Birchwood Medical Centre
15 Benson Road, Birchwood, Warrington, Cheshire, WA3 7PJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Can't get appointment
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2024
On ringing this morning at 9am being 32 in the queue I waited has I wanted to see a Dr face to face the receptionist wouldn't make me appointment put me though to the back office I was told to go a&e and see them I was there last week for 12 hours and referred back to my Dr's for a treatment plan , I phoned 111 very helpful and somehow got me telephone appointment today not holding my breath. When you go into the Dr's there is never anybody there you shouldn't have to tell the receptionist what your problem is they are not medically trained. Don't know what has happened to the Dr's it used to be really helpful and friendly
Visited August 2024
Birchwood Medical Centre has not yet replied.
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Review titled Questionable priorities
Rated 2 stars out of 5
by Anonymous - Posted on 01 September 2024
The practice seems to be overloaded with routine work, to the point where it cannot offer an acceptable service when people become ill or have some urgent need. I was told by reception to wait until they close and dial 111 or to go the Leigh drop in centre, effectively dumping what should be their responsibility on an outside resources. On my visit they had plenty of staff (judging from the full car park) and only one patient in the waiting room, so there must be some level of mismanagement if this constitutes 'overload'. Hopefully they can recover from whatever the problems are soon.
Visited August 2024
Birchwood Medical Centre has not yet replied.
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Review titled Good Practice
Rated 4 stars out of 5
by Yvonne Kelly - Posted on 23 May 2024
Having been quite poorly for many weeks , I can’t praise the professionalism and care I have received from Doctors and especially the advanced nurse practitioner who has gone beyond expectations Very thorough consultations both face to face and telephone appointments . I am still having tests and attending different departments but my experience has been made so much easier to deal with , as my care has been brilliant at Birchwood Medical Centre - Thank you ⭐️⭐️⭐️⭐️⭐️
Visited May 2024
Birchwood Medical Centre has not yet replied.
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Review titled Very late appointment
Rated 3 stars out of 5
by Oliver - Posted on 19 March 2024
Hello, On 19/3/2024, I had an appointment at 4:10pm, arranged at 9am that morning. It is currently 5:30pm and I still have not been asked to come in for my appointment. I don't think being ~1.5 hours (or more) late for an appointment slot is really acceptable. If the slot was going to be so much later than agreed, the reception should have called me to rearrange, or advised me to arrive later. This would be done in any other area in business - there should be no reason why the medical industry is unable to do this.
Visited March 2024
Review titled Birchwood Medical Centre
Replied on 27 March 2024
Apologies that you feel that the surgery has not meet your expectations. Please contact the surgery to discuss this. Kind regards Birchwood Medical Centre
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Review titled Rubbish!
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
I went in to hand a hospital letter in for my partner who had just had surgery. There is a certain receptionist who thinks it's ok to ignore patients waiting, slam the shutter down to make a 'private call' for everyone still to hear. Surely outbound calls should be made whilst there is not a queue of people out of the door. I have never ever met a person with so much attitude in such a critical job role. The online system is never available online so cannot request a sick note. It's such a shame that the receptionists make the doctors surgery such a negative place to be.
Visited February 2024
Review titled Birchwood Medical Centre
Replied on 28 March 2024
Apologies, if you would like to contact the surgery to discuss this further. Many thanks Birchwood Medical Centre
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Review titled Unavailable
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
The appointment booking system has no free slots in the weeks ahead. Attempting to ring to book one returns the message that there are not free slots and then ends. I am looking to deregister with this practice as they shouldn't get money from the government for having me as a patient if they provide no service.
Visited February 2024
Review titled Birchwood Medical Centre
Replied on 28 March 2024
Apologies, if you would like to contact the surgery to discuss further. Many thanks Birchwood Medical Centre
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Review titled Blood test results after month
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2023
Blood test have been taken to find out whats wrong but the doc answer about results will be after month esspecialy results showed ad abnormal but whats wrong they will tell you after month,so you need live in a stress all month without knowing whats going on:(
Visited December 2023
Birchwood Medical Centre has not yet replied.
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Review titled No Doctors
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2023
I have been into the centre yesterday and today to book an appointment only to be told there are no doctors available they have all phoned in with sick,the receptionist didn't even know when there would be any doctors returning to work.
Visited September 2023
Birchwood Medical Centre has not yet replied.
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Review titled What happened ?
Rated 2 stars out of 5
by Anonymous - Posted on 10 July 2023
I have used this practice from the very beginning and prior to Covid it was five star all day long in fact 5 star plus. Unfortunately since Covid we are now looking at a 2 star practice. Far too many mistakes made, appointments booked and when you turn up there is no record. It’s such a shame that a once great practice has declined so much.
Visited June 2023
Birchwood Medical Centre has not yet replied.
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Review titled A superb BP Practice
Rated 5 stars out of 5
by Richard Wilson - Posted on 04 May 2023
I have been a member of this practice since its inception and and have had excellent treatment over the years. I have always found the staff in all functions within the practice to be helpful and friendly and the my medical treatment has been excellent. Thank you to everyone at Birchwood who has who helped me over the years and right up to the present day.
Visited March 2023
Birchwood Medical Centre has not yet replied.