Black Country Family Practice
Neptune Health Park, Sedgley Road West, Tipton, West Midlands, DY4 8PXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Helpful receptionist
Rated 3 stars out of 5
by James walker - Posted on 26 September 2024
I phoned up for a possible Appointment.. After a conversation with the very helpful and polite receptionist she recommended 111 for more information as an appointment was not needed.
Visited September 2024
Review titled Black Country Family Practice
Replied on 30 September 2024
Dear James, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Frankie Patient Experience Team
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Review titled Smear test experience
Rated 5 stars out of 5
by Saroush Mahmood - Posted on 16 September 2024
Wonderful caring nurse gave me the most kindest,caring smear test experience thankyou for your kind words and support,please keep up the great work!!! 😊 Thankyou so much 💓 💖
Visited September 2024
Review titled Black Country Family Practice
Replied on 19 September 2024
Dear Saroush Thank you for your feedback. We are glad to hear you received excellent care from the Nurse and the Practice. We will ensure your comments are shared with the staff. Kind regards Kelly Patient Experience Team Modality Partnership
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Review titled Awful
Rated 1 star out of 5
by J Smith - Posted on 20 September 2024
Only been with this surgery for a few months and I've been trying to get a appointment sorted on 2 occasions 1st was there was none available and to use the local UTC and the 2nd they sent me a link which took 2 attempts and then it still didn't work and was advised I would get a call back which never materialised, So I've got to say its the most woeful GP surgery I've ever used, if you want an appointment forget it and I feel sorry for the reception staff who take the brunt but the blame is higher up as usual, So I am moving to another practice, so if your looking for a new GP surgery stay well clear.
Visited September 2024
Review titled Black Country Family Practice
Replied on 24 September 2024
Dear J, I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Unfortunately we are not able to offer above this limited demand as we must ensure patient safety. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Frankie Patient Experience Team
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Review titled Diabetes review new diagnosis
Rated 5 stars out of 5
by Sean Macdivitt - Posted on 27 September 2024
Had an appointment with the diabetes HCA following a recent diagnosis for diabetes. They explained everything that I needed to know regarding how the condition will be monitored and managed including all the support and periodic reviews in the coming months. Also completed an examination of my feet, discussed an education course which I will be referred to and provided various literature for me to read to improve my knowledge. A good experience.
Visited September 2024
Review titled Black Country Family Practice
Replied on 30 September 2024
Dear Sean, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Rude
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2024
Following two days trying to get an appointment for my husband I was told no appointments try the walk-in after waiting 7 hours still not to be seen re called the surgery to be talked down to by a very rude receptionist who told me to go to the phoenix centre in Wolverhampton as it is GP led this was totally false information as its nurse lead who informed us to call 111 again he had a appointment at the out of hours service with a very nice gp who told us to go back to our gp on Monday for a review of his medication for hypertension. Again after 70+ mins in the phone again guess what no appointments What is happening at this practice the receptionist are extremely rude and donor listen to what we are trying to put across just telling us to ring 111 or the walk in centre tried to explain that we have exhausted all of these avenues but still no joy in getting appointments!!!
Visited September 2024
Review titled Black Country Family Practice
Replied on 20 September 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Kelly Patient Experience Team
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Review titled Possible Miscommunication
Rated 4 stars out of 5
by Mr Harlow - Posted on 05 September 2024
After a great service regarding my appointment, time seen, minimum wait & also a great service from the receptionist regarding information. I could be missing a doctors note I requested, maybe due to a long explanation to a new doctor from myself, which could have caused this miscommunication. Apart from this, I was happy with every other element.
Visited September 2024
Review titled Black Country Family Practice
Replied on 11 September 2024
Dear Mr Harlow, Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards, Frankie Patient Experience Team
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Review titled Practice is good
Rated 4 stars out of 5
by Evelyn Giles - Posted on 24 September 2024
The Doctor, I saw this morning was very helpful very kind and very thoughtful He put my mind at rest, so I was pleased
Visited September 2024
Review titled Black Country Family Practice
Replied on 30 September 2024
Dear Evelyn, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Great face to face
Rated 3 stars out of 5
by Barry Whitehouse - Posted on 04 September 2024
It was great having face to face consultation which unfortunately is very rare. The nurse was friendly, understanding and informative.
Visited September 2024
Review titled Black Country Family Practice
Replied on 11 September 2024
Dear Barry, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Good practice
Rated 4 stars out of 5
by Jenkins David - Posted on 08 August 2024
I attended today for a diabetes review. My nurse was very pleasant, professional and thorough, explaining everything clearly to me.
Visited August 2024
Review titled Black Country Family Practice
Replied on 13 August 2024
Dear David, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team
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Review titled Good Asthma nurse
Rated 3 stars out of 5
by Anonymous - Posted on 22 August 2024
Never met this nurse before but really impressed with the way she was thorough and explained everything so I could understand
Visited August 2024
Review titled Black Country Family Practice
Replied on 28 August 2024
Dear Patient, We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Frankie Patient Experience Team