Boroughbury Medical Centre
Craig Street, Peterborough, Cambridgeshire, PE1 2EJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Continuing Excellence
Rated 5 stars out of 5
by Paul McGregor - Posted on 31 May 2023
Nothing but praise for this surgery after 13 years registered. Pro-active in health care and good service when you need them . 5 star rating in my book.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 02 June 2023
Dear Paul Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Excellent practice
Rated 5 stars out of 5
by Elizabeth Anderson - Posted on 10 May 2023
Today my son had a medical episode within the surgery & I have to say, all members of staff( 5 to be precise)were amazing. Compassionate & very professional medically. Boroughbury Medical Centre have always been amazing with apointments/results/bloods/ infact everything we as a family have had. I just want to thank all the medical staff & receptionist for the professional ways & making you feel relaxed. outstanding surgery in my eyes.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 11 May 2023
Dear Elizabeth Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Continuing Excellent Practice
Rated 5 stars out of 5
by Paul McGregor - Posted on 30 May 2023
As always at Werrington and at Peterborough a prompt, efficient, thorough and confidence boosting service always restores faith in the NHS . When I moved from the area I stayed registered with them to access hard working staff , caring and thorough doctors and a pro-active approach to health care . I couldn’t ask for more really. Thoroughly recommend.
Visited May 2023
Review titled Boroughbury Medical Centre
Replied on 02 June 2023
Dear Paul Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled This is how surgeries should be
Rated 5 stars out of 5
by Michael Watling - Posted on 28 April 2023
To say that from the reception to the nurses and doctors I give a 5 star rating,caring,considerate throughout. With all the pressure put upon surgeries over the last couple of years Boroughby has stood fast in making sure the patients are their main priority.
Visited April 2023
Review titled Boroughbury Medical Centre
Replied on 11 May 2023
Dear Michael Thank you for taking the time to provide excellent feedback. The team at Boroughbury work very hard and tirelessly to offer a good service and experience to our patients. We are delighted with your comment, which has been shared with the whole team. Boroughbury Medical Centre
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Review titled Poor practices and poor practice
Rated 1 star out of 5
by Matthew F - Posted on 01 April 2023
1. Your reception staff are not medically trained. They should not triage patients whereby they then decide whether they should see a nurse practitioner or gp, neither should they be asking what the medical concerns are - medical data is sensitive data. 2. All other primary healthcare services are face to face - so why are your clinics not open face to face as they were prior to covid - this is causing extenuating pressure on 111, the Urgent Care clinic and accident and emergency 3. Results - positive test result and yet no gp phoned me since January - tried to raise complaint and instead a missed call from gp 4. Just poor service in general based on points 1 -3 It is about time gps actual do a full day's work and a full week's work rather than part time which is having a negative effect on patients
Visited March 2023
Review titled Boroughbury Medical Centre
Replied on 20 April 2023
Dear Matthew We would like to take this opportunity to thank you for your feedback and apologise if you feel our service has not met your requirements. We have clear policies and processes for all our staff to ensure that we get the right patient to to the right clinician at the right time. We provide face to face appointments based on clinical need . We are constantly reviewing our access and capacity model and working to address the challenges of health inequalities in our practice. We remain committed to providing high standards of care for our patients despite the challenges and constraints General Practice faces. If you would like to discuss this matter further please do not hesitate to contact the practice Management Team to discuss further. Once again, thank you for contacting Boroughbury Medical Centre and for providing your feedback. Boroughbury Medical Centre
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Review titled Disappointed
Rated 3 stars out of 5
by Nigel Roberts - Posted on 17 February 2023
Since North Street practice became Boroughbury Medical Centre it has gone downhill substantially. You can't get an appointment in less than two weeks, System Online is useless and the practice works on the premise if you are not contacted, any tests are positive. I've been with this practice since I was born, I am now 62. I have had to have two appointments with the GP Hub and the last occasion the doctor stated I needed to have a review of my medication. One week later, no contact from the surgery! Not a surprise, Craig Street you need to do better
Visited February 2023
Review titled Boroughbury Medical Centre
Replied on 22 February 2023
Dear Mr Roberts Thank you for your feedback and I am very sorry that you have had difficulty contacting the Practice and also with regards to your Medication Review. I have asked our Patient Services Manager, Stuart to look into the concerns you have raised and to contact you to discuss this further. Boroughbury Medical Centre
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Review titled Efficient
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2022
Despite the winter pressures currently, I submitted my problem and received a timely and efficient consultation from an attentive and helpful doctor. Could not fault this service, Iam very thankful as I rarely need medical help but they were there for me when I needed them.
Visited December 2022
Review titled Boroughbury Medical Centre
Replied on 20 April 2023
Thank you for taking the time to provide your feedback. It is very much appreciated and will be shared with the Boroughbury Team