Bridge Medical Centre
Wassand Close, Three Bridges, Crawley, West Sussex, RH10 1LLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Simply the best
Rated 5 stars out of 5
by Linda Burrell - Posted on 09 September 2024
Phoned at 8:30a m. Got an appt for 9:30 am and saw a very competent doctor who listened and thoroughly examined me. Provided me with a lot information that made me feel satisfied and better. Medication prescribed which will hopefully sort me out! Thank you.
Visited September 2024
Bridge Medical Centre has not yet replied.
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Review titled Nurse apointment - Great practice
Rated 5 stars out of 5
by Tiago - Posted on 11 September 2024
Quick check-in without the need to go to the desk and called by the nurse a few minutes after, extremely fast and efficient. Competent and friendly Nurse, so, would recommend the practice
Visited September 2024
Bridge Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by S Johnston - Posted on 11 September 2024
My concerns were taken seriously, I felt listened to. I was able to get an appointment really quickly. My prescription was sent to my pharmacy and ready to collect the same morning.
Visited September 2024
Bridge Medical Centre has not yet replied.
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Review titled Mostly very efficient and very helpful
Rated 4 stars out of 5
by Margaret Gray - Posted on 19 September 2024
All the blood tests I have are managed very well and with kindness and efficency. Communication afterwards is not good. It is hard to discuss the results. Nothing is very clear if the result is abnormal. As for prescriptions - if the hosp prescribe a new one it is very hard to get it from the GP in the first instance. Even when written out specifically referring to the appropriate letter. Still nothing at the Pharmacy - then the GP receptionist has to sort it out. If the prescription team are not happy either the request they should contact the patient to say they are not going to provide it. With regard to consultations. Twice an E Consult call has one rime missed the deadline, another time the call back was at 5:55. I was in the bathroom. It ran twice. A text mesg said sorry I missed you, please call back, but of course the surgery closed at 6. No further attempt was made and you cannot just call the surgery during g the day and speak to a Dr. Communication between departments is confusing. After an E Consult the Dr said contact the Diabetes Nurse. Had to wait 14 days for that appt. Then she said she had to talk to the Dr and eould call back. No call back that day, hence still in discomfort. I believe that if you are on lots of meds for different things you should be able to have a 3 month discussion with a Dr about all the meds you are taking. Like a regular blood test, have a regular meds chat. I know you have a review of sorts but it seems to be a Nurse etc who just checks off a list. They cannot actually discuss the implications and side effects of what you are taking. In general things are not too bad but room for improvement.
Visited September 2024
Bridge Medical Centre has not yet replied.
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Review titled Usual great care and attention
Rated 5 stars out of 5
by Patrick - Posted on 03 September 2024
My call was returned in less than 10 minutes and an appointment found for same day! Very friendly GP organised my upcoming hospital referral while I waited. All good.
Visited September 2024
Bridge Medical Centre has not yet replied.
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Review titled Fantastic Care
Rated 5 stars out of 5
by Sabrina - Posted on 20 August 2024
Have unfortunately suffered a traumatic medical event two weeks ago - I couldn’t fault the empathetic and caring aftercare I was given by the receptionist and medical staff!
Visited August 2024
Bridge Medical Centre has not yet replied.
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Review titled Amazing Nurse
Rated 5 stars out of 5
by Ratan Kalwa - Posted on 29 August 2024
My feeling at the hospital was amazing. I did not feel a thing with my bloods. She has sound knowledge and knowhow. She is very spirited, helpful and has a very personal touch dealing with her patients. She also gets all the required info with ease. It has been a long time since I met such a nurse with the objective to serve a patient and help them get over the issue. She is very proactive and I strongly recommend her.
Visited August 2024
Bridge Medical Centre has not yet replied.
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Review titled Great Experience
Rated 5 stars out of 5
by Gary - Posted on 08 August 2024
Automated check in process is easy to follow but friendly staff on the desk if you need help. Large screen and sound clearly indicating when and where staff are ready to see you. My recent experiences was, on time, very efficient, friendly and helpful.
Visited August 2024
Bridge Medical Centre has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Mrs Janet Gilroy - Posted on 21 August 2024
Attended for routine blood test. Nurse was very pleasant and professional. Appointment was on time.
Visited August 2024
Bridge Medical Centre has not yet replied.
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Review titled Average
Rated 4 stars out of 5
by SMP - Posted on 21 August 2024
Some time very hard to get an appointment last. Once took five months to get NHS referral so had to take private option with payment let see how this new online booking system going to work
Visited August 2024
Review titled Bridge Medical Centre
Replied on 22 August 2024
Dear Patient, Thank you for sharing your experiences with our services. I am deeply sorry to hear about the difficulties you have faced in securing appointments and the delays in NHS referrals that led you to seek private options. I am personally reviewing this matter to ensure we improve our processes, including the introduction of our new online booking system. I would appreciate the opportunity to discuss this further with you. Please contact me directly through the surgery switchboard, and I have informed our call handlers to expect your call. Your feedback is crucial in helping us enhance our service. Kind regards Dr Babu Hussain