Beggarwood Surgery
Broadmere Road, Beggarwood, Basingstoke, RG22 4AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Terrible phone service
Rated 2 stars out of 5
by Anonymous - Posted on 15 October 2024
I rang today for test results, I was 5 in the queue and got to 1 in the queue after 1 hour and 20 minutes, then a voice message told me they cant take my call and I should ring back later, then just cut me off! I am fuming!! The staff are lovely but the system is terrible. It is not acceptable to keep patients on the telephone for that length of time and then cut them off! I tried ringing back to be told I was number 7 in the queue.
Visited October 2024
Beggarwood Surgery has not yet replied.
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Review titled Terrible booking service
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Phoned for appointment at 10.15 am, 12 in queue. Took option to have a call back instead of holding, with guarantee of not loosing place. No call returned by 3pm. Tried to recall surgery, told 20 in queue
Visited September 2024
Beggarwood Surgery has not yet replied.
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Review titled Treatment Pathway Feedback
Rated 4 stars out of 5
by Eric Downing - Posted on 21 October 2024
Having recently been diagnosed with Cancer, I was told by my consultant that I had to have continuous and uninterrupted injections, in conjunction with other treatments. I received my initial injection in August and was told at the time that I could not book my next injection (in three months time) as the system would not accept it. I was told I needed to wait until late September before I would be able to make an appointment. When I called to make the appointment (on the date required for my injection) I was told that there was nothing available!, when I asked what I should do to continue my uninterrupted treatment (as specified by my consultant) I was told again that there was "nothing available" I was unable to get any suggestion of what to do other than "nothing available". After consultant intervention, I am now having to take tablets until I can get the injection. I am feeling the stress of being diagnosed with Cancer only for this to be add to the stress levels. If a patient has a designated treatment plan, with specified timeframes, then surely they should be able to pre-book appointments in line with the consultants directions.
Visited September 2024
Beggarwood Surgery has not yet replied.
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Review titled Failed Ofsted five times for a reason
Rated 1 star out of 5
by Speechless - Posted on 23 September 2024
I telephoned politely asking for a telephone appointment with a Specific Dr who knows me and my complex history. Answer No I asked when would said person be available? Answer No nothing available. I followed sympathetically with I’m not asking for today but when would said person be available? Answer No nothing available. I replied what about in 10 years adding jokingly obviously being pedantic though I’m asking for help needing to understand what I need to do? Answer then told said Dr i have seen for couple of years is suddenly now a Locum and pretty much no longer exists. I asked what I need to do to get an appointment with any dr? Answer told Noooo Nothing to offer I repeated my question yet again feeling Exacerbated that a simple and obvious situation of a patient in need is not understood. By those employed and trained to understand and provide a service with a level of care and sympathy. Bring the bare minimum from a human being was told I need to telephone again tomorrow or intermittently in a few days asking again though under no illusion it it would be for more of the same treatment. I gave up before the experience caused a dangerously induced accelerated high blood pressure. The Exact Opposite a patient in need needs. It’s such a shame as face to face sometimes some of them can be lovely I did nothing to deserve this treatment.
Visited September 2024
Beggarwood Surgery has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Tony - Posted on 10 August 2024
A newcomer to Hampshire, we have been impressed with the care provided. This occasion was met with the same good service of care that we received at the outset. Thank you
Visited August 2024
Beggarwood Surgery has not yet replied.
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
I have been caller number one in their queue for 40 minute, every time I telephone I cannot get through or make an appointment for myself or my son. in total I have been listening to hold music for 1 hour and 5 minutes… used to be a good surgery before they got taken over. As unable to make appointments the last time we needed an appointment I paid for an appointment with the private hospital which we shouldn’t have to do but can never get an appointment.
Visited June 2024
Beggarwood Surgery has not yet replied.
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Review titled Problem with appointments
Rated 3 stars out of 5
by Anonymous - Posted on 19 April 2024
1) Booked a phone contact to discuss results take 3 months ago. Agreed with reception to have 5pm after my work had finished. Waited, no call. Called into the practice to find the reception staff had made an appointment for 9.00am having stated I couldn't do that time. Several weeks later eventually got results. 2) Made an appointment with nurse 4 weeks ago. Turned up 10 minutes before appointment couldn't book in. Unfortunately didn't make reception aware there was a problem. Waited in nurse area, but no one came to check. Once realised there was a problem spoke to reception. By this stage had missed appointment. Have now had to make another appointment for June time. To add insult to injury have now received a text message stating that if I am not going to turn up for an appointment I should cancel it.
Visited April 2024
Beggarwood Surgery has not yet replied.
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Review titled Unhelpful
Rated 1 star out of 5
by Cat - Posted on 25 March 2024
Told to use the online consultation: if they open it you get a text advising an appointment in 2 months time. Then call the surgery and explain it needs to be sooner to then be told by the receptionist I can’t have one sooner (she wouldn’t even look to see if there was one sooner) as I’ve been triaged and it’s “not important enough” to have an appointment sooner and I need to call at 8am (with the rest of the town) to get an on the day appointment. When I do this I get I told I don’t need an on the day appointment as it’s not urgent, to which I agree, however 2 months is not ok. I’ve been seen by several drs about the same thing and get told contradictory things every time. Really unhelpful staff and drs.
Visited March 2024
Beggarwood Surgery has not yet replied.
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Review titled Go somewhere else
Rated 1 star out of 5
by Abi - Posted on 15 March 2024
Asked for urgent Appointments and got a phone consultation for a week later. Finally got to talk to a doctor who said I needed a blood test. Been on hold for 50 mins as caller number one trying to book it! Receptionists are generally rude and doctors are just as bad.
Visited March 2024
Beggarwood Surgery has not yet replied.
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Review titled Very disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2024
After entering consultation room and 15 min of talking when it was very hard for me to open up about my problem I was told that I need to leave as she (GP) doesn't have time to listen to me as she needs to go to pick child up from school. It was very hard for me to open up, after my visit was left very embarrassed. It looks GP didn't care at all. Very disappointed
Visited January 2024
Beggarwood Surgery has not yet replied.