Belgravia Surgery
24 Eccleston Street, Belgravia, London, Greater London, SW1W 9PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled awful experience
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
It is getting a nightmare to get an appointment and once I manage to get an appointment; a student calls from the surgery asking me for my details and then to asses me and then pass the information to the GP to call me back, then GP called me and advised me that my Soar Throat is fine and no need to worry and will heal by time, spent over five days buys local medications to settle down. also; I had booked my stitches to be removed after waiting 7 days, and all of a sudden an early message from the GP advised me that my appointment was cancelled, as the nurse was off sick. no backup nurse on this GP. then being advised to go to A&E; this is redecillas. A&E is meant for emergencies, they advised me the next available nurse is the week after. had to go to Private Clinic to remove them and was surprised that upon inspection they were shocked that no one has one checked on the wounds as it suppose to be covered and cleaned from time to time. Whenever I call the GP reception; I was promised that they will call me back and they never did, had to call the next day and as usual, will call me back. If they are short-staffed, then why??? I have lost all faith in my NHS GPs and don't feel anyone is prepared to take us, patients, seriously.
Visited November 2022
Belgravia Surgery has not yet replied.
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Review titled Great surgery
Rated 5 stars out of 5
by John Gould - Posted on 22 November 2022
Very helpful Doctor gave a telephone consultation and was extremely knowledgeable and helpful with my problem.
Visited November 2022
Belgravia Surgery has not yet replied.
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Review titled very rude receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 13 October 2022
I have to start by saying that the receptionists are usually very friendly, polite and helpful. But today I encountered a rude and dismissive receptionist. I understand they are short staffed, under pressure and have to deal with rude people, but you have to maintain a certain level of professionalism. I had an ultrasound scan and was told to call the doctor to book a follow up. When I called, before I could finish, I was told abruptly I had to call the doctor on the day. When I explained my situation I was told that my results were in, and when would I like to speak to a doctor. Meanwhile she is obviously munching on a bag of crisps and making no effort to cover that up. After saying I'd like to speak to a doctor next week, I was told that she couldn't guarantee it, it was dependent on the doctor. I then said I presumed the scan was clear and it wasn't serious to which she replied " I don't know, I'm not a doctor" - I was never at any point impolite, but all I got was a "I'd rather be anywhere but here" dismissive tone and a lot of munching. Having discovered a lump on my neck and rather concerned about it, I'd expect a doctor's receptionist to at least have a little understanding. Should not be working in a doctor's surgery with this attitude. Wholly unacceptable.
Visited October 2022
Belgravia Surgery has not yet replied.
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Review titled Great help from GP
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
The GP was very helpful, she identified the problem and gave me recommendations, in terms of medication, treatment and booked me for physiotherapy. All very efficiently on the phone and online to share photos.
Visited September 2022
Belgravia Surgery has not yet replied.