during such challenging times in your life. We are deeply moved by your resilience in facing immense personal loss, and it is our privilege to support you through your journey. Understanding and accommodating your preferences for certain staff members and assisting with your communication needs are aspects of care we consider crucial. It is reassuring to know that our team's efforts, from the receptionists to the nurses and doctors, have been effective in providing you with the caring and efficient service you deserve. Your nurse's dedication in helping with your diet and overall health is a reflection of our commitment to holistic care. We are here to support you not just medically, but also in navigating the emotional complexities that come with health challenges. Your feedback is invaluable, and it encourages us to continue our work with empathy and understanding, always striving to provide accessible care to the very end of the day. Warm regards, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Caring and understanding
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2024
I had an appointment for breast pain and the doctor was brilliant; she discussed my options with me and together we made an informed decision about how to proceed with changing my medication. I really appreciated her caring and listening approach, and being very sympathetic to the issues I’ve been facing. Thank you, doctor!
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled Good appointment
Rated 3 stars out of 5
by Paul Brown - Posted on 17 March 2024
At last someone was prepared to listen to all my concerns and seek immediate attention. A further appointment within the hour was arranged and a further review will be provided
Visited March 2024
Review titled Bridge Medical Centre
Replied on 12 May 2024
Dear Paul Brown, Thank you for your review. I am glad to hear that your concerns were attentively listened to and promptly addressed. We always strive to provide the best possible care and are pleased to arrange timely follow-ups as needed. We appreciate your recognition of our efforts to listen and act swiftly. If you wish to discuss any previous experiences or need further assistance, please do not hesitate to contact the surgery to book an appointment with me directly. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Lovely staff
Rated 5 stars out of 5
by Hannah p - Posted on 22 March 2024
I really appreciate the time the GP spent listening to me and helping find a soloution. I didn’t feel rushed and felt valued and not made to feel like I’m being dramatic, with all my health problems. He listened to my concerns and helped find something that should help me from now on.
Visited March 2024
Bridge Medical Centre has not yet replied.
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Review titled ‘Great practice and experience’
Rated 5 stars out of 5
by Ellie - Posted on 19 March 2024
Today I was seen incredibly quickly (within a few hours of submitting an econsult) which is amazing. I can happily say I had a brilliant experience as I always do at this surgery. The doctor was really lovely and friendly and made sure I was well informed on how to help myself whilst unwell. They gave me great advice to help with a problem I didn’t even know I had until examining. Overall a great experience and an even greater doctor.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 12 May 2024
Dear Ellie, Thank you for sharing your positive experience. It is wonderful to hear that you were seen swiftly through our eConsult system and that our doctor provided friendly, informative care. At Bridge Medical Centre, we aim to ensure each visit is as helpful and pleasant as yours. For even more streamlined access to our services, consider using SystmConnect and downloading the Airmid app. These tools are designed to enhance your experience at our surgery. Your feedback will be shared with our dedicated team. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
How lucky I was to have such a lovely nurse today who was kind, professional and supportive. We are very lucky to have such a great medical centre. Thank you for your care.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 28 March 2024
Dear Patient, Thank you for your glowing review of our nursing staff and medical centre. It is truly rewarding to hear that you found our nurse to be kind, professional, and supportive during your visit. We are committed to providing care that not only addresses medical needs but also supports the wellbeing of our patients. Your appreciation for the quality of care and service at our centre is greatly valued. We believe in creating a friendly and welcoming environment for everyone who visits us. I will certainly pass your compliments to the nurse and our team. It is feedback like yours that inspires us to maintain our high standards of patient care. Kind regards, Dr. Babu Hussain GP Partner, Bridge Medical Centre
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Review titled Very friendly practice
Rated 5 stars out of 5
by Antonio - Posted on 08 March 2024
My doctor was very polite, welcoming and provided exceptional health care. I was extremely impressed with the appointment and I hope he will continue working at the medical centre as I know these days it is very difficult to find health care staff and doctors as professional and polite as he is. Thank you so much
Visited March 2024
Review titled Bridge Medical Centre
Replied on 09 March 2024
Dear Antonio, Thank you for your kind words and for taking the time to share your positive experience with our practice. It is immensely rewarding to hear that your appointment with Mr Owusu, our Physician Associate and a new member of our team, met your expectations in terms of professionalism and politeness. Mr Owusu is indeed highly committed and exhibits a deep level of care and empathy towards our patients. His approach is a reflection of our broader ethos at Bridge Medical Centre, where each member of our team, be it clinicians or administrators, is dedicated to providing the highest standard of patient care. We are pleased to know that your experience at our surgery was exceptional. Our aim is always to ensure that every patient feels welcomed and receives the best possible care. Your feedback is invaluable and will be shared with our team as an example of the positive impact we strive to achieve. Thank you once again for your appreciation, and we look forward to continuing to serve your healthcare needs with the same level of dedication and professionalism. Kind regards, Dr Babu Hussain, GP Partner, Bridge Medical Centre
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Review titled Good Service
Rated 5 stars out of 5
by Mr J A Bennett - Posted on 19 March 2024
I needed to see a doctor urgently and they fitted me in for an appointment later on the same day. A very helpful receptionist dealt with my request promptly.
Visited March 2024
Review titled Bridge Medical Centre
Replied on 18 September 2024
Thank you for your review, Mr Bennett. I am pleased we could fit you in for a same-day appointment and that you found our reception helpful. I will pass on your comments to our team. Always here to help. Kind regards, Dr Babu Hussain, Bridge Medical Centre
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 13 March 2024
Great service when needing ear irrigation to remove wax that has prevented me from hearing comfortably. Now my hearing has improved greatly. Quick appointments.
Visited March 2024
Bridge Medical Centre has not yet replied.