Billinge Medical Practice
Recreation Drive, Billinge, Wigan, Lancashire, WN5 7LYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt appointment, referrals actioned same day
Rated 5 stars out of 5
by Marion Logan - Posted on 20 September 2024
Staff listened, were very supportive and efficient . Did immediate referrals, which gave been processed quickly. Reception staff so much better, they are pleasant and very helpful
Visited August 2023
Review titled Billinge Medical Practice
Replied on 20 September 2024
Dear Marion, Thank you for taking the time to provide us with your feedback. We sincerely appreciate your kind words and are delighted to hear about your positive experience at Billinge Medical Practice. At Billinge Medical Practice, we strive to provide exceptional care and service to all our patients. Your feedback serves as a motivation for our dedicated team, who work tirelessly to ensure your well-being and satisfaction. We are committed to continuously improving our services and taking your feedback into consideration. Your input helps us understand our strengths and areas for growth, allowing us to deliver the best possible care to our patients. Once again, thank you for your valuable feedback. Kind regards, Erika Howell Managing Partner
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Review titled Excellent Service
Rated 3 stars out of 5
by DavidG - Posted on 13 June 2023
Needed antibiotics. No appointments available. Receptionist showed me how to use the online service to request review. Returned home and went on line to complete a simple form. Within an hour receptionist rang me to say that she had made an appointment at another clinic. Within another hour l had the required antibiotics. Many thanks to the receptionist for this excellent service.
Visited June 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice
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Review titled Improved Reception Service
Rated 4 stars out of 5
by Margi O - Posted on 12 May 2023
Can't thank the one reception staff enough who've helped me over past week or so. She's been so helpful and whilst it's previously been difficult with other receptionists she's an credit to the surgery. Unfortunately I didn't get her name but recognise the voice. Thank you so much.
Visited May 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback, we are committed to improving the services and meeting patient expectations. Billinge Medical Practice
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Review titled Much improved reception
Rated 3 stars out of 5
by Anonymous - Posted on 10 January 2023
I know I’ve complained before but I’d like to say how much the reception have improved in their manner and customer service. They are friendly, empathic and helpful Keep it up
Visited January 2023
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback. Billinge Medical Practice
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Review titled No communication whatsoever
Rated 1 star out of 5
by Anonymous - Posted on 29 September 2022
Following 2 cancelled hospital appointments where I am told to contact the practice for further information. I do this both in person and by phone only to be told that they haven't got the information either but will make enquires and ring me back. Nobody ever rings back and I mean "never". Despite all my efforts I am not any further on now than I was months ago. This is all so frustrating, it drives you to despair. All I require is communication.
Visited September 2022
Review titled Billinge Medical Practice
Replied on 01 February 2024
Dear Patient, Thank you for taking the time to provide the practice with feedback, we are committed to improving the services and meeting patient expectations. Billinge Medical Practice