Bosvena Health
Bell Lane, Bodmin, Cornwall, PL31 2JJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not happy
Rated 3 stars out of 5
by Lesley Allen - Posted on 23 September 2024
Phoned surgery because I need results and because on the letter received from the hospital was something not mentioned to me which was really worrying. Receptionist took down information and said she would pass to GP who would ring me, waited till 12.30 no call but txt to say that dr had reviewed and I needed an appointment but none were available. I phoned surgery as I am still really worried. The receptionist after I explained how worried I was found an appoint for a weeks time. I know they are busy and have no complaint with the receptionists as they are always polite but, they could find no record of the 2 hospital appointments which is really worrying and now I have to wait a week worrying about my health. Not happy. Just as an aside they are saying on this site that they are taking on new patients!!!! How is that possible when we have to wait for an appointment doesn’t make sense to me
Visited September 2024
Review titled Bosvena Health
Replied on 23 September 2024
Thank you for taking the time to write a review. Please accept our apologies, hopefully you are happy with the measures we have taken to resolve the issue for you. Bosvena Health Management Team
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Review titled Staff don’t care
Rated 1 star out of 5
by Anonymous - Posted on 07 August 2024
Telephone appointment that had to be encouraged by a third party for the GP to make. Asked for advice on something else but said l need to fill out a Klinik form. Would have taken less than 2 minutes to answer. Wish there was another surgery in Bodmin. Staff don’t care that includes GP’s. Pharmacists and Receptionists.
Visited August 2024
Review titled Bosvena Health
Replied on 07 August 2024
Dear Patient, I am sorry to learn that you are unhappy with the service provided by Bosvena Health. Please contact the surgery and ask to speak with the complaints manager who would welcome the opportunity to assist you.
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Review titled Frustrating, needs serious attention
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2024
I ordered my repeat and was ignored for weeks before I spent an hour on hold to be told that I need a review. Medication never fully in stock. Refuse to dispense part prescriptions to sync all medication. Long waits. Very rude receptionists
Visited January 2024
Review titled Bosvena Health
Replied on 21 February 2024
Thank you for your review, I am sorry to hear that you are unhappy with the service you have received from Bosvena Health. Please contact the surgery and we will happily to our best to resolve the issues you have experienced.
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Review titled Service leaves a lot to be desired
Rated 1 star out of 5
by Stephen Walker - Posted on 13 November 2023
Sent my wife for a blood test appointment at Bodmin hospital but didn't tell the hospital what it was for so they couldn't do it. Wasted morning! Tried ringing the surgery, from hospital, 25 minutes waiting to get through only to be told by receptionist she couldn't tell us when it would be sorted. Get your act together Bosvenna.
Visited November 2023
Review titled Bosvena Health
Replied on 14 November 2023
Please accept our sincere apologies for the inconvenience caused. This matter has been investigated by the Clinical Services Manager, the protocol for using this service has been discussed with the staff directly involved and apologies given to those who were inconvenienced by this unfortunate incident.
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 22 September 2023
This is the second time since both the surgeries merged that this practice has failed to order the injection needed for hormone therapy for cancer. I attended my appointment on time, sat and waited as usual, to be called to a room and told " sorry we forgot to order it in. Surely they know on the day of the appointment they have not ordered it. A phone call before the appointment would be better to say don't bother coming to the surgery as we have messed up again, Instead they let you sit there and wait before telling you. I work away and can only book certain days so now I have to wait another week. Very frustrating and time wasting at a difficult time.
Visited September 2023
Review titled Bosvena Health
Replied on 25 September 2023
Thank you for sharing your feedback. I am sorry to hear that the service you received fell below expectations on this occasion. Where these incidences occur, it is important to us to identify and understand why, so that we can address any issues to ensure these things don't reoccur. I would be grateful if you would contact me so that I can better understand what happened. Please call the surgery and ask to speak with me at your convenience. Kind Regards, Catherine Rawbone Support Services Manager
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Review titled Great help
Rated 5 stars out of 5
by Paul lee - Posted on 22 August 2023
Not so good on my I pad..thought I made a mess of my ordering….I had…but within minutes you had sorted everything out. Thank you again
Visited August 2023
Bosvena Health has not yet replied.
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Review titled Un advertised service for repeat prescriptions by phone.
Rated 3 stars out of 5
by Anonymous - Posted on 06 May 2023
Discovered that if you phone and actually get through, it can take a long time, there's a menu option to dictate repeat prescription details to answer phone I am told. Could this service be advertised in the details on website, it's useful to know it's up and running while the mailbox at surgery is blocked over so we can't simply drop in prescription when passing.
Visited May 2023
Review titled Bosvena Health
Replied on 25 May 2023
Thank you for your comments. I will ensure your thoughts on publishing the availability of the answerphone service for prescriptions is considered for inclusion on our website. With regards to the letter box, I can confirm that we do have a new lockable post box on order which will be suitable for the main door of Stillmoor, which will also allow patients to drop in their repeat requests to us at a time which is convenient to them. Thank you once again for taking the time to provide this feedback. Catherine Rawbone, Support Services Manager
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
Ever since this practice set up the website, klinik, the access to GP help is appalling. It takes forever to get through the 101 different questions, trying to make an appointment is almost impossible, you can never call to make an appointment, you are continually advised to use the website and have to listen to the longest most boring recoreded message ever ! When you do go on line, inevitably the site is down and you are requested to try again tomorrow. What kind of patient care is this !! But......when you do get to see a doctor or nurse, they are absolutely marvellous, its just trying to get there that is just so bad.
Visited February 2023
Bosvena Health has not yet replied.
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Review titled Excellent response
Rated 4 stars out of 5
by Steve - Posted on 01 February 2023
I sent in a klinix referral about a possible pressure sore in the morning. By lunchtime I had a phone call making an appointment for the same afternoon. I saw a GP and nurse who could not have been more helpful. A swab was taken, I was contacted by the surgery with the results within a week and the GP rang me to check how I was getting on. I have since had follow up from the community nurse team which is so appreciated.
Visited January 2023
Bosvena Health has not yet replied.