Beech Tree Surgery
68 Doncaster Road, Selby, North Yorkshire, YO8 9AJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by John - Posted on 08 September 2024
I needed some medication that was not included in my repeat list. I requested it on the online service just after 8.00am, an auto reply came up immediately acknowledging my request saying it may take 2 -3 days to respond but then at 8.20am the surgery responded saying they had prescribed the requested meds and it was ready to collect at pharmacy - how good is that! The online system was easy to use and as well as asking very relevant questions it had space for me to describe my problem and what outcome I was seeking which I found particularly helpful. An altogether excellent service that quickly and easily got me exactly what I needed even faster that I could have hoped for as an octogenarian with very poor computer skills. Very many thanks.
Visited September 2024
Beech Tree Surgery has not yet replied.
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Review titled Amazing care and service
Rated 5 stars out of 5
by Gemma Waring - Posted on 16 August 2024
Fantastic service from the receptionist which led to my enquiry being dealt with efficiently, quickly and with a satisfactory result. Very kind and helpful when I needed it.
Visited August 2024
Beech Tree Surgery has not yet replied.
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Review titled Great Practice Stick with It!
Rated 5 stars out of 5
by Anonymous - Posted on 20 May 2024
Hi. I had, thankfully, no need to use surgery until recently. I had heard about patients experiencing great difficulty in navigating the surgery administration site to gain access for diagnosis and treatment. Long waits for appointments or not actually receiving them! But thankfully I was given some very helpful and prompt support from the Reception Team. Gradually, as I needed to return for various reasons I began to really appreciate the logic and workings of the system such that I now find it very intuitive and easy to gain access to the various personal and services required without any real difficulty. It can be daunting and confusing to gain entry through the NHS or Anima portals but having 2 points of access actually makes it easier to do so. We are all finding ourselves in seemingly endless waiting times for phone to be answered “ due to the sheer volume of calls”! The surgery call back system works extremely well as I found out recently! If you need an appointment or some guidance it is available and actually leaves you the patient in a lot more control of your health requirements than you think. It gives you the freedom of getting to the right source in your own time and putting all the relevant details down in writing! So. Stick with it! Look at how Beech Tree Surgery it’s Staff and System is there to help you! We all know that massive pressures on the NHS so a little patience and understanding goes a long way!
Visited May 2024
Review titled Beech Tree Surgery
Replied on 21 May 2024
Thank you for taking the time to provide such positive and appreciative feedback. We're pleased you found our triaging tool Anima easy to use and that you also found our 'call back' service helpful. We have recently implemented a new pathway on the phones for patients to select the appropriate option that will put them through to another department, if that's appropriate. This has resulted in the calls queueing for a Receptionist to significantly improve. Thank you again for your feedback. Kind Regards, Karen Sherwood, Patient Services Manager.
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Review titled Caring practice
Rated 5 stars out of 5
by Paul Harrand - Posted on 16 May 2024
After a visit to the surgery last week I would like to praise the team. My wife was waiting in a queue to be seen at the queries desk. We had spent the previous night in A and E and needed a prescription changing in order to get it from our local pharmacy. The request was dealt with swiftly and with great kindness. This meant a lot as we were very tired and worried. Thank you. Keep up the good work.
Visited May 2024
Review titled Beech Tree Surgery
Replied on 17 May 2024
Thank you so much for taking the time to write this lovely review. We hope you have recovered from your tiring experience and we were happy to have helped. Best Wishes, Beech Tree Surgery
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Review titled Great Doctor
Rated 5 stars out of 5
by Lizzie - Posted on 12 March 2024
Saw Dr C , twice , sorted out referral and was kind listened to my concerns no rushing and had time to help sort out my issue , a very approachable Doctor
Visited March 2024
Review titled Beech Tree Surgery
Replied on 12 March 2024
Thank you so much for your kind and positive feedback. This has been passed on to the Dr you saw and is very much appreciated. Very best wishes, Beech Tree Surgery.
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Review titled Exemplary Service and Care
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I received an emergency appointment at the practice and saw one of the duty clinicians. I couldn’t recommend highly enough the care and service received. It was an above and beyond what I have experienced from general practitioners. I felt listened to, and event received a follow up call regarding the treatment after the clinician followed up with a doctor. In the recent times of inconsistent care within the NHS, this goes to show there are still great carers doing fabulous jobs.
Visited February 2024
Review titled Beech Tree Surgery
Replied on 19 February 2024
Thank you so much for your kind words, and for taking the time to submit this review. Feedback, negative or positive is valuable in order to help us improve our services where possible. Our Clinicians are all highly skilled. As you have experienced, your problem was triaged by a GP and allocated to the most appropriate Clinician to help you. We're pleased you were happy with the service you received.
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Review titled Exemplary treatment received
Rated 5 stars out of 5
by Julie Harrand - Posted on 05 February 2024
Thank you to the Advanced Care Practitioner who I saw last week. I was treated with great care and listened to during the appointment. I did not feel at all rushed and I felt comfortable and confident that I was being given appropriate treatment for my skin condition. Keep up the good work.
Visited January 2024
Review titled Beech Tree Surgery
Replied on 19 February 2024
Thank you so much for your kind words. Your thanks have been passed on to the Clinician who saw you. Thank you again for taking the time to send this review.
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Review titled A practice not coping
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
I have had several issues relating to appointments or getting through to the reception team. I received a message saying that following some blood test, a doctor wanted me to arrange for a call. Aline was included with the message, but it didn't work. I tried to call for an appointment, but was informed that the queue was over 30,so I went to the doctors. The receptionist was very helpful and said that I would get a call from a doctor. This was 4 weeks ago. Today I had an annual review appointment, but could not attend because of an upset tummy. I tried to call, but the queue was over 30. I tried to use the online service, but it was not available. Neither can I send emails or texts to explain. The anima system is hopeless. I cannot get to see a GP. This used to be a good practice , but seems to be suffering from a lack of staff and resources.
Visited December 2023
Beech Tree Surgery has not yet replied.
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Review titled Extremely inadequate booking system
Rated 1 star out of 5
by Martin Allen - Posted on 13 December 2023
Please, Beech tree surgery take a good hard look at your new anima booking system online. I have been trying to book an appointment but just get rebuffed every time. Apparently I am not allowed to telephone and actually speak to someone to book. So many of our friends and neighbours are relating the same experience. I am 71 next birthday. At the moment I can do things on line relatively easily. However it is more difficult to do things online for some much older people and for people who don't easily have access to the internet. This is not even anything like an acceptable booking service for patients, particularly for vulnerable patients. No complaints about the staff at the surgery. Having failed twice to get an acceptable response using anima, I have decided I will have to go in to the reception desk and see if I can book that way. Good job that I am mobile enough to do that.
Visited December 2023
Beech Tree Surgery has not yet replied.
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Review titled Much Improved
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
Having been a long standing patient the last six months have seen a great improvement to all patient services since the arrival of the new practice manager. Having had dealings with her directly over the last few weeks she appears to be a much needed and positive breath of fresh air for the surgery after years of frustration I now feel much more content in dealing with my surgery. Long may it continue!
Visited November 2023
Beech Tree Surgery has not yet replied.