Blackheath Standard Pms
Blackheath Surgery, 11-13 Charlton Road, Blackheath, London, Greater London, SE3 7HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2024
Booked an appointment via the app to see a Doctor, about an hour or so later the doctor phoned me and took some more information and I was then booked in for an appointment, I hope it works like this all the time,
Visited August 2024
Blackheath Standard Pms has not yet replied.
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Review titled Very great practice
Rated 5 stars out of 5
by Kim Harris - Posted on 13 August 2024
Very efficient practice and easy to use the apps .. I have logged on a few times in the last month and every time the doctor has rang me back and spoke with me .. he has reassured me and helped me .. he has been absolutely brilliant.. and I’m very thankful for his prompt responses! This system worried me at first as I’m not very good with computer related things .. but have found it straightforward and easy to use . Definitely a big thumbs up from me .
Visited August 2024
Blackheath Standard Pms has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by jan martin - Posted on 03 August 2024
Very helpful and professional and also made me feel comfortably. He listened and I wasn’t rushed and explained other options and medication
Visited August 2024
Blackheath Standard Pms has not yet replied.
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Review titled Amazing Team
Rated 5 stars out of 5
by Raj Bonnerjee - Posted on 05 July 2024
I had arrived early but the doctor saw me quite quickly and was extremely patient and listened to all my concerns and gave appropriate advice. Rare not to have felt rushed at an appointment. Also, both the receptionist were extremely helpful, I had a private blood test which they kindly scanned and added to my record - very professional yet friendly service - I left with a smile on my face. Thank you everyone.
Visited July 2024
Blackheath Standard Pms has not yet replied.
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Review titled Quick response time
Rated 5 stars out of 5
by Nick Short - Posted on 07 August 2024
The surgery was quick to answer my call and provided a simple overview on how to book an online appointment. I was sent an SMS and a call back within an hour of the request from the DR - really great turnaround and level of service.
Visited July 2024
Blackheath Standard Pms has not yet replied.
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Review titled bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
I always called the practice and book appointment over the phone. I contacted the gp practice over the phone as usual, followed up the instructions and waited on the line to be told you have to book online, to go to their webiste. Not sure why there is still the option to book over the phone if you can apparently only do it online. Receptionist was rude, not listening and was not answering my simple question on why they give the option to book over the phone once you contact them if apparently is no longer possible. I had to go to the hospital instead as their website and "new" process is difficult to use.
Visited July 2024
Blackheath Standard Pms has not yet replied.
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Review titled Amazing Team
Rated 5 stars out of 5
by Daniel - Posted on 05 July 2024
The two receptionist are very helpful and attentive. My Dr and physio were attentive and ready to go the extra mile to ensure that all my medical needs were met.
Visited July 2024
Blackheath Standard Pms has not yet replied.
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Review titled Very helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 April 2024
New online triage system is not clear and obvious on how to book a triage appointment. This, I assume, will be a very frequently required feature and should be at the front and top of the website for the patient to easily find. I myself have tried to navigate the website for an hour and just found I ended up going around in circles. Not really reassuring for somebody who may be in a fog of poor health simply looking to report and seek treatment for an illness. Many thanks for reading.
Visited April 2024
Blackheath Standard Pms has not yet replied.
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Review titled Excellent surgery
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2024
Excellent care from my GP and the receptionist staff during my last visit to the surgery due to the difficulties I am having with my mental health. I felt listened to and cared by each member of staff I dealt with. I also called the surgery today for a contraception appointment and was given great advice and help in ensuring I got to the right department. All staff at the surgery are very professional, compassionate, and helpful.
Visited April 2024
Blackheath Standard Pms has not yet replied.
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
New to the area studying a short course at a local university - I was not registered with a local practice. After numerous attempts to temporarily register with local practices and hitting a brick wall - Blackheath standard practice reception staff knew that this was possible and were able to help me register as a temporary resident. I was able to see a GP the same day for the antibiotics I needed and avoided a potential A&E visit and potential admission to hospital thanks to the knowledge and skills of medical and administrative staff at this practice. I have already recommended the practice to work colleagues and i was extremely happy with the service received. Thank you all !
Visited February 2023
Blackheath Standard Pms has not yet replied.