Belvedere Medical Centre
15 Albert Road, Belvedere, Kent, DA17 5LQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
I expected one referral for physio department to more than 3 months and Belvedere Medical Centre they not do'it.I discovered that Belvedere Medical Centre they not referral me not even after 3 months.Disappointed!!The staff from the reception chatting and drink coffee and the phone ring and they not responding.Time to answer when I called is after 1 hour.Very poor services.
Visited November 2022
Review titled Belvedere Medical Centre
Replied on 28 February 2023
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into this further. If you would like to discuss this or have any specific concerns please make an appointment with the Practice Manager
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Review titled Ridiculous problems with this Surgery!
Rated 2 stars out of 5
by Anonymous - Posted on 05 November 2022
I have had great difficulties in attempting to make contact with my surgery in order to arrange a prescription review. I spent one afternoon between 2-5pm on the telephone trying to get through to them. I waited an hour at a time then getting lost in the telephone system twice. I gave up and arranged my review through the MyGP app. However, I never received a review so I phoned the surgery several days later. Surprisingly, I managed to get through but was told this surgery does not use this app anymore. I exclaimed that I did not know this but was told everyone had been told (except me, it seemed!). A review was then arranged for 11 October when a lady spoke to me from the surgery pharmacy team. She went through my prescription list and I told her the Gabapentin prescribed by my consultant I now needed. She said she would request it. This week I emailed Knightons and as usual my husband collected it. When it arrived home I discovered the Gabapentin was missing. I phoned Knightons and was told this item was requested but not on my prescription from the surgery. I was asked to ring them on Monday! Can someone please tell me why we have a prescription review?! How frustrating and time wasting!!
Visited October 2022
Review titled Belvedere Medical Centre
Replied on 09 November 2022
We do apologise for your recent experience with Belvedere Medical Centre. We would encourage you to make yourself known to the practice so that we can look into at the details of your consultation. If you would like to discuss this further or have any specific concerns please make an appointment with the Practice Manager