Bellingham Green Surgery
24 Bellingham Green, London, SE6 3JBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling system for appointments
Rated 1 star out of 5
by Mustafa yanardag - Posted on 26 June 2024
I have been trying to get an appointment for 10 days I don’t have an iPhone or internet access every time I try I keep being told to call back my wife has even tried but no success all I want is to see a doctor
Visited June 2024
Review titled Bellingham Green Surgery
Replied on 28 June 2024
Dear Mustafa Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Venecia Patient Experience Officer
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Review titled Not Good
Rated 2 stars out of 5
by Anonymous - Posted on 09 March 2024
Filled in online information to see GP. Got a message saying that I need a appointment to see a GP. Got a message saying they would send me an appointment. Week on still no message of appointment. The practice has gone downhill since it merged. I'm no longer happy with the service but it's the nearest GP to me. Something really needs to be done about it.
Visited March 2024
Review titled Bellingham Green Surgery
Replied on 29 April 2024
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. We are continuously improving our services to meet patient satisfaction. If you wish to discuss your experience further, please contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind Regards Patient Experience Team
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Review titled Horrible place
Rated 1 star out of 5
by Kay - Posted on 10 July 2024
Don’t bother going here it takes hundreds of years to get back to you and for people that are vulnerable it doesn’t accommodate for example my mums phone numbers is not working but needs to visit the doctors for cervical problems she was told to find someone who has a phone to do the phone application we stated that we did the form but however her phone number is not working so the doctor can’t get a hold of her the receptionist told her there was nothing she could do which is really unfair and discriminative and not equally helping others that don’t have internet access or a phone like I mean how is calling on someone else is phone going to respect her privacy the lack of care for others with the extremely rude receptionist that they hire that are overly aggressive and rude to people when all people want to do is just to check their health paying taxes and still having appointments are like gold dust
Visited October 2023
Review titled Bellingham Green Surgery
Replied on 23 July 2024
Dear Kay, Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled total utter rubbish practice
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
keep being told by chemist when I try and collect my prescription you need a review by the doctor you don't answer the the phone to me ever the NHS app is useless the Web site gotta answer loads of questions and get nowhere
Visited June 2023
Review titled Bellingham Green Surgery
Replied on 28 July 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Absolutely awful surgery since modality merger
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Can't recommend it at all since the surgery became modality. Impossible to get an appointment even with potentially serious condition. When you do see the GP finally they are incredibly rushed and stressed. Not good for anyone. Modality should be thoroughly ashamed.
Visited April 2023
Review titled Bellingham Green Surgery
Replied on 12 May 2023
Dear Patient I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Awful service and impossible to get an appointment
Rated 1 star out of 5
by Darren Palmer - Posted on 22 March 2023
I was asked to book an appointment for a blood pressure check, and told I had only a 2-day window to do so. I know my BP is high, and it's been worse since I caught an illness, so I was glad of the opportunity to talk to someone. I turned up at the allotted time and signed in on the automated system, which told me to take a seat in the waiting area. I waited unseen for 45 minutes, then I had to leave to get back to work. I asked the receptionist why I hadn't been seen, and she looked me up and said, "Oh, it's with Mr Pod. That's the machine by the door. You can do it now, just follow the instructions on the screen." I have my own BP monitor. I don't need an appointment with a machine in a busy reception area. I don't need to waste 45 minutes because I've been wrongly instructed, or to log a BP reading that reflects the stress and anger I was feeling at that point. So the entire thing was a waste of time. Previously I saw a nurse. She was helpful and reassuring, and gave me a 24h monitoring device. I returned it the next day, loaded with data, and never heard from them again. That was poor service, but this was far worse. And of course, you can't see a doctor to (literally) save your life. You're on your own with the Bellingham Green Surgery, and very much more so since the 'Modality' merger. Join up by all means, but only if you plan on never getting ill.
