Bramcote Surgery
2A Hanley Avenue, Bramcote, Nottingham, Nottinghamshire, NG9 3HFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Brilliant service friendly team
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
Just had my flu & covid vaccine and can’t compliment this team enough Friendly receptionist found me an appt that suited me so I didn’t have to take time off work, fast check in and out the door before I knew it, lovely Nurse was very efficient and friendly I never felt a thing Thanks Bramcote surgery I really appreciate having a great practice on my doorstep
Visited October 2024
Review titled Bramcote Surgery
Replied on 17 October 2024
Dear Patient Many thanks for taking the time to say thank you, we are working extremely hard at the moment to offer flu & covid vaccines to our patients. I shall pass on your comments to the team. Kind regards Pam Husband Practice Manager
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Review titled Not so good
Rated 2 stars out of 5
by Anonymous - Posted on 15 October 2024
Unfortunately I cannot endorse this practice on the basis of my 91 year old mums experience today, after she was phoned by a member of the reception team regarding receiving her Covid vaccine. She was told that they were unable to provide her with a home visit like she normally receives and they expected her to get herself to the surgery. She is 91 and can hardly walk unaided, she uses a wheelchair and is almost completely deaf. I hope if that receptionist is privileged enough to get to the age of 91 no one speaks to her in that way.
Visited October 2024
Review titled Bramcote Surgery
Replied on 17 October 2024
Dear patient I am sorry you feel we have let your mum down with her recent experience with our practice, please can you get in touch to discuss this appt request further with me directly. I believe we offered a visit appt but on a day when mum was visiting the dentist. As a very small team we have limited resources to accommodate all our patient requests but we try our best to deliver high level service and patient care. Our two Practice Nurses have already visited 37 patient homes in the last 10 days to give covid and flu vaccines, alongside over 1100 vaccines that have been given in the practice since 5th October. Please call if you discuss this with me. Yours Sincerely Pam Husband Practice Manager
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Review titled Terrible doctors
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
Can never get an appt and if you do it will be weeks in future. If you’re calling for any support or a fit note you won’t get any. I don’t know why the doctor is so cruel, I’m a hard working person and to be spoke to like that was degrading and upsetting. Apparantly as I didn’t present with symptoms I couldn’t get a fit note for work, It wasn’t my choice to wait 3 weeks to be seen. this lack of fit note could affect my employment! Avoid this doctor at all costs!
Visited August 2023
Review titled Bramcote Surgery
Replied on 11 August 2023
Dear patient, I am sorry you have not had a positive encounter with our clinical team, I would be very happy to investigate your complaint if you could get in touch with our reception team. With regards to your comment regarding GP appts, I am surprised to hear that you couldn't get an appt within 3 weeks as we usually have routine GP appts within 3-5days unless you wanted a specific GP who may have had annual leave, I am keen to know when you booked your appt so I can investigate this further and follow up there is a staff training issue. Please get in touch so I can help. Kind regards Pam Husband Practice Manager
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Review titled Excellent Surgery
Rated 5 stars out of 5
by Bill Cheetham - Posted on 04 April 2023
Just a short note to thank the doctors, nurses and staff at this superb and friendly surgery for all their advice and treatment over the years. Their professionalism, empathy and recent treatment of my wife Marilyn can not be faulted along with the lady consultant she was referred to at the City Hospital. We, along with our two sons have been patients at this surgery continuously since 1976 and feel privileged and fortunate that we were recommended this medical practice all those years ago. Bill & Marilyn Cheetham & Sons.
Visited March 2023
Review titled Bramcote Surgery
Replied on 17 April 2023
Dear Mr & Mrs Cheetham Thank you so very much for taking the time to compliment the team at Bramcote Surgery, we try our very best to offer excellent service to our patients at Bramcote Surgery and hear your experience is very reassuring. I shall ensure that your comments are passed on to the whole team Kind regards Pam Husband Practice Manager