Bilsthorpe Surgery
Birkwood, Mickledale Lane, Bilsthorpe, Newark, Nottinghamshire, NG22 8QBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor online services
Rated 3 stars out of 5
by Jaime Turley - Posted on 27 September 2023
Unable to book an appointment online. What's the point of an online service that is not available? Husband needs medication which the practice will not prescribe until a review is done. We work and the telephone line is always busy and waiting times are lengthy, and inefficient for working people. So can't order the prescription and can't make an appointment online...poor service overall.
Visited September 2023
Review titled Bilsthorpe Surgery
Replied on 20 October 2023
Dear Jamie, Thank you for your review, Bilsthorpe Surgery take all feedback seriously. We are sorry to hear you felt our service fell short of your expectation. We offer a range of appointments am - pm both face to face and over the telephone. When appointments are required at short notice we may not be able to offer as many. Some reviews require blood tests, due to the collection time (to collect samples for the pathology lab) we are only able to offer AM appts at Bilsthorpe. We can offer Saturday AM appointments at another local surgery. Medication requests can be made online, details are on our website or alternatively you can contact the surgery to help enable this for you. A member of our management team would be happy to discuss your review further should you wish. Please don’t hesitate to get in touch. Many thanks, The team at Bilsthorpe Surgery
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Review titled Great first impression
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
I recently registered having moved to the area. The reception staff have been so helpful, friendly & excellent in terms of explaining the process, & on my return with the completed forms, through to my fist appointment today. The nurse/advanced care practitioner introduced herself & couldn’t have been nicer in terms of her genuine care & checking lots of details as a new patient, & taking the time to explain things at my appointment. The surgery is so clean & well laid out, with parking too! Thank you to everyone. Very good first impressions.
Visited September 2023
Review titled Bilsthorpe Surgery
Replied on 25 September 2023
Dear Patient, Thank you for taking the time to leave your feedback and sharing your positive experience. I will pass on your review to the team, it is always gratefully received. Kind regards Nikki Practice Manager at Bilsthorpe Surgery
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Review titled Made to feel uncomfortable.
Rated 2 stars out of 5
by Anonymous - Posted on 11 July 2023
Was made to feel like a burden for asking for a GP appointment (this has happened twice now). Was told they could put me in for the following day 'at a push' after a doctor kept me waiting 40 minutes in the waiting room. (They also tried to suggest I was told it was sit and wait but I was not told this and told the receptionist I had to leave by a certain time and I was told that was fine- that receptionist was called and she confirmed she had told me it was an appointment time not a sit and wait). That doctor then sent me a rather blunt text message at 8pm suggesting I was offered several appointments and turned them all down- this is incorrect. Ended up registering elsewhere as I felt so uncomfortable with how I was being treated. They kept blaming being short staffed, I appreciate they are short staffed but so is everywhere else and as the patient, it isn't my fault that they are short staffed and unable to keep to appointment times. I also had to tell nearly every single person I spoke to what my medical problem was (surely 1 person is enough?).
Visited July 2023
Review titled Bilsthorpe Surgery
Replied on 12 July 2023
Thank you for your review. Bilsthorpe Surgery takes all feedback positive and negative seriously, we welcome you to contact the surgery to enable us to address your concerns. Kind regards, the team at Bilsthorpe Surgery