Bounds Green Group Practice
The Surgery, Gordon Road, Bounds Green, New Southgate, London, Greater London, N11 2PFContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bizarre Service
Rated 1 star out of 5
by Gozel Astanova - Posted on 15 October 2024
I’ve had an incredibly frustrating experience with this GP practice. After waiting for a month just to book an appointment, I detailed my issues through their triage system and was informed that my GP would call in a week. As scheduled, the doctor called, provided advice on my condition, and instructed me to pick up a kit from reception. However, when I went to the reception, they told me to take a blood test instead—something the doctor never mentioned. This left me completely confused about whose advice to follow: the doctor’s or the receptionist’s. I then submitted a complaint through the same triage system and was told I’d be available for a face-to-face appointment on Monday. I informed them that I wouldn’t be available. Later, I received a call and was rescheduled for two weeks later. But when I called today to confirm the appointment, I was told I had missed it and needed to submit my request again through their triage system. It’s a never-ending loop and the service has been terrible. I wouldn’t recommend anyone register with this practice, as it only leads to unnecessary stress and confusion. Absolutely bizarre!
Visited October 2024
Bounds Green Group Practice has not yet replied.
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Review titled Bounds green practice
Rated 5 stars out of 5
by Kumari Thanuja Uduwela - Posted on 13 September 2024
Dr Your words have truly healed me. I'm so grateful for your incredible care and commitment to prioritizing mental wellness over just treating the illness. You are an amazing doctor! Thank you for all that you do to help me feel better. Good luck
Visited September 2024
Bounds Green Group Practice has not yet replied.
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Review titled Reception staff poor
Rated 1 star out of 5
by Anonymous - Posted on 05 August 2024
Having been registered with bggp for more than 20 yrs, I am very disappointed that the poor level of Reception staff & those who answer the phones, continues to be an issue. Today the person who answered the phone was rude, abrupt & did not listen. When asked to speak up she said she,"could not shout any louder". Her voice was very low & someone with less acute hearing would have struggled to understand. Her attitude was irritated, bored & unhelpful. Surely after so many patient complaints, over many yrs, the pm should pay heed, employ staff with appropriate social skills or provide training. The manner in which Reception staff dress and behave is very far from good. It is reasonable to expect a smile & a "good morning", eye contact when speaking, staff who listen to patients instead of interrupting, staff who don't look & sound bored, staff who are professionally dressed - not hoodies & trainers etc All of which is sadly lacking at bggp.
Visited August 2024
Bounds Green Group Practice has not yet replied.
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Review titled An outstanding practice
Rated 5 stars out of 5
by TAA - Posted on 18 July 2024
I have been having some health issues after covid and a bereavement. The doctor that saw me took time to try to get to the bottom of things. It took a few appointments, a few blood tests and I now have the right treatment. I feel so much better and like myself again. Thank you.
Visited July 2024
Bounds Green Group Practice has not yet replied.
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Review titled Website needs to be clearer
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
The section on the website to submit a new request needs to be clearer. The actual wording "submit a new request" is too small and embedded within the green rectangle. It isn't apparent to the user that you can click on this green rectangle. Maybe make it in the same style as the other buttons . Your reception was very patient and guided me through all of the steps so I was able to do what I needed. I really appreciated her assistance.
Visited July 2024
Bounds Green Group Practice has not yet replied.
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Review titled Very understanding doctor
Rated 5 stars out of 5
by Paula Ivanovici - Posted on 09 July 2024
The doctor was very understanding and help me with my problems. He was patient to lisen to me as well
Visited July 2024
Bounds Green Group Practice has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by John - Posted on 09 July 2024
I was going for a blood test had forgotten to pick up the paperwork from the surgery, I had made appointment and needed the paperwork straight away, I called the surgery and explained my problem. The surgery was just great, emailed the blood centre and me the papers. Quick easy great service and understanding Without drama. Just efficient. Thank you!
Visited July 2024
Bounds Green Group Practice has not yet replied.
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Review titled Continually declining practice
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
New “triage” system is awful, woefully inadequate and inaccessible. Rang up to try and book an appointment, was directed to an online form with no offer of assistance to complete the form over the phone as the website indicates.
Visited June 2024
Bounds Green Group Practice has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Darren - Posted on 05 June 2024
Don’t call you, impossible to speak to a doctor, service is so bad, they don’t even confirm to pharmacy to collect your prescription so left suffering for 3 weeks.
Visited May 2024
Review titled Bounds Green Group Practice
Replied on 07 June 2024
Dear Patient We are sorry that you have faced these issues in trying to access appointments. We would really like to help and make this process easier for you. Can you please contact the surgery, ask for the assistant manager and provide us with your details so that we can look into this matter. We look forward to hearing from you. Thank you-BGGP
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Review titled Helpful reception
Rated 5 stars out of 5
by Adrienne - Posted on 22 May 2024
When I call they have always checked to see if there were cancellations on the day just in case and today a receptionist was able to fit me in for a telephone appointment almost immediately. Very helpful.
Visited May 2024
Bounds Green Group Practice has not yet replied.