Brackley Medical Centre
and Community Hospital, Wellington Road, Brackley, NN13 6QZContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Brackley Medical Centre.
Reviews
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Review titled Lack of care to the patients
Rated 1 star out of 5
by Anonymous - Posted on 12 September 2023
My son who's 17 months now has had since February this year 7 ear infections, been trying to get an appointment to be seen by a specialist, my referral has been put on hold on july and he's on a waiting list for 9 months. When I asked if it's possible to be seen earlier than that, i was told to go to private if i want to be seen earlier. The same thing was suggested to me when i wanted to ask for a blood test for him, go private. Why I'm being sent to go private, when I'm paying taxes as well? I've received no compassion, no empathy, no care at all. Just coldness and indifference.
Visited September 2023
Review titled Brackley Medical Centre
Replied on 22 September 2023
I'm sorry that you are unhappy with the service from the NHS, unfortunately at Brackley Medical Centre we have no control over the specialist waiting times. I am sure that the clinician was just trying to give you other options if you wanted to speed up your referral by suggesting you could go private. Everyone is having the same issues with waiting times for secondary care/specialist appointments, I am sure that our clinician did not mean to come across with no compassion or empathy, but we have no way of accelerating specialist appointments. If you would like to discuss your specific case with the Practice Business Manager then I would be happy to review your consultations and check that your referral was done in a timely fashion. Please email us FAO Practice Business Manager.
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2023
Quickly dealt with. Referral and scans arranged within 24 hours. Blood tests organised on same day as first appointment. Altogether faultless
Visited July 2023
Review titled Brackley Medical Centre
Replied on 22 September 2023
Thank you for your kind review, we try to give a great service to our patients. Practice Business Manager
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Review titled Walk in experience
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I feel credit needs to be given to the prompt actions taken upon a recent visit to the walk in centre. The expertise and knowledge of the nurse enabled a swift response to get me to Hospital and the necessary treatment to be given. Also upon a subsequent visit I received the same level of care. A huge thank you to the team for the outstanding care and service for all that you do.
Visited June 2023
Brackley Medical Centre has not yet replied.
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Review titled Extremely supportive & helpful
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
My first time using the repeat prescription service, and I had completely missed the request timeline and my medication was running out. On realizing I visited the Health Centre and the lady on reception did everything she could as quickly as possible to ensure that I was able to get my prescription fulfilled to ensure no interruption. She was very considerate and supportive, providing reassurance as she supported me through the process, and even when the computer system temporarily stopped working she found a workaround with a smile. Thank you!
Visited May 2023
Brackley Medical Centre has not yet replied.
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Review titled Super experience
Rated 5 stars out of 5
by Sue Greenwell - Posted on 02 May 2023
I was dealt with very professionally and sympatheticly. The advice and help I received was excellent and very reassuring.
Visited May 2023
Brackley Medical Centre has not yet replied.
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Review titled Appointments and long wait times
Rated 2 stars out of 5
by Anonymous - Posted on 11 January 2023
No same day appointments and huge wait times, 3 hours, not enough seating for people waiting and not enough parking spaces for patients
Visited January 2023
Review titled Brackley Medical Centre
Replied on 11 January 2023
I am sorry that you are not happy with our service - our Walk-In Centre gives people an opportunity to see a variety of clinicians for urgent issues on the day. In the last month we have seen a huge rise in patients since the outbreak of Strep A and concerns around coughs and unfortunately this has increased our waiting times. In particular we have seen a big increase in patients using our Walk-In Centre since Christmas and with the NHS issues. If you would like to discuss this further then please feel free to phone the surgery and ask to speak to me, the Practice Business Manager.
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Review titled Looks great ......... but a frustratingly poor service
Rated 2 stars out of 5
by Lisa Roberts - Posted on 04 October 2022
Had to go into the surgery to book an appointment as it is more or less impossible to speak to anyone on the telephone when you call.... on a number of occasions I've not even been able to get through to hear the recorded message. It was the 26th September and the first appointment I was offered to see a Doctor was the 1st November!! I want to be able to access my children's medical records online so that I can order repeat prescriptions without having to visit the practice. I filled in the necessary forms and handed them in almost 2 months ago and still that hasn't been actioned. I went into the practice to ask about this a few weeks ago and was told there was a backlog. I emailed last week about it and have received no reply and have been in again today as it still has not been actioned. Every year I have a battle to organise a flu jab for my teenage daughter who is receiving ongoing chemo treatment and is therefore required to have the injection ... the letter from the JR hospital says so....and every year that request is queried and I have to battle to get it sorted after being told 'we don't do that for children' etc etc. I also don't understand why Brackley Medical Centre is not offering a Covid Booster service meaning that we are having to drive past that fabulous new facility and travel to Northampton to get that done. I can only assume that this practice is now horrendously under staffed and unable to cope with the number of patients it now has registered.....and yet it is still accepting new patients I see. I've been with this practice (Washington House Surgery) now since 1996 and the quality of service now does not compare with the standard of care that we used to get.
Visited October 2022
Brackley Medical Centre has not yet replied.
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Review titled Fantastic practice
Rated 5 stars out of 5
by Katherine revell - Posted on 30 September 2022
I’ve got a severe and complex back issue. The Brackley Medical Centre team are fantastic. They go above and beyond to help me with my complex health requirements in a friendly, supportive and efficient way. They have assisted me with accessing secondary care and various other things I have so urgently required. One female doctor has been particularly supportive, kind and knowledgeable. Sadly this review portal won’t allow me to name her. She knows who she is and I’m so appreciative.
Visited September 2022
Review titled Brackley Medical Centre
Replied on 22 September 2023
Katherine thank you for your feedback, we know who you mean and I am sure you would get the same support from any of our clinicians.
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Review titled Superb practice
Rated 5 stars out of 5
by Rachel Bates - Posted on 29 September 2022
Yet again Brackley Medical Centre have shown themselves to be an outstanding practice. I have had cause to visit twice in two days, for very different things, and the professionalism and care shown to my children and I has been exemplary - from the doctors and nurses, to the compassionate Reception team. This really is an excellent practice. We are so lucky to have access to support and services like this. Thank you to all at Brackley Medical Centre for all you do for your patients.
Visited September 2022
Brackley Medical Centre has not yet replied.
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Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 16 September 2022
Terrible. Cant get a GP appt , no continuity of care from the urgent medical team, receptionists interpreting blood results and inefficient pharmacy staff. Im having to use A and E inappropriately as I cant get any sort of service from the medical Centre. Im a health care professional myself and am shocked how the centre has declined over the years.
Visited September 2022
Review titled Brackley Medical Centre
Replied on 30 September 2022
The practice strives very hard to ensure that everyone receives quality care and welcomes any suggestions or comments you may have that may improve the service offered. Should you feel your needs are not being met we welcome the opportunity to discuss this with you. Please contact the Practice Manager who will be happy to speak to you.