Belmont Hill Surgery (The Lewisham Care Partnership)
36 Belmont Hill, London, SE13 5AYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled What happend to Belmont hill surgery?
Rated 3 stars out of 5
by Wendy Hitchcox - Posted on 14 March 2023
I have been registered with Belmont hill surgery for ten years,it was very good,but I don't know what happend,the reception area,is cold,and disinterested,empty, sad.,no enthusiasum I was told I had an appt,I never had a reminder,and never made an appt,to my knowl dge,I have to constantly request,my prescription,it never goes thru to Belmont pharmacy,and a call from the Dr,is random,and I can never get back,to him,to follow up,as an appt takes for ever.there is no enthusiasm,and the service is poor,it was great before.now it's a disappointing.
Visited March 2023
Review titled Belmont Hill Surgery (The Lewisham Care Partnership)
Replied on 26 April 2023
Dear Wendy, Thank you for your comment. I'm very sorry to hear about your experience with the practice. Unfortunately, our reminder system has been switched off. This is because we are in the process of changing a provider. We are hoping that the new reminder system will be online soon. In the meantime, we do ask our patients to make a note of their appointments. I'm sorry to hear that you have experienced difficulties arranging a follow-up with your doctor. I also acknowledge that the waiting times for appointments are longer than we or our patients would like. However, we are doing our best to ensure routine GP appointments are available within 2-3 weeks. We are also reviewing our access to ensure that when appointments are offered, they will be with the most appropriate member of our clinical team. We also provide online services such as Ask First App, which allows you to pre-book a GP appointment up to 3 weeks in advance. If you would like help in setting this up, please do not hesitate to come into the surgery. I'm sorry to hear you have experienced issues with your repeat prescription requests. Please get in touch with me at the practice so we can investigate this. Thank you Mrs Dominika Silva Operations Manager
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Review titled Poor Communications with Patients
Rated 3 stars out of 5
by Rob Karlsen - Posted on 23 February 2023
Tried to get an appointment. The appointment I was given was in 3 weeks' time as it was the only one available and was told 10.40 by the receptionist. The appointment is never confirmed by email nor message. On the day of my appointment, I am emailed to say I missed the appointment because the time was 07.40. I would never agree to 07.40 as I take my daughter to her bus stop between 07.26 and 08.00. I had a telephone conversation about changing my continuous medicine prescription 5 weeks ago but the pharmacy has not been notified of the additional medication
Visited February 2023
Review titled Belmont Hill Surgery (The Lewisham Care Partnership)
Replied on 26 April 2023
Dear Rob, Thank you for your comment. I'm very sorry to hear of your experience with the practice. Unfortunately, our reminder system has been switched off. This is because we are in the process of changing a provider. We would like to restore the text reminders soon. In the meantime, we do ask our patients to make a note of their appointments. If you wish to discuss this any further, please do not hesitate to contact me at the practice. Thank you Mrs Dominika Silva Operations Manager