Brewood Medical Practice
Kiddemore Green Road, Brewood, Stafford, Staffordshire, ST19 9BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 03 April 2023
Not a pleasant experience this morning from one of your receptionists, I had to call with an enquiry about a repeat prescription (the surgery sent the wrong thing to the chemist) The receptionist basically told me not to phone the surgery about repeat prescriptions as I was holding up the phone line! She said being as it was their fault she would rectify it this time, her attitude was awful! The medication was needed urgently for someone very ill.
Visited April 2023
Review titled Brewood Medical Practice
Replied on 11 April 2023
Thank you for providing your feedback, as this post is anonymous, we cannot investigate this case specifically, but we have passed it onto our Care Coordination team to review and reflect on.
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Review titled Poor service
Rated 2 stars out of 5
by Gary Thompson - Posted on 24 February 2023
Poor service considering I am paying £50.00 for a form to be filled in by a doctor. Took the relevant form into the doctor over 2 weeks ago ,but unfortunately I had to chase up where the surgery was with regards to the form. After a second call to the surgery this week I am told the form could still take 2 to 3 weeks to be completed, even though I am paying for this service. Obsolete shocking service
Visited February 2023
Review titled Brewood Medical Practice
Replied on 16 March 2023
Thank you for your feedback, due to current workload pressures we are experiencing delays in completing requests for non-NHS work. We apologise for the inconvenience this may have caused.
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Review titled Disgusting service
Rated 1 star out of 5
by S Davies - Posted on 06 January 2023
Rung up to make a nurses appointment as you can’t book them online (Dont know why) 11th in the queue after 2 hours got a message telling me they were busy and to try again later and got cut off. I am absolutely fuming. Terrible system. Disgusting service.
Visited January 2023
Review titled Brewood Medical Practice
Replied on 02 February 2023
Thank you for providing your feedback, due to current demand on all NHS services, at times our phone lines can be extremely busy, we understand patient frustrations and we allocate as many staff as possible to answer calls at peak times.