Blandford Medical Centre
Mace Avenue, Braintree, Essex, CM7 2AEContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Fezile lambert - Posted on 08 June 2023
Today I filled out the new Patches System Blandford medical centre. I left a message about my problem and the Dr called me back a few hours later. The Dr was very understanding of my illness and situation. I would deffinatly recommend Blandford Medical Center. The Dr treated me with understanding an d mutual Respect
Visited April 2023
Review titled Blandford Medical Centre
Replied on 12 June 2023
Dear Mrs Lambert, Thank you so much for taking the time to review your PATCHS experience. We are really pleased with how the service has taken off and in the last two weeks, no one that has called the practice has been turned away. I am really hopeful that this will transform patient experience and access to appointments. Thank you again for you thoughts, I will ensure that the clinician that cared for you is informed of your kind words. Kind regards Caroline Jones Practice Manager
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Review titled Appointments
Rated 2 stars out of 5
by Sue - Posted on 03 March 2023
I have been trying for 2weeks for an appointment. Telephoning at 8 am and hear the message it's full. When I do query it, I'm told its a busy surgery. Not happy.
Visited March 2023
Review titled Blandford Medical Centre
Replied on 07 March 2023
Dear Sue, I am sorry you have been unable to obtain an appointment. If the appointments are all taken for the day you would have been advised to call 111 for assistance. Some patients have the misconception that this is pushing work to the hospital. This is not the case. 111 are there to support patients when the GP service has been unable to accommodate you with an appointment, they will triage your medical need and if necessary can book directly into our appointments system. As you have access to email you could use our excellent online service called PATCHS, details of which can be found on our website. You don't need to call the practice at all. Simply answer a few short questions and we will contact you to book an appointment. If those that are able to use online services do so this will free up the phones for the elderly and those patients that are unable to use online services. You can also use the NHS App to book appointments. Either of these services could have provided you with a booked appointment. If you wish to obtain some more information about these services please call the practice and select the administration department who will be happy to assist you. Kind regards Caroline Jones Practice Manager
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Review titled Shocked by Doctors attitude
by CatLady29 - Posted on 09 March 2023
After never being able to get an appointment when I phoned, I used the patchs app to report symptoms of ongoing autoimmune issues. Was called back a few hours later, where the Doctor I spoke to had no interest in the amount of pain I was currently in, and was asking personal questions about my sex life. Then I was told that I was probably menopausal, mentally ill, and the pain due to my autoimmune disease was all in my head. I couldn't believe what I had just heard, and was literally speechless. I spent the rest of the day in tears, traumatised after that experience, and will be transferring to another GP practice as soon as possible (if I can find another one that is actually taking on new patients in the area)
Visited March 2023
Provided by Care opinion
Review titled Blandford Medical Centre
Replied on 14 March 2023
Dear Patient, Thank you for using the PATCHS app to book your appointment. As you have discovered this is an extremely efficient way to obtain a GP appointment. Please be advised that all GPs at the practice used recognised and approved medical templates for their consultations. These templates advise which questions are relevant to the symptoms and conditions you identify to them, they would not ask personal questions unless necessary to assist your diagnosis. I would be happy to listen to the call you had with the GP if you wanted to call or email the practice about this however if you feel no alternative that to register elsewhere, other practices in the area do have open lists and can register you even if you are already registered locally. Kind regards Caroline Jones Practice Manager
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Review titled unable to book appointment
Rated 1 star out of 5
by DAVID COTTRELL - Posted on 12 April 2023
I find it ridiculous that the practice is taking on new patients as I have been trying for 3 weeks now to get an appointment with a doctor or nurse . It is impossible to get through on the phone . I got through in February as I seem to have a recurring cough and was treated over the phone which I do not think was appropriate . I now have another cough and there does not seem to be anything I can do about it. I also need to have my hearing re tested , hence apparently I need a referral , there seems to be no way to do that either.
Visited February 2023
Review titled Blandford Medical Centre
Replied on 14 April 2023
Dear Mr Cottrell, Thank you for your comments. I am sorry you have experienced some difficulties obtaining an appointment. Unfortunately access to GP appointments is a nationwide issue. Despite offering over 400 appointments every day at Blandford we still reach our capacity. However I note that you have only called the practice on one occasion this month and were offered an appointment at the weekend clinic which you declined. I am sorry you feel treating over the phone is not appropriate, I can only advise that it is appropriate and the GP will call you in if clinically necessary. You have successfully booked an appointment since leaving this review and you have already been given advise about the referral that you have requested. I suggest you discuss this again at you appointment. Kind regards Caroline Jones
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Review titled Great health care assistant
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2023
Had major operation&needed follow up care. The reassurance &care given&kindness displayed was so appreciated when I was feeling vulnerable. Even adding me on for appointment when the scheduled was full for that day. That kind of commitment will stay with me always. Thankyou
Visited January 2023
Review titled Blandford Medical Centre
Replied on 24 January 2023
Dear Patient, Thank you for taking the time to rate your recent experience at the practice. I will ensure that the staff are made aware of your lovely feedback. I wish you a speedy recovery following your surgery. Kind regards Caroline Jones Practice Manager
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Review titled Tablet review
Rated 4 stars out of 5
by Judy Ferdinando - Posted on 08 November 2022
Very helpful spent a lot of time helping with various questions and giving advice also fitted my review in at the same time as my husbands
Visited November 2022
Review titled Blandford Medical Centre
Replied on 09 November 2022
Dear Mrs Ferdinando, Thank you for taking the time to review the practice. I am happy that the clinician was able to assist you and your husband, and I will ensure she is made aware of your feedback. Kind regards Caroline Jones Practice Manager
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Review titled Fantastic Receptionist
Rated 5 stars out of 5
by Annmarie O'Meara - Posted on 14 November 2022
I went into the surgery this afternoon in a distressed state. I spoke to a lovely receptionist who was rather concerned for me. This person went above and beyond providing me with sympathy and reassurance. The staff member was able to get me a telephone appointment with a GP who called me within the hour. I am so grateful for that receptionists help today. I have been back to thank the staff member in person. This person deserves a medal. I'm also thankful to the Doctor for giving me the help that I needed.
Visited November 2022
Review titled Blandford Medical Centre
Replied on 15 November 2022
Dear Miss O'Meara, Thank you for taking the time to review the practice. I am happy that we have been able to support you. I will ensure the receptionist and the GP that helped you are given the details of your review. Kind regards Caroline Jones Practice Manager
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Review titled Very good experiences
Rated 5 stars out of 5
by Mrs P - Posted on 16 November 2022
I have used Blandford Medical Centre for several years and have always been very happy with the service. The receptionists, in person and via phone, are always kind and understanding, working hard to help with any issues or appointments needed, and showing patience when I am worried or struggling with my health issues. The nurses are the absolute best! They are caring and understanding, making sure I am comfortable and offering information, when requested, helping to calm my anxieties when I am worrying and overthinking. The different doctors I have seen over the years have been amazing, listening and helping me with my health issues and guiding me towards different health support networks as necessary. I can honestly say, the kindness and empathy that all of the staff have shown me over the years has been incredible, I can not praise them enough. Thank you Blandford team!
Visited November 2022
Review titled Blandford Medical Centre
Replied on 17 November 2022
Dear Mrs P, Thank you for your kind and thoughtful feedback. I am extremely pleased that you have been happy with the service offered by the Blandford team, we do strive to do all that we can to help our patients. Your review will be passed to all of the team. Kind regards Caroline Jones Practice Manager