Birchills Health Centre
23-37 Old Birchills, Walsall, WS2 8QHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Receptionist incompetence wasted over an hour of my time
Rated 2 stars out of 5
by Anonymous - Posted on 28 June 2024
I had a physio appointment scheduled for 4pm 28th June, I arrived at 4pm and told the receptionist my full name twice and why I was here, she sent another patient who arrived after me to my appointment, she then realises her mistake 20 mins later and tells me I’ll be seen next, I wait a further 25mins only to have another patient who arrives after me take my appointment slot again. I call the receptionist to ask why this has happened, she says she left a “sticky note”, and asks if I wish to reschedule, after I’ve already wasted an hour of my time, I’ve left work to attend, this is ridiculous. How hard is it to assign a patient to their allotted appointment slot when it’s the main task of your job role. I suggest you implement some sort of automated check in system for patients when they arrive to prevent something like this happening again.
Visited June 2024
Review titled Birchills Health Centre
Replied on 04 July 2024
Thank you for your comment. We take all comments and feedback seriously, good or bad. Our practice has been caring for the local community for over 30 years. We are sincerely sorry that our service did not meet your expectations on this occasion. We would like to invite you to contact the practice to discuss your concerns with us so that we can investigate your individual experience which may help us improve our service in the future.
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Review titled Unhappy with receptionists manner and tone
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
Unhappy yet again your receptionist staff have no mannerisms are unsure what the waiting times are ask to take a seat and you don’t get told that doctors running behind you ask for a call back but they automatically assume appointments for a face to face never call you and when asked to speak to a manager they ask you put the issue in writing the the receptionist need training how to speak to patients in a polite professional manner . They need people skills introduce training for admin front facing staff and too many agency doctors who are no help
Visited December 2023
Review titled Birchills Health Centre
Replied on 04 July 2024
Thank you for your comment. We take all comments and feedback seriously, good or bad. Our practice has been caring for the local community for over 30 years. We are sincerely sorry that our service did not meet your expectations on this occasion. We would like to invite you to contact the practice to discuss your concerns with us so that we can investigate your individual experience which may help us improve our service in the future.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2023
Drs go above and beyond, able to receive an appointment straight away, have received excellent care from the team.
Visited June 2023
Review titled Birchills Health Centre
Replied on 04 July 2024
Thank you for your comment. We appreciate you taking the time to share the positive experience that you had with us and we will continue to provide a high standard of care to all our patients.
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Review titled Wonderful service
Rated 5 stars out of 5
by Nazim Hussain - Posted on 04 July 2023
I have been registered with this surgery since birth (35 years) . Wonderful service and great doctors. Receptionists are very helpful . The main doctor is our family doctor and he is fantastic. Registered 3 new family members this year and he has been extremely helpful . Nurses are wonderful.
Visited June 2023
Review titled Birchills Health Centre
Replied on 04 July 2024
Thank you for your comment. We appreciate you taking the time to share the positive experience that you had with us and we will continue to provide a high standard of care to all our patients.
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Review titled Great practice
Rated 5 stars out of 5
by David Porter - Posted on 24 January 2023
I was seen by my doctor who advised me on further treatment. He was able to get an urgent appointment for me. I have always had faith in this practice, and hope to continue doing so. I know it isn't as easy as before lockdown but I am grateful I am with a good practice I can rely on for help, support and treatment.
Visited January 2023
Review titled Birchills Health Centre
Replied on 02 June 2023
Thank you for your comment. We appreciate you taking the time to share the positive experience that you had with us and we will continue to provide a high standard of care to all our patients.
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Review titled Cannot get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2022
I have family and friends who do not speak fluent English and do not know how to navigate or use computers or have access to the Internet. To get an appointment at this practice, you need to fill out a form online which is quite difficult for patients who do not speak fluent English and do not know how to use a smart phone. What happened to calling up and getting an appointment? What are people supposed to do who do not know how to use a smart phone and do not have access to the internet? How are they supposed to get an appointment? There used to be a time where people could call up and make an appointment, now it has become such a hassle. The online form takes ages to fill in and asks irrelevant questions. I have seen similar reviews regarding this issue at the GP surgery, something needs to be done.
Visited November 2022
Review titled Birchills Health Centre
Replied on 02 December 2022
Thank you for your comment. We take all comments and feedback seriously, good or bad. Our practice has been caring for the local community for over 30 years. We are sincerely sorry that our service did not meet your expectations on this occasion. We would like to invite you to contact the practice to discuss your concerns with us so that we can investigate your individual experience which may help us improve our service in the future.