Bexley Medical Group HPS
294A Hurst Road, Bexley, Kent, DA5 3LHContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Bexley Medical Group HPS.
Reviews
-
Review titled Frustratingly bad
Rated 1 star out of 5
by Haroon Mufti - Posted on 29 August 2024
Despite two c0mplaints service doesn't seem to be improving and passing the buck to pharmacists for private treatment. Gave poor treatment for my son during COVID, they gave poor treatment to my wife this year and now declining prescriptions asking us to goto a local pharmacy to buy hormonal medicines which are available on the NHS. I wont be bothering to c0mplain a third time as nothing is ever taken seriously and more importantly no changes are ever made that are in the interests of the patient.
Visited August 2024
Review titled Bexley Medical Group HPS
Replied on 06 September 2024
Thank you for taking the time to share your experience. We take all feedback seriously and are sorry to hear that your recent interaction with the practice did not meet your expectations. The responses given to your family regarding their online consultations are in line with our practice policy. Under new prescribing guidelines, we are not able to issue prescriptions for the medication they requested as it is a lifestyle choice, rather than for medical treatment. As we have a duty to ensure patients have access to appropriate appointments, and given that this service is available in most community pharmacies, the decision was made to triage these requests to the local pharmacies given that requests for these types of treatments are high in numbers and we want to safeguard our appointments for medical treatment and ensure appointment availability across our sites are utilised in the best possible way.
-
Review titled Very helpful practice.
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
Head receptionist & team are very patient and help deal with any matters I raise. Could not do more for me. The Dr I have seen recently - three times, goes above and beyond. When matters are urgent - dealt with immediately. Extremely caring and listens to me.
Visited February 2024
Bexley Medical Group HPS has not yet replied.
-
Review titled Thanks to all the reception staff
Rated 5 stars out of 5
by David Constable - Posted on 30 March 2023
During the past month I have had to call (and sometimes visit ) the surgery several times and I wish to praise and thank the reception staff for always being friendly and most helpful. They have a difficult job being on the front line of the practice and should never have to suffer any abuse .
Visited March 2023
Review titled Bexley Medical Group HPS
Replied on 30 March 2023
Dear David, Thank you very much for your kind and positive review which I will share with the team. It is certainly getting harder to please all of the people all of the time! Regards Marion Eaglesfield - reception manager - Hurst Place Surgery