Bramblys Grange Medical Practice
Dickson House, Crown Heights, Alencon Link, Basingstoke, Hampshire, RG21 7APContact details and opening times
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Reviews
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Review titled Failure to meet the needs of their patients
Rated 1 star out of 5
by Bridget Pearson - Posted on 29 October 2024
Recently, I developed a chesty cough and was bringing up phlegm. I called my doctor at 10.30am but was met with an automated message that they were full to capacity. This happened two days in a row. They are also not offering eConsult and haven't been since 2023. According to the British Medical Association and National Health Service England, published in the "Investment and evolution: A five-year framework for GP contract reform to implement The NHS Long Term Plan", GP surgeries are required to provide: an online consultation tool a video consultation tool a secure electronic communication method an online facility to provide and update personal or contact information. None of these are available at Brambly's Grange Medical Practice. Appointments are 6 weeks in the future and no alternative ways of speaking to a general practitioner. I am stunned and appalled that they are accepting new patients when they are unable to provide help for the patients they have.
Visited October 2024
Bramblys Grange Medical Practice has not yet replied.
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Review titled Unable to get medical appointments
Rated 2 stars out of 5
by Anonymous - Posted on 24 September 2024
It is near impossible to get an appointment; when you call in you are usually over 30 in the queue and it's no better logging on to the NHS App waiting for appointments to be released as I did that yesterday at 10.25am and no GP appointments were released. How can they be taking on new patients when they can't offer a service to the ones they have. Please go back to pre-covid when surgeries actually saw patients and not just spoke to them over the phone.
Visited September 2024
Bramblys Grange Medical Practice has not yet replied.
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Review titled physio should not diagnose without xray
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2024
I had been to see the practice physiotherapist twice recently as I was unable to see a gp. issue was painful hips. Both times I was told I had a muscular issue, to do exercises and sent away. I knew something else was wrong and went private for an xray which showed grade 4 osteoarthritis in both hips. I have ended up having my left hip replaced using my husband's private health cover. Why don't you factor in an xray much earlier when a patient presents with intense hip pain as the issue would have been identified much sooner. This would have saved me more pain and if I'd stuck with nhs, I would have gone on the waiting list earlier and any surgery would have been less complex and thus cheaper. By the way, using an abbreviation for gp and for nhs in capital letters surely isn't considered a typo?! My first attempt to submit was refused because I'd typed gp in caps!
Visited August 2024
Bramblys Grange Medical Practice has not yet replied.
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Review titled Near Impossible to get a future Appointment
Rated 1 star out of 5
by John G. - Posted on 04 July 2024
I could not get a future Appointment today, either via the NHS app or telephone. The Practice has simply not reverted to the pre-Covid state of affairs - i.e. they do not allow you to book appointments online, and insist on you using the NHS app at 10.30am to book a future appointment. It them becomes a case of 'fastest finger first' to get the paltry few openings that become available (and very often none are made available, e.g. when they have staff on leave). To say it's frustrating would be an understatement. It feels like they just want to continue to keep the world at arm's length.
Visited July 2024
Bramblys Grange Medical Practice has not yet replied.
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Review titled Near impossible to get appointments
Rated 1 star out of 5
by Paul Dutton - Posted on 26 April 2024
I needed an appointment so I rang the surgery. From being no 6 in the queue, It took 30 minutes to get through. They could not offer an appointment. I tried booking on line. At 10:30, when slots are released, there were 5 (!) available. All for the same day in 2 weeks time. So I picked one, and filled in my details. Pressed “book”, and reply was “sorry this has already been taken. Great, how the heck can that happen, do you let 2 people try the vacancy and quickest typing wins? Next day, 10:30, only 5 bookings available at each practice, again for two weeks time. I did manage to book one of them. My simple maths suggests the surgery budgets for 5 appointments a day. What am I missing? 111 and A&E would probably be interested too
Visited April 2024
Bramblys Grange Medical Practice has not yet replied.
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Review titled Great service even though under extreme pressure
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2022
Want to say huge thanks to everyone working at the surgery. They as all NHS services are under extreme pressure and this surgery works tirelessly to give 100% care to all patients. I was in surgery and you can see the pressure the receptionists are under, they can only offer what is available and I witnessed the rudeness of some patients. Nobody deserves that for doing their job. I would like to pass on my thanks to all members of staff for doing a great job in tough times. GP surgeries dont deserve the bad press they get.
Visited December 2022
Bramblys Grange Medical Practice has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 02 December 2022
Spent 20 minutes waiting to speak to receptionist only to be told that there are no appointments for December. This is due to a stomach bug, and holidays. Since when did stomach bugs last a whole month and surely there should be a rota for Dr's holidays so that they are not all off at same time.
Visited December 2022
Bramblys Grange Medical Practice has not yet replied.
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Review titled A Thank You
Rated 4 stars out of 5
by Anonymous - Posted on 07 December 2022
Although the surgery are struggling under extreme pressure like everywhere these days they are always helpful and will offer many solutions to my problems. They do not deserve the bad press or abuse they get from patients and in the media. I would like to thank all staff - receptionists, admin, nurses and GP's for their help and support
Visited December 2022
Bramblys Grange Medical Practice has not yet replied.
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Review titled Going down!
Rated 2 stars out of 5
by Anonymous - Posted on 21 November 2022
Covid passed, everyone should be working on-site, but this GP is still in Covid mode! I can't book an appointment to see doctors even for 20 days ahead. Cos they say the system doesn't allow booking for 20 days ahead! Asked me to call back after 8 am next day...Been like this for a long time and not happy. Hence, most GPs are having similar problems! I don't know what the real issue is...
Visited November 2022
Bramblys Grange Medical Practice has not yet replied.