Beechfield Medical Centre
Beechfield Gardens, Spalding, Lincolnshire, PE11 1UNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled why waist people time
Rated 2 stars out of 5
by Angie Brabyn - Posted on 29 November 2022
Today 29/11/2022 I rang the surgery. Need medical assistance for a family member, when I rang, I was 9th in the que - you all know how it works.... eventually I was number 1 in the que - that took 14 minutes. On answering the call, I was told no more appointments available for today ring back tomorrow or try 111. question - why tell me I'm 9th in the que why not say, no more appoints available today ring 111?? so, frustration and time wasting for everyone what a waste of NHS resource having that phone 'manned' when all they are going to say is ring back 2mora or ring 111, a recorded message could say that, and the person could then be put to much more productive use.
Visited November 2022
Review titled Beechfield Medical Centre
Replied on 05 December 2022
Dear Angie, Thank you for taking the time to leave us a review. I am sorry to hear that your experience was not satisfactory on this occasion. Unfortunately, we do have a limited number of appointments each day and are not able to see or speak to every patient who contacts us. Our telephone lines are open between 8am and 6.30pm so that patients can contact us with all manner of enquiries, not limited to appointment requests. Our team remain available on the telephone lines for this purpose, and should an appointment become available due to a cancellation, they are also then able to offer this out if required. There are many other avenues that patients such as yourself can access medical care when we are closed, or at capacity, including the assistance of NHS 111. Please accept my genuine apologythat our services fell short of your expectations in this instance and for any upset and frustration this has caused you. Should you wish to discuss this further, please feel free to contact me at the practice on 01775 724088. Kind Regards, Melissa - Practice Manager
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Review titled Fantastic practise
Rated 5 stars out of 5
by Anonymous - Posted on 22 October 2022
The building is modern and very clean and bright. Simple patient waiting system across two floors with the doctor coming out to call you in. They had new technology so I have my oxygen levels etc tested whilst sitting in the chair using a device on my finger! Called in the morning, had a call back within an hour and was asked to attend the surgery within two hours. The doctor was very patient, took his time to talk to me and rather than fob me off with antibiotics, offered an alter treatment to try. He was polite, never made me feel rushed and was very nice and extremely thorough. I am new to the area and I was amazed at the service I got, and the fact that I had a basic MOT whilst I was visiting. I hadn’t previously seen a doctor for at least two years! I am so pleased to enrol at this surgery as I feel that if I needed them again, I would get support and be able to actually see a real doctor that would take the time to help. The receptionist was very helpful and very kind. The place was immaculately clean and offered plenty of space for waiting patients. I was really impressed with it all.
Visited October 2022
Review titled Beechfield Medical Centre
Replied on 22 October 2022
Dear Patient, Thank you so much for your wonderful review. We are pleased to hear that you had such a positive experience with our practice, and I will be sure to pass your comments on to the team who will really appreciate your feedback. Kind Regards, Melissa - Practice Manager
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Review titled Worst practice
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2022
I do not recommend. There was very bad service at the reception desk. When I don't come, it's empty. They don't want to make an appointment face to face. When you get an interview with the doctor, he asks what he needs from him or Jsk can help me. As I say what I need. It won't help. I have to go privately because doctors don't want help. Wages so much on nhs. And there is no help of any kind. These are just some kind of joke. I don't know what happened to the medica center. But it's very bad now. It used to be different. And now they have patients somewhere
Visited October 2022
Review titled Beechfield Medical Centre
Replied on 28 October 2022
Dear Patient, Thank you for your feedback. I am sorry to hear that you have not been satisfied with our service. If you would like to discuss your personal experience in more detail, please contact the practice directly and I would be happy to speak to you and address any issues you may have. Kind Regards, Melissa Practice Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Rodney Lines - Posted on 10 October 2022
After a doctor at this practice suspected bladder cancer I had a cystoscopy just over a week later followed by the ct scan. Within a month of diagnosis I had an operation to removed the cancer, an excellent service from both doctor and hospital.
Visited September 2022
Review titled Beechfield Medical Centre
Replied on 12 October 2022
Dear Mr Lines, Thank you for your kind review, I'm so pleased to hear you have received excellent service from our team. I will be sure to pass on your comments, they will be greatly appreciated. Kind Regards, Melissa Practice Manager
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Review titled Understanding staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 September 2022
Staff went above and beyond to help me. Phone calls returned after sorting queries for us. So very polite and understanding.
Visited September 2022
Review titled Beechfield Medical Centre
Replied on 26 September 2022
Dear Patient, Thank you so much for your positive feedback about our team. I will be sure to pass on your comments. Kind Regards, Melissa Lawson Practice Manager
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Review titled Great staff
Rated 4 stars out of 5
by Anonymous - Posted on 25 September 2022
I always find the nurses, paramedics, receptionists. pharmacy ladies very helpful. Not seen a Doctor for months so can’t comment.
Visited September 2022
Review titled Beechfield Medical Centre
Replied on 26 September 2022
Dear Patient, Thank you for your positive review, I will be sure to pass your comments on to the team. Kind Regards, Melissa Lawson Practice Manager