Blackheath Standard Pms
Blackheath Surgery, 11-13 Charlton Road, Blackheath, London, Greater London, SE3 7HBContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Blackheath Standard Pms.
Reviews
-
Review titled Prompt assistance
Rated 4 stars out of 5
by Anonymous - Posted on 07 September 2024
After my online request, in a short time the doctor called me about my son's case, investigating the reason and referring me to the pharmacy for his medicine. It was so quickly!
Visited September 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Great Practice
Rated 5 stars out of 5
by Catherine Evans - Posted on 03 September 2024
The whole practice is effecient and thorough, including the nurses and receptionists. I feel looked after and all the staff are polite and pleasant. Prescriptions are sent to our local pharmacy and blood tests are booked if necessary. My recent phone call from the surgery today was excellent as the doctor rang me only an hour after I requested advice online. He asked appropriate questions and prescribed antibiotics. He also booked in a blood test, including a fasting diabetic one. He advised me to seek help if I get worse.
Visited September 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2024
Booked an appointment via the app to see a Doctor, about an hour or so later the doctor phoned me and took some more information and I was then booked in for an appointment, I hope it works like this all the time,
Visited August 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Very great practice
Rated 5 stars out of 5
by Kim Harris - Posted on 13 August 2024
Very efficient practice and easy to use the apps .. I have logged on a few times in the last month and every time the doctor has rang me back and spoke with me .. he has reassured me and helped me .. he has been absolutely brilliant.. and I’m very thankful for his prompt responses! This system worried me at first as I’m not very good with computer related things .. but have found it straightforward and easy to use . Definitely a big thumbs up from me .
Visited August 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Excellent Practice
Rated 5 stars out of 5
by jan martin - Posted on 03 August 2024
Very helpful and professional and also made me feel comfortably. He listened and I wasn’t rushed and explained other options and medication
Visited August 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Amazing Team
Rated 5 stars out of 5
by Raj Bonnerjee - Posted on 05 July 2024
I had arrived early but the doctor saw me quite quickly and was extremely patient and listened to all my concerns and gave appropriate advice. Rare not to have felt rushed at an appointment. Also, both the receptionist were extremely helpful, I had a private blood test which they kindly scanned and added to my record - very professional yet friendly service - I left with a smile on my face. Thank you everyone.
Visited July 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Quick response time
Rated 5 stars out of 5
by Nick Short - Posted on 07 August 2024
The surgery was quick to answer my call and provided a simple overview on how to book an online appointment. I was sent an SMS and a call back within an hour of the request from the DR - really great turnaround and level of service.
Visited July 2024
Blackheath Standard Pms has not yet replied.
-
Review titled bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2024
I always called the practice and book appointment over the phone. I contacted the gp practice over the phone as usual, followed up the instructions and waited on the line to be told you have to book online, to go to their webiste. Not sure why there is still the option to book over the phone if you can apparently only do it online. Receptionist was rude, not listening and was not answering my simple question on why they give the option to book over the phone once you contact them if apparently is no longer possible. I had to go to the hospital instead as their website and "new" process is difficult to use.
Visited July 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Amazing Team
Rated 5 stars out of 5
by Daniel - Posted on 05 July 2024
The two receptionist are very helpful and attentive. My Dr and physio were attentive and ready to go the extra mile to ensure that all my medical needs were met.
Visited July 2024
Blackheath Standard Pms has not yet replied.
-
Review titled Very helpful practice
Rated 4 stars out of 5
by Anonymous - Posted on 30 April 2024
New online triage system is not clear and obvious on how to book a triage appointment. This, I assume, will be a very frequently required feature and should be at the front and top of the website for the patient to easily find. I myself have tried to navigate the website for an hour and just found I ended up going around in circles. Not really reassuring for somebody who may be in a fog of poor health simply looking to report and seek treatment for an illness. Many thanks for reading.
Visited April 2024
Blackheath Standard Pms has not yet replied.