Bourne Galletly Practice Team
40 North Road, Bourne, Lincolnshire, PE10 9BTContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can not get help needed
Rated 2 stars out of 5
by Anonymous - Posted on 03 May 2023
I filled in an e-consult asked them not to ring as at work. I then get a call from a private number. Was not expecting call fro GP so did not answer. They then rang my home number and told my mum if I did not answer would have to do e-consult again. Patient confidentiality obviously not priority for the galletly. Also they do not understand when asked not to phone! Some of us work and can not answer whilst at work.
Visited May 2023
Review titled Bourne Galletly Practice Team
Replied on 09 May 2023
Dear Patient, we are very sorry to read your post. Please get in touch so we can discuss your comments in more detail as it is difficult without knowing your full circumstances. When asked we do try not to call when people are working. However, this depends on your working times and our surgeries so we can not comment further at this time. Our number will be shown as private because Doctors call from their direct lines. We do advise that once you have made a request to expect this. Clearly we tried to contact you on an alternative number to meet your need and we would be happy to review our call recording to identify what was discussed. We attach a link to our process for appointments which may help when booking during working hours or help you to book during your time off: https://www.galletly.co.uk/make-an-appointment/ Once again we are very sorry that your experience was not as you would have expected, please get in touch.
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Review titled Great Service
Rated 5 stars out of 5
by Malcolm Nicholson - Posted on 10 March 2023
Ordered a repeat prescription on line via NHS app on Thursday morning and collected Friday midday. Outstanding service.
Visited March 2023
Review titled Bourne Galletly Practice Team
Replied on 13 March 2023
Dear Patient, Thank you for posting your experience of our prescription service along with your kind words. Your comments have been shared with the team. Regards Bourne Galletly Team
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Review titled Professional with a smile
Rated 4 stars out of 5
by Tim Faupel - Posted on 06 February 2023
Had a blood test today and was over an hour early. Just popped in and asked if it helped them to see me earlier, if not I'd go and come back. 20 mins later Terri saw me and swiftly took about 5 vials while we chatted. Top lady, top class treatment. Good old NHS!
Visited February 2023
Review titled Bourne Galletly Practice Team
Replied on 17 February 2023
Dear Patient, Thank you for taking the time to post details of your experience with our service. Your comments have been shared with the team and in particular Terri. regards Bourne Galletly Team
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Review titled Very good practice!
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2023
I have been with this surgery for 9 years and I have never felt let down once with the service they all give, they go above and beyond always to help in anyway they can. The care my mother receives in her old age and the support they give me as a carer is amazing too.very efficient and always kind receptionists .
Visited February 2023
Review titled Bourne Galletly Practice Team
Replied on 17 February 2023
Dear Patient, thank you for your kind words which have been shared with the entire team. Regards Bourne Galletly Team
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Review titled What happened?
Rated 1 star out of 5
by anita johnson - Posted on 15 December 2022
This use to be a great surgery. You could always get to see a doctor, and they knew you and you medical history. Nowadays, you almost always have to see a nurse first. My last few times of visiting have been a complete waste of time. I reluctantly visited today as had been putting it off and have to say, this has been by far my worse experience to date. I had a telephone call back and explained my symptoms to the GP. I was booked in with a nurse, who quite frankly was extremely rude, and said she wasnt trained in my area of illness. I am better of looking on the internet and self diagnosing. I know the surgery is busy but this has been, yet again a complete waste of time.
Visited December 2022
Review titled Bourne Galletly Practice Team
Replied on 20 December 2022
Dear Patient, We are sorry your experience was not as you would have expected. We have reviewed your contact with us and that you feel your time was wasted. We note that our nurse arranged a GP appointment for you when you presented but you did not attend, as such we were unable to help you further. we are concerned that one of our team was rude to you. Please contact the Practice as we would be more than happy to review what happened?
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 16 September 2022
I have been very pleased with the care and attention I have received from all the staff at this practice during the two years I have been registered there. Their expertise has identified several health problems and I receive ongoing care on a regular basis which impresses me and puts me at ease. I highly recommend them.
Visited September 2022
Review titled Bourne Galletly Practice Team
Replied on 22 September 2022
Dear Patient, thank you for taking the time to post your comments and for the kind words regarding our Practice. Your comments have been passed to the team and are greatly received. We are pleased to be able to help and put you at ease. Take care, Bourne Galletly Team
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Review titled Excellent practice !
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Caring, seen on the same day you phone in. Just wonderful service. Each GP usually has a specialist knowledge in specific areas so added bonus!
Visited September 2022
Review titled Bourne Galletly Practice Team
Replied on 11 October 2022
Dear Patient, We think this may be a repeat posting for which we have replied but thank you for taking the time to post your kind words. regards Bourne Galletly Team
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Review titled Excellent practice !
Rated 5 stars out of 5
by Anonymous - Posted on 08 October 2022
Caring, seen on the same day you phone in. Just wonderful service. Each GP usually has a specialist knowledge in specific areas so added bonus!
Visited September 2022
Review titled Bourne Galletly Practice Team
Replied on 11 October 2022
Dear Patient, thank you for taking the time to post your comments. We are so pleased our service is meeting your needs, your comments have been passed to the team. Thanks again for taking the time to post them, it is appreciated. Regards Bourne Galletly Team