Visited March 2023
Review titled Bellingham Green Surgery
Replied on 12 May 2023
Dear Darren I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Disappointing, and Dehumanising service
Rated 1 star out of 5
by Anthony - Posted on 24 March 2023
I called the surgery today, having received a text message on 02/03 to review my usual prescriptions. I have also had to wait for ages to call the surgery with other complaints as I know from past experience that seeing a GP here is near impossible. On Tuesday 21/03, I called the surgery and waited for 59 mins and then I got cut off. Tried calling back, but was 30 on the queue, so gave up. I called again this morning, and was on the phone waiting for 1hr 49 mins before it was picked up. You are then interviewed to determine if you are ill enough to speak with or even see the GP. after my interview, I was told I could have a phone consultation for only 1 issue only. 20mins later, the staff called back, said the duty Dr would not be calling and that I had to call back on Monday and possibly wait another 2 hrs to be told there are no appointments. I have never felt so distressed and sad in my life. It was like begging to see a doctor, and you have to be dying to see one. The response from the staff was so lacking in empathy and understanding. While I understand the pressures on the NHS, this practice and service has really gone downhill since the Modality Merger. I am really disappointed, and was in tears as I was speaking to the staff this morning. I feel so humiliated having to beg see Dr. Best to look for a practice outside the Modality Group if you are thinking of registering here. May be helpful if the practice actually tells you why you are not likely to see a GP.
Visited March 2023
Review titled Bellingham Green Surgery
Replied on 12 May 2023
Dear Anthony I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Hopeless GP Practice
Rated 1 star out of 5
by ches - Posted on 19 January 2023
This GP is one hopeless GP practice. Staffing is an issue to get an appointment for a cream to be represcribed. Called at 08:00 and a call back was an option. Got call back at 10:30 to no positive resolution for a chance for a cream to be represcribed. Advised to call again next time and instead of going for a call back option, I was advised to stay on the line for and wait to speak to a staff. Still with no assurance as to whether an appointment possibility is guaranteed. I will probably end up in A&E with a weeping and infected skin just because I ran out of this poor prescription cream which I am struggling to get an appointment for a represcription. This is where A&E struggles for failures of GP practices to deal with a very simple cream represcribing matter. God Bless the NHS.
Visited January 2023
Review titled Bellingham Green Surgery
Replied on 20 January 2023
Dear Ches I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled May as well not exist
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
I have been trying to get through on the phone for 4 months. Today I was listening to music for 30 minutes yet again before giving up. My husbands repeat prescription was halved to 28 tablets after 8 years of being 56 tablets. Despite repeated requests on the prescription order he is being ignored. I have to now collect his meds every 4 weeks instead of 8 and I'm in my 60's and work nights so it's just not sustainable. All I want is a reason for the change and to have the order put back to what it was. There is nobody on the website labelled as practise manager so I can complain officially. I absolutely don't recommend this practise since it became part of Modality Lewisham. We are only staying here because my husband can manage to walk to the surgery as he doesn't drive. It's gone from being the best surgery in the area to just about the worst.
Visited January 2023
Review titled Bellingham Green Surgery
Replied on 12 January 2023
Dear Patient I am sorry to see that you have struggled to contact the Practice via the telephone. We are currently experiencing increased demand on our telephone lines and our patient services team has been working very hard to answer calls under the additional pressure. I recognise that difficulties in accessing the Practice can be extremely frustrating for our patients and I apologise unreservedly for any upset or inconvenience. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind regards, Patient Experience Officer
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Review titled Terrible receptionist
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
The receptionist are very rude .cut you off when talking to them on the phone .talk over you .!!!!! And want to know all your business regarding why you need to speak to a Dr .I can never get a drs appointment! And I am spoken down to on the phone
Visited December 2022
Review titled Bellingham Green Surgery
Replied on 16 December 2022
Dear Patient Thank you for taking the time to leave a review and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please can you contact me via our online website form? The link to the form is below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